PlayerAuctions Issues Resolution Thread

[PlayerAuctions]

Hello there,

I have been having some issues with my account reclamation process. Order ID 2513078.

I purchased and account with the extra cost of the insurance for the case of if the account got recovered. Unfortunately the account got recovered the day the money was shown as disbursed to the seller.

When I messaged the seller via PA private message he told me to add him on skype where he would help me "get this figured out". He continued to try and ask me not to file a reclamation on playerauctions. In the skype logs he admits to recovering the account and claims now that "he just wants all this to go away."

I started the reclamation process on December 20th (19 days from today). I was asked for the skype logs, then pictures of the skype logs with the Game Accounts employee saying:

Hello,

We have received your emails regarding what the seller is doing. Can you provide to us the screenshots of the conversation through the chat history on skype itself? We meant the one from your last email from "[12/28/2016 5:07:31 PM] __________" to "[12/28/2016 6:29:27 PM] _________"

Also, we also read on your last email about the seller claiming that he contacted CS about this issue and has provided you the chat log for it. Can you also provide to us the chat log of what the seller told to the CS? This may probably be viable evidence.

Regards,
PlayerAuctions Trust & Safety Team
http://www.playerauctions.com/


After waiting days for a response, I got an email stating that skype logs are not accepted as evidence and I shoudl try and contact Jagex support for help. This is after they specifically requested skype logs. Here is that email:

Hello,

We have received your email. We apologized, but we do not accept Skype conversation or outside Playerauctions website.It should be conversation via on-site messaging. Also, evidence should be the seller reclaimed the game account.

Have you tried to contact the game publisher? You can contact Jagex Support via twitter and ask them what happened to your game account and you lost access to it. Then you can follow up who has access or ownership of the game account.You may contact them via this link "Jagex Support (@JagexSupport) | Twitter

Note: Do not inform them that you bought the game account, instead it was stolen or hacked from you.

Regards,
PlayerAuctions Trust & Safety Team

I have been fed misinformation on multiple occasions now. This should be an extremely simple process: my account was recovered, and I have insurance, there is nothing complex happening here, I need to be refunded.

This process has been extremely long and frustrating and I am not interested it dragging out any longer (It has already been 19 days to this point).

I bought an account through the PA website and paid the insurance so I would be safe if this exact thing was to happen, now here I am almost 3 weeks from filing my reclamation and I feel am no closer than I was on day one. The current service I am receiving is unacceptable.

Help would be appreciated,
Josh

Hi Josh,

Thank you for contacting us, and apologies for any inconvenience caused.

Please note that it is stated on our website that we offer insurance packages that protects our Buyers against rare events of account being reclaimed or suspended due to the previous owner, but PlayerAuctions only accepts conversations/chat logs evidence using our PA onsite messaging system. - If the evidence is sufficient enough, we will refund the Buyer with market credit equal to the amount that he/she have insured.

We'd recommend that you get in touch with Jagex Support via twitter and ask them what happened to your game account. But do not inform them that you bought the game account, instead it was stolen or hacked from you.

For more information please check this link: https://www.playerauctions.com/help/content/buying-a-game-account/#826

PS, we have to comply with the trading rules set to be fair with parties involved.

Hope this helps.

Sincerely,
PlayerAuctions Team

 

[PlayerAuctions]

I've been waiting around a month for my money. My account got suspended for an accidental multi account. On an account I didn't even finish making once it told me I already had a registered account. I'll be dm'ing you.

Hi Mvolly,

Thank you for bringing this to our attention, and apologies for the late response, we've had a few technical problems with our Sythe account recently.

Please give us some time to check this with our concerned department and we'll get back to you.

Many thanks!
PlayerAuctions Team

 

[PlayerAuctions]

I've been waiting around a month for my money. My account got suspended for an accidental multi account. On an account I didn't even finish making once it told me I already had a registered account. I'll be dm'ing you.

Hi Mvolly,

As per checking, your account got suspended automatically due to some technical issue, but your account is now active again and you should be able to log in with your information. Apologies for this inconvenience.

Regarding with your disbursement [Order ID: 2509144], it is scheduled for disbursement on Feb 6 2017 [EDT Pacific Time: 11:30]

If you have any questions, please let us know.

Sincerely,
PlayerAuctions Team

 

Could you please check yourself the Order ID #2601457? I feel it's going the way I have to complain here later on.

 

[exercet]

Hey I'm having serious trouble with someone who purchased my account months ago, he's claiming that he doesn't have the account etc and then had the nerve to be honest to me via Skype, so now he's 'trying' to contact support to tell them to close the case but apparently they're not interested in doing so, the only replies I get from him is via Skype, on PA it's just me constantly talking to myself. I have provided evidence etc in the PA email whether it being a skype conversation or the only PA conversation of me just talking to myself. It has been over a week since I heard about the case and no one is getting back to me, I have many pending payments which have been stopped in the process and it is affecting me. Could you please check into this?, it will be very much appreciated.

Order #: 2388129

 

[Mvolly]

Update. This company is a 100% fraud. 3 months later I have still not received my payment. I was told by Mario that my account got suspended due to some "technical error"(lol ok) and that my payments would be released on feb 6th. Feb 6th customer service claims my payment will be released in 1-2 business days. Feb 8th. Customer service says my payment is processing and will be given within he day. Feb 9th No payment. Customer service says my account has been suspended yet again, "for the same reason it was before". Mind you, I have no logged in to my account since December 12th(when I sold my account.) since then, my account has been suspended, for forgetting I had a preexisting account and attempting to start a new one. It got Unspended two months later. Then my account gets locked due to a technical error. Gets unlocked. Then my account gets suspended again, for the same reason it got suspended for in December. (Which is a fraudulent reason). My account has been hilariously "locked" or suspended every single time my payment was supposed to be sent. NEVER USE THESE PEOPLE.

 

[PlayerAuctions]

Could you please check yourself the Order ID #2601457? I feel it's going the way I have to complain here later on.

Hi VanDaFall

As per checking I can see this order has been closed already (Sorry for the late respond), and the disbursement has been sent to the seller. However do let me know if you have any further inquiry.

 

[PlayerAuctions]

Hey I'm having serious trouble with someone who purchased my account months ago, he's claiming that he doesn't have the account etc and then had the nerve to be honest to me via Skype, so now he's 'trying' to contact support to tell them to close the case but apparently they're not interested in doing so, the only replies I get from him is via Skype, on PA it's just me constantly talking to myself. I have provided evidence etc in the PA email whether it being a skype conversation or the only PA conversation of me just talking to myself. It has been over a week since I heard about the case and no one is getting back to me, I have many pending payments which have been stopped in the process and it is affecting me. Could you please check into this?, it will be very much appreciated.

Order #: 2388129

Hi Exercet

Sorry to hear your experience! And my late respond..

I can see this case has been closed and the disbursement is sent to you already.

Do let me know if otherwise.

 

[PlayerAuctions]

Update. This company is a 100% fraud. 3 months later I have still not received my payment. I was told by Mario that my account got suspended due to some "technical error"(lol ok) and that my payments would be released on feb 6th. Feb 6th customer service claims my payment will be released in 1-2 business days. Feb 8th. Customer service says my payment is processing and will be given within he day. Feb 9th No payment. Customer service says my account has been suspended yet again, "for the same reason it was before". Mind you, I have no logged in to my account since December 12th(when I sold my account.) since then, my account has been suspended, for forgetting I had a preexisting account and attempting to start a new one. It got Unspended two months later. Then my account gets locked due to a technical error. Gets unlocked. Then my account gets suspended again, for the same reason it got suspended for in December. (Which is a fraudulent reason). My account has been hilariously "locked" or suspended every single time my payment was supposed to be sent. NEVER USE THESE PEOPLE.

Hi Mvolly

As per checking the disbursement was sent to you on the 10th (Yes finally!). Apologies for the long wait!

 

@PlayerAuctions Please check [50$ Donor] • Selling Rare Account • Triumphant Ryze • 2012 CS Riven • Victorious Jarvan IV

 

[Raple]

Hey my account has been locked and @VanDaFall still hasnt gotten my payment yet. I've been waiting 3 days for a response from you guys can you look into that?

 

[PlayerAuctions]

Hey my account has been locked and @VanDaFall still hasnt gotten my payment yet. I've been waiting 3 days for a response from you guys can you look into that?

Hi Guys @VanDaFall @Raple

Noted, please can you give me the order ID for this case? I'll check for ya

 

Hi Guys @VanDaFall @Raple

Noted, please can you give me the order ID for this case? I'll check for ya

Hi,

2650934

Update:

We found a solution (Will give another account, if order gets confirmed)
But his account is somehow banned from PA. His username is Almoe. I was in the live support already too for him.
Because of this he cannot confirm the order.

Proofs:
Imgur: The most awesome images on the Internet

He is asleep right now, he will hopefully confirm my posting here tomorrow morning.
@Raple @PlayerAuctions

 

[mrpker802]

@PlayerAuctions this is regarding Order #: 2608383 , I was refunded last night and right away I was really excited I finally got refunded after being stressed over this. I got refunded with a $150 code and right away I went to go buy some gp, not realizing in my excitement that it was a one-time use I used $65 for gp when I should have used it all. The seller was relatively new so I wanted to take all the precautions after being caught in this horrible situation that caused me to have to go through the process of getting a refund. So I decided to try him out first with a lower amount it went fine and he gave me the gp. So I went back to him to use the rest of the coupon and it said invalid coupon, at that moment I realized I messed up. I went back to the e-mail and read that it states it's a one-time use. I'm really sorry for this and it's all my fault. I know you guys will have no gain in this only loss. However could you please send me another code for the rest that I could use to buy gp. I'm really sorry about this...........

 

[mrpker802]

@PlayerAuctions this is regarding Order #: 2608383 , I was refunded last night and right away I was really excited I finally got refunded after being stressed over this. I got refunded with a $150 code and right away I went to go buy some gp, not realizing in my excitement that it was a one-time use I used $65 for gp when I should have used it all. The seller was relatively new so I wanted to take all the precautions after being caught in this horrible situation that caused me to have to go through the process of getting a refund. So I decided to try him out first with a lower amount it went fine and he gave me the gp. So I went back to him to use the rest of the coupon and it said invalid coupon, at that moment I realized I messed up. I went back to the e-mail and read that it states it's a one-time use. I'm really sorry for this and it's all my fault. I know you guys will have no gain in this only loss. However could you please send me another code for the rest that I could use to buy gp. I'm really sorry about this...........

@PlayerAuctions


I just got an e-mail response that you guys can't do anything about this.

"Hello,

We
really apologized for the inconvenienced that this may have
caused you but we can't do anything about it.


Should you
have further concerns regarding this matter, feel free to
respond to this email immediately.


Regards,
Dawn
PlayerAuctions Trust &
Safety Team
http://www.playerauctions.com/"

I know you guys are capable of creating another coupon. It doesn't even need to be the whole $85 just $50 is all I need. I admit I made a mistake because I didn't read the one word on the bottom of the e-mail that states it's a one-time use. I spent day and night contacting support being stressed out about getting scammed and then I finally got refunded. I've put lots of time getting the evidence that was necessary for the appeal. Then contacting support everyday and e-mailing you guys. I realize you guys are a business but I know if you guys want to you guys can create another coupon no problem. I'm going to use it to buy gp as well so not a risky transaction like account buying. I've been with you guys for 3 years now and sent at least 20 more customers to you guys who have had good experiences. Obviously I should have read the whole e-mail thoroughly including the bottom and not hurried to use the coupon that's my mistake but I know if you guys want to you guys can correct my error. Please help me out.

 

[mrpker802]

@PlayerAuctions

"Based on the evidence provided during our
investigation, we have determined that the
seller is
responsible for the loss of
access to your account. Below
are the
details of your market credit:

Coupon code: XXXXXXXXXXXXXX
Insurance amount: $150

Please keep in mind that this code can only
be
used once within the next 60 days, and
any remaining
balance
is
non-refundable.

We
appreciate your patience and cooperation
during our
investigation. For further
inquiries, please don't
hesitate to
contact us again.


Regards,
PlayerAuctions Trust
& Safety Team"

When I skimmed through it I confused that line for "keep in mind this code can be used within the next 60 days, and any remaining balance is non-refundable" and I just hurried to checkout then with the code. I was also thinking because you guys said I get "market credit" that it would be some sort of balance that I could use when I wanted. I had no realization it was a one time use code until after the fact. When you're so excited after having put in so much time to finally get this refund it's easy to miss out on one word.

 

[Peekayallday]

Yeah it looks like this guy deserves a second chance here. Making a profit off of mistakes like this is an unscrupulous business practice.

If mrpker802 can prove that he paid a seller $65 with a one time use $150 token, he should be due a token for the difference.

 

[PlayerAuctions]

@PlayerAuctions

"Based on the evidence provided during our
investigation, we have determined that the
seller is
responsible for the loss of
access to your account. Below
are the
details of your market credit:

Coupon code: XXXXXXXXXXXXXX
Insurance amount: $150

Please keep in mind that this code can only
be
used once within the next 60 days, and
any remaining
balance
is
non-refundable.

We
appreciate your patience and cooperation
during our
investigation. For further
inquiries, please don't
hesitate to
contact us again.


Regards,
PlayerAuctions Trust
& Safety Team"

When I skimmed through it I confused that line for "keep in mind this code can be used within the next 60 days, and any remaining balance is non-refundable" and I just hurried to checkout then with the code. I was also thinking because you guys said I get "market credit" that it would be some sort of balance that I could use when I wanted. I had no realization it was a one time use code until after the fact. When you're so excited after having put in so much time to finally get this refund it's easy to miss out on one word.

Hi @mrpker802

Your request is noted. I understand where you are coming from. I will talk to our CS manager and see what I can do for you.

Will let you know!

 

[PlayerAuctions]

Hi,

2650934

Update:

We found a solution (Will give another account, if order gets confirmed)
But his account is somehow banned from PA. His username is Almoe. I was in the live support already too for him.
Because of this he cannot confirm the order.

Proofs:
Imgur: The most awesome images on the Internet

He is asleep right now, he will hopefully confirm my posting here tomorrow morning.
@Raple @PlayerAuctions

Hi @VanDaFall & @Raple

Noted, I will talk to our TS team about the account suspension. Will get back to you soon.

 

[mrpker802]

Hi @mrpker802

Your request is noted. I understand where you are coming from. I will talk to our CS manager and see what I can do for you.

Will let you know!

Thank You