PlayerAuctions Issues Resolution Thread

[InvasionOS]

Just to clarify, is the approval you're referring to, on Payoneer or at PlayerAuctions? If it's at PlayerAuctions, let me know what your username is on the site so I can ask our agents to do something about it.

Oh! I'm talking about the long process it takes to get approved on Payoneer, not PlayerAuctions . I did have to change phone number on PA so that i was able to switch my disbursement method but PA was fantastic with response time, only took 3 hours to get everything sorted. Lot of stuff going on with Paypal being removed but support on PlayerAuctions has been great during it all.

 

[playontop]

It appears, having an approved (non-PayPal) disbursement method does not change much either.
I'm getting my payments via skrill since years. As a powerseller I'm entitled to 24hours processing.
This entire week I received one single payment.
I have a daily volume of over 1k$ in sales and the open amounts sum up fast and high.

I see myself forced to put all my activities on the platform on hold for now until I can rely on my payments again.. This is sadly not acceptable.

 

[PlayerAuctions]

@InvasionOS:
Alright, thanks for the clarification. I thought I'd butt in to ask if there's anything I can do.

@playontop:
As discussed earlier, I have already notified our finance department. Our system and all the staff is having a bit of a hard time sorting out the issues and this is affecting our response time - I am sincerely sorry for the trouble on your part.

 

[PA Hiku]

If anyone was wondering on wether to choose Skrill or Payoneer I can try to help

If you are not from the USA, the total fee to receive, convert to your currency (automatically done by Skrill) and withdraw is ~11% (even if you are in the USA it's still like 8%) I saw someone claiming their customer support is garbage but I can contest to that, I always received a response within 24 hours and they were extremely helpful.

Payoneer on the other hand offers extremely competetive exchange rates as well as much faster withdrawals. The total fee to receive is $3 USD per transaction, so you can receive $1000 and the fee will still only be $3. It is very easy to use and is far better then Paypal ever was. There is honestly no reason to choose Paypal or Skril over Payoneer is you are from Europe/Canada/USA where I assume the majority of sellers are from.

Wow that is great to now, I paid a lot in fees this time so I will keep this in mind when I sell in the future. Guess I will be making one now!

 

[vaandark]

Hello, today i did a try of a purchase. The number ID is #5016228. I've payed via Neteller and got my money out, but in playerauctions.com shows that the Orther has been closed. Please i need a solution.

 

[Nights Watch]

I was suppose to be paid out yesterday. Checked in and today it's still saying "Queued for immediate processing" Any idea?

 

[PA Hiku]

I was suppose to be paid out yesterday. Checked in and today it's still saying "Queued for immediate processing" Any idea?

Might be that you get paid out tomorrow, I have 2 orders which also says "Queued for processing"

 

[playontop]

Might be that you get paid out tomorrow, I have 2 orders which also says "Queued for processing"

On Saturdays and Sundays they generally do not pay. What has not been paid a few hours ago will not be paid until at least Monday.

 

[Xier0]

Order ID: 5012985

The customer never received the account info even though it was listed as instant delivery. Please give the customer his login info and fix the bug that isn't providing customers with their accounts instantly.

 

[MuaVbucks123]

Hi @PlayerAuctions, PayPal was removed from Disbursement Method. I tried to change it to Skrill but it's not working. I clicked on Skrill but nothing showed up for me to change. Can you help me? my username is tinhhai123

 

[Ramza]

Hi playerauctions, just wanted to follow up on an ongoing dispute i have with a buyer. He confirmed delivery of the account i sold already but now is disputing that the account isnt as described and is trying to get a refund.

Anyway, the issue we are having is that i cannot accept the refund at this point since the buyer has full access to the account now and so me and the buyer cannot come to a mutual agreement.

As of today, the dispute has been stuck at the “escalating” status for about 2 days now, so i would just like to follow up on this since i was informed that this was supposed to be escalated to PA staff after 24 hours.

Here is the dispute id: 4999699

 

[Nights Watch]

On Saturdays and Sundays they generally do not pay. What has not been paid a few hours ago will not be paid until at least Monday.

Yeah bummer too, considering I was suppose to be paid Thursday.

 

[Neopanama]

Just to clarify, is the approval you're referring to, on Payoneer or at PlayerAuctions? If it's at PlayerAuctions, let me know what your username is on the site so I can ask our agents to do something about it.

Hello,

I would like to move to Payoneer from Skrill effective immediately. Please hold all of my current disbursements. In order to minimize the Payoneer fees, I would like to be disbursed just once every week. Is that possible? I have PM'ed you my username. Please check and respond asap. Thank you.

P.S. If it is not possible to send disbursement just once every week, there won't be much difference in Payoneer and Skrill disbursement fees.

 

[Neopanama]

Anyone here who received Payoneer disbursements? What were the fees?

 

[PA Hiku]

Anyone here who received Payoneer disbursements? What were the fees?

Check the fees at: What are the fees to sell?

 

[Neopanama]

Check the fees at: What are the fees to sell?

I know what the fees are, but I'm not clear which is going to be applicable in my case. My Payoneer has always been in USD although I'm not from the US.

 

[InvasionOS]

Anyone else getting the issue "Current Disbursement Account doesn’t match" when switching to Payoneer or Skrill?

Seems i can't switch my disbursement method due to PayPal being removed? not entirely sure on that.

 

[WooWoo]

I Opened up a dispute, which hasn't had any response in over a month now. 246584 is the ticket ID. Accounts I bought were banned and the selling page stated replacements/refund would be given if banned within that time period. They were, he gave me a replacement for one of the accounts, when I went to him about the other two he blocked me and didn't respond.

 

[playontop]

hmm..
last payment on saturday (on a weekend day surprisingly!)
But nothing today..

 

[PlayerAuctions]

@vaandark:
Hello there. I was able to check on order 5016228, and the reason you got a refund and the order was closed is because your seller on the site was suspended for an offense. Our team had to close the order.

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@Nights Watch:
Could you check again if you already have the payment? We're having delays last week. If you still don't have it, I sincerely apologize — please send me a PM that includes the order ID.

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@Xier0:
I'm very sorry this happened to you. I have resent the account info to your buyer. Please PM me if you need further help on this.

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@MuaVbucks123:
Hello again. I checked on your account, tinhhai123, but the payment account is still in PayPal. Please email [email protected] using your PA registered email address, they can change this for you by making a quick 3-5 minute phone call.

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@Ramza:
I'm sorry but for order 4999699, this has already been decided in favor of your buyer. The reason for that is because he was able to prove that you were not able to allow him to change the email address on the account, a necessary process for buyers to take control of the account. I'm afraid I can no longer reverse the refund process. If you have further concerns or questions, please send me a PM.

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@Neopanama:
Thanks for the heads up, I'll be checking your PM very soon. For concerns like these, it would be best to also send a copy of your request to [email protected] — that way, if they get to your concern first, your request can be handled much faster.

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@InvasionOS:
There should be no restrictions in changing your disbursement, Invasion. Would you like me to check what your current disbursement method/account is? Please send me your username so I can inform you and provide assistance as necessary.

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@WooWoo:
Hey there, terribly sorry about that. I have raised the priority of your case and asked an agent to take care of it. Sorry for the long wait you had to go through.

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@playontop:
Hello again. I'll be checking your PM very soon (if you have one). Our finance department had to extend an extra day due to the huge number of orders, but there might be delays again after that. Anyway, I'm really sorry for the erratic scheduling. We're having issues normalizing the sked back to it's usual form but we should be able to starting this week.