PlayerAuctions Issues Resolution Thread

[iShhhh]

Good luck. I'm in the hole for the same amount and the same reason - consider your money gone to the scam machine.

Lol I will just wait for their public response. I am pretty sure the seller is off PA now, probably banned.. which means i should get my money back.

Surely there must be a way that PA can deal with this.

I want to buy another account, but im not going to unless i get this refund.

Ive contacted Jagex on multiple platforms.. Twitter, Reddit, through the RS website and the response i keep getting is to try and recover the account through the RS website.

 

[iShhhh]

Lol I will just wait for their public response. I am pretty sure the seller is off PA now, probably banned.. which means i should get my money back.

Surely there must be a way that PA can deal with this.

I want to buy another account, but im not going to unless i get this refund.

I just feel like PA keeps taking the seller's side because if they take the buyers side, they will lose out on the money made on the sale..

so bloody stupid.

 

[MuaVbucks123]

Hello, I've been selling many accounts on PlayerAuctions and here is my worst dispute I've ever seen.

I've sold a Fortnite account for $200, I gave him full details and he changed the email. He couldn't log in his Fortnite account on PS4, not PC or other platforms and asked for just $75 back but PlayerAuctions gave him "Fully Refunded". I just wanted to give him $20 back in the dispute because I feel bad for him. It was Playstation Network fault, not my fault. My account worked and exactly what I described It's totally worth $200, he asked for $75 back is way too much. I would like to have my account back if you guys fully refunded to him.Thank you!

Picture: Imgur

 

[medicinalmarijuana]

I bought an account and the seller gave false account information, the information he gave wasn't for the account I bought, and it also wasn't even correct information. I put in a dispute where you guys sided with him. I attached some pictures showing that the information he gave me is for an account that's level 0-100 with only 1 hour of gameplay, when it should be a level 120+ account with lots of hours of gameplay. The seller's account also got banned on this site. All I want is my 300$ refund, I bought insurance on the account and never received it.

order id: 3946629
username:rejuiced

 

[iShhhh]

Hey I purchased a Runescape account in Feb 2018 for $140 from a seller called Mupphins - who now i cannot find anywhere on PA. I also paid for the insurance as well.

Order ID is 3518369 and dispute ID is 10002.

The seller advertised the account having no previous bans.

As soon as i purchased the account, I realised that the account had been banned before. Furthermore, the seller provided me with the login email's password, however did not provide me with the required details to be able to change the password on the original email. He also did not provide me with any details to be able to recover the account (all of the original details).

During the grace period that I have after purchase to inspect the account, the seller lodged a dispute (this was so that I was not able to lodge a dispute, or leave any negative feedback because that option is then taken away from me).

Anyway, the dispute was resolved in the Seller's favour...

I played the account for almost a month, I purchased RS Gold and trained the account a lot.

About a month after purchase, the account was recovered.

I tried to contact PA to get a refund of the purchase money. I ALSO PURCHASED INSURANCE. PA said to me that they need evidence that the account was recovered - the evidence required was a message from Jagex saying that the account has been recovered by the original owner... This evidence is almost impossible to obtain.

PA also asked me to get a message from Jagex off twitter saying that it was recovered by the owner.

PA never asked Mupphins to recover the account for me since he is the seller with all of the original details..

I now have lost in excess of $200 (including the RS Gold I purchased as well on the account).

What can I now do? Why did I pay for insurance to receive no support??

@PlayerAuctions can you please respond to this

 

[PlayerAuctions]

@Bestaround:
Could you please PM me your username? Some things might have changed with your account, so I'd like to check. Also if you have screenshots of any errors that show up on the site, could you send it to me as well? You may upload it to an image hosting site like Imgur then provide me the link. Sorry for the hassle on this.

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@iShhhh:
I'm sorry but for this I will have to just repeat the statement or decision of the team who handled your case. What I can tell you is that even with insurance, we still require buyers to send compelling evidence; this is stated in the disclaimer here: https://i.imgur.com/xuvAhYo.png. Also, during the 72 hour inspection phase/grace period, if the seller failed to provide any recovery details or if some of the information wasn't changed to align the account with yours, then it should raise some flags for you to dispute or decline the order. I'm sorry but we cannot reopen this and I will only have to pass on the decision of our support team here.

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@MuaVbucks123:
Just to clarify, this is order 4465787 - correct? I checked on our ticketing system and the buyer's refund is now frozen for now until you can sort it out with the buyer in our mediation system.

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@medicinalmarijuana:
Hello again. Was this the same case you brought up before? Regardless, I will ask one of our support staff to check on this. I can see the dispute closed some time ago so we may have to check on our logs again. Sorry for the hassle with this.

 

[Jord22]

Hello, i'm just looking for some clarification on disputes, I assume there is a certain method used for specific types of disputes

Specifically referencing my current case
Dispute 53855
Order 4487167

I give full email access over every single account I sell. It is clearly stated on all of my threads. The buyer then disputes saying he wants to change it to his email, which he is completely free to do once the time limitation is up. He declares the account "unsafe" despite my feedback which is really annoying. I'm just wondering do I even have to accept a return? Or do you think I would win the dispute.

Another different case
Dispute 53735 (which is now closed because I decided to accept a return)

When Fortnite accounts are used on a console, like PS4 as an example, it can only ever be used under that PSN account.
- My accounts are all listed under the "PC" section
- My offers clearly state not all accounts will work on console

The buyer disputed saying it didn't work on PS4, but I never said it did? He never contacted me asking if it would would on PS4, so why should he assume it would? He is under the PC section after all. In future cases, do I even have to accept a return? Only asking as it would be unfortunate for me to lose the dispute as well as lose the account. I hope it is understandable that re-securing the Epic and email account as well as changing the password + relisting can be very annoying to do because of a buyers negligence.

Also, does having terms of service in your threads help whatsoever? For example if I said "no refunds only replacements" would that mean anything during a dispute? Only asking as I see a very reputable member with 600+ feedback advertising tha

Another idea I hope would be looked into is removing the dispute option of "I changed my mind and no longer want it." As I said before, resecuring accounts is extremely annoying and believe it or not I have actually had a few people dispute with this as the reason. You should make up your mind before purchasing shouldn't you? Or are disputed like this always closed in favor of the seller.

Sorry for the long read, just had some questions and realized there is a place I can post them

 

[FakeScars]

Hello , i sold 2 accounts on your website , and i havn’t gotten paid yet , i’m reading reviews on trustpilot and on here and i’m getting really worried.

When am i going to get my money?

Username : IbrahimMostafa

Buyers already confirmed everything and gave me positive feedback.

Please help @PlayerAuctions

 

[iShhhh]

@Bestaround:
Could you please PM me your username? Some things might have changed with your account, so I'd like to check. Also if you have screenshots of any errors that show up on the site, could you send it to me as well? You may upload it to an image hosting site like Imgur then provide me the link. Sorry for the hassle on this.

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@iShhhh:
I'm sorry but for this I will have to just repeat the statement or decision of the team who handled your case. What I can tell you is that even with insurance, we still require buyers to send compelling evidence; this is stated in the disclaimer here: https://i.imgur.com/xuvAhYo.png. Also, during the 72 hour inspection phase/grace period, if the seller failed to provide any recovery details or if some of the information wasn't changed to align the account with yours, then it should raise some flags for you to dispute or decline the order. I'm sorry but we cannot reopen this and I will only have to pass on the decision of our support team here.

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@MuaVbucks123:
Just to clarify, this is order 4465787 - correct? I checked on our ticketing system and the buyer's refund is now frozen for now until you can sort it out with the buyer in our mediation system.

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@medicinalmarijuana:
Hello again. Was this the same case you brought up before? Regardless, I will ask one of our support staff to check on this. I can see the dispute closed some time ago so we may have to check on our logs again. Sorry for the hassle with this.

@PlayerAuctions

Thanks for your reply.

1) I understand what you are saying, however if the evidence that is required is impossible to obtain, what is the point of providing insurance or providing that option to buyers? I have made contact with Jagex staff through various means, and the only options available to me are to make an account recovery request (which will require me to have all of the original account details, which I do not) or send an email to the registered account, which was changed when the seller recovered the account from me.

2) In relation to what you said about raising a dispute if the seller failed to provide any recovery details etc.. As stated in my original post, the seller lodged a dispute DURING the 72 hour grace period saying that I failed to accept that the account was transferred over to me. Due to this, i was UNABLE to lodge a further dispute in relation to this purchase. Further to this, I was also unable to leave ANY feedback on the sellers account.

I actually stated in the original dispute that the seller failed to provide me all of the details required to be able to recover the account, however Playerauctions decided in the Seller's favour.

3) Why does Playerauctions not request the seller to recover the account for me? The seller is the one with the original account creation details, as well as all details required to recover the account and give me the password again?

4) The seller advertised the account as having no Bans, I provided evidence that the account in fact did have bans. Why did PA still decide in the Seller's favour?

4) Was any contact made with the Seller in relation to anything that I have stated?

5) I want a refund so that I can purchase another account..

 

[FakeScars]

Hello , i sold 2 accounts on your website , and i havn’t gotten paid yet , i’m reading reviews on trustpilot and on here and i’m getting really worried.

When am i going to get my money?

Username : IbrahimMostafa

Buyers already confirmed everything and gave me positive feedback.

Please help @PlayerAuctions

I have made 2 tickets now, and not a single response, this is a really bad experience for my first time, why does it take so long for me to get paid, I don't understand, buyers confirmed everything and they are happy and they left positive feedback.

 

[viorath]

Hey longtime buyer from PA. I actually have a dispute that isn't really making sense as far as what sort of evidence is needed. I'm beyond speechless at this point to how without the seller blatantly stating he reclaimed the account there is almost no hope of winning a reclamation. Can someone tell me of the 19 screenshots that I sent what wasn't enough proof for you guys.

Username:viorathz
Ticket:187381

Oh I'm also just getting copy and pasted messages from the start of the dispute to now with little to no info as to why the process took longer than 2 week to even send me a reply after submitting evidence or at least what response if any the seller has made.(also his account is no longer with PA as you can't search him to message him)

 

[MuaVbucks123]

@Bestaround:
Could you please PM me your username? Some things might have changed with your account, so I'd like to check. Also if you have screenshots of any errors that show up on the site, could you send it to me as well? You may upload it to an image hosting site like Imgur then provide me the link. Sorry for the hassle on this.

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@iShhhh:
I'm sorry but for this I will have to just repeat the statement or decision of the team who handled your case. What I can tell you is that even with insurance, we still require buyers to send compelling evidence; this is stated in the disclaimer here: https://i.imgur.com/xuvAhYo.png. Also, during the 72 hour inspection phase/grace period, if the seller failed to provide any recovery details or if some of the information wasn't changed to align the account with yours, then it should raise some flags for you to dispute or decline the order. I'm sorry but we cannot reopen this and I will only have to pass on the decision of our support team here.

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@MuaVbucks123:
Just to clarify, this is order 4465787 - correct? I checked on our ticketing system and the buyer's refund is now frozen for now until you can sort it out with the buyer in our mediation system.

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@medicinalmarijuana:
Hello again. Was this the same case you brought up before? Regardless, I will ask one of our support staff to check on this. I can see the dispute closed some time ago so we may have to check on our logs again. Sorry for the hassle with this.

I won't be able to change the email without having access to his email, he is not providing me the email. I don't have enough information. This is not justice. He asked for $75 back and he won the case, then now he has my account for 0$ because he got full refund. The authenticator app can be disable if he uses his email to contact Epic. He needs to give me full email access back because that was how I sell my accounts. I gave him full email access. There is no reason why he can't give the email and no reason why you decided in his favor but I don't have full access to my account.

 

[PlayerAuctions]

@Jord22:
Hey there, thanks for the detailed explanations. These are all valid concerns; Let me address them one by one:

For dispute 53855, order 4487167:
Your best course of action here would be to state in the dispute thread (and include a link/screenshot of your post, showing you give full access to the email) that you are giving buyers unlimited access to the email account. If he is adamant to have the email address changed to his/her preferred one, please see if you can do it for him; Ask openly in the dispute thread that you are waiting for the email address to change it to that. One consideration our team makes during disputes like these is the seller's hesitation to change the email, which wins the buyers some points. Make sure you express intently on the dispute thread that you're willing to have that changed. I'm very sorry I cannot give opinions if you WILL win the case, but one thing I can tell you is that the buyer can win this case if he can establish that the email address CANNOT be changed, or that the seller is UNWILLING to have it changed.

Dispute 53735, and Fortnite accounts being locked to specific PSN accounts:
For this, you need to state in the dispute that the Fortnite account was SOLD in the PC section, and for easy reference kindly include the link to your offer so our agents can easily see it. You need to establish that you sold it as a PC account, not as a PS4 account, but the buyer is using it for the PS4 - which is his mistake. When this is established, you are not obliged to accept a return.

For clarity and for your protection, please mention in the offer details that the account for that exact offer is NOT for PS4, and ONLY for PC --- you may need to state this for each and every offer that applies. Kindly avoid using the umbrella term/condition that "not all accounts will work on console", because if this is the description on a Fortnite account that doesn't work on a PS4, then the buyer can easily argue that "not all, but it doesn't say about this one".

"No refunds, only replacements" custom term:
Sorry, but sellers cannot set a custom term that there are no refunds for an order. Refunds have always been part of PlayerAuctions if the buyer is able to establish that something is wrong with an offer. That said ---

"I changed my mind and no longer want it":
Buyers cannot use this reason for issuing a refund. This has always been the case with transactions, as buyer's remorse is never a valid reason for issuinga refund.

Hope this answers your questions, Jord. Let me know if you have more concerns.

 

[PlayerAuctions]

@FakeScars:
Hey there, I got your PM containing the order IDs. Don't worry, your payment is intact with us, I'll make sure to update you in a moment why it's being held up. I'm positive your payment account (specially if it's PayPal) needs verification. Once you have read this, please contact PayPal ASAP and ask for your account to be verified. If not that, I will let know if there are other issues. Really sorry to cause you worry, I will help you with this.


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@iShhhh:
Hello again, Ish. When the seller filed for a dispute, both parties are free to raise their concerns over the dispute window. The dispute window is meant to sort out any and all issues with the transaction, be it with payment or the offer item. Even after this closes, you are also free to mail back to [email protected] any lingering issues about the transaction. For security reasons, i cannot access the dispute logs and I can't offer feedback as to why this was decided on the seller if you're saying that you established that the seller failed to give you recovery information during the sale. Please note however that PlayerAuctions does not play a part in providing the recovery information in transactions - we leave it in the charge and responsibility of buyers.

Recovering the account is a case-to-case basis, but normally we cannot ask sellers to do this as the constant IP change that is being tracked from the game side is going to lockout the account. At this point, the most viable party to recover it back is the buyer specially if there was confirmation that the account has already been logged in by the buyer.

If the seller promised the account has NO bans and you were able to find proof that it did indeed have ban records on it, could I ask you to show me the proof through PM? I make no promises but I'd like to review this as there may be a lapse on this. I am sorry for the trouble.

 

[PlayerAuctions]

@viorath:
Hello there. For reclamation cases, what our team usually requires is a correspondence from the game publisher/company that the account was reclaimed. You should ask for the status of the account (username/email address as per account details on PlayerAuctions) then the company should mention that the account was "reclaimed by the original owner" as this is the most conclusive proof for the team. If the screenshots were login screens, the reason they can't accept it is because it's easy to change the email address on the text box once a warning prompt like "incorrect password" or anything similar appears.


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@MuaVbucks123:
Sorry but I would have to ask you to make that statement on the dispute for order 4465787. I understand that your explaining your side, but I cannot make that statement on your behalf - it would have to be you as it is currently in a dispute process. As with my previous message, your buyer's refund is now frozen and the reason for this is because our team is now hearing you out. You need to establish that you need access to the buyer's email since that is required for verifying it on the account. Don't forget to state in the dispute that you are already offering the buyer to have the email address on the account changed to the buyer's - for your protection in case the buyer makes a statement that you're avoiding this.

 

[MuaVbucks123]

Hi tinhhai123,

As you are the seller of the account, you are liable to list your offer with correct description. Your case was closed in favor of buyer as the account is not as you described as we have already stated. We understand that it might not be an action on purpose, therefore we are trying our best to assist you in this case.

However, we believed that your buyer could not have more original owner information of the account than you did. As buyer is not preventing you from taking control over your account, nor the account was found damaged by buyer, we could no longer hold your buyer liable.

We hope for your understanding.

@PlayerAuctions A supporter told me this but it's not a solution, I feel like he's avoiding me. the email is not changeable until March and I need his Email in order to change it. The thing is he got fully refunded and he wouldn't give the email and the supporter still agree with that, I don't know why.

1. I must have the email.

2. the buyer asked for $75 back and keep the account in the dispute, not a full refund though, can I do the $75 back and he can keep the account in stead of a full refund?

3. if I can't have the email please give me my money.

I'm a trusted seller on your website and 100% buyers who bought from me never lose a single account, you can see it on my reputation. I'm not the original owner so there is no way I could take it back myself. Resolve it, please!

 

[PlayerAuctions]

I'm a trusted seller on your website and 100% buyers who bought from me never lose a single account, you can see it on my reputation. I'm not the original owner so there is no way I could take it back myself. Resolve it, please!

Like I said, I wouldn't worry about it at the moment - In my previous message, I told you that the refund is currently frozen, it only appears as 100% at the moment but we have already put a hold to it until we sort out the situation.

Would you give me permission to tell this to your buyer?

As it stands, I can see two possible outcomes on this (and with your go signal, I can offer this to the buyer):

1.) I inform him that the email can only be changed on March at the soonest, due to a limitation with the Epic account. Due to this, if you want he can issue a 100% refund but you have to get back the account.

2.) Or if you're ok with the partial sale, he refunds back $75 and gets to keep the account, but you will provide support to change the email on March - and that no reclamations/recovery will happen on your part, of course.

Are you ok with this? Just to assure you again - your buyer's refund is on hold so don't worry about him getting away with the money as we speak.

 

[MuaVbucks123]

@PlayerAuctions

1.) Ok
2.) My apologize, I'm confused. It's already changed to his email and got limited (not changeable now til March) and he can change it again on March. If he wants $75 back and keep the account it's ok, he asked for it. he purchased it for $199.97. I can't recover it. So you guys will give him $75 and he keeps the account, is it correct?

 

[PlayerAuctions]

@PlayerAuctions

1.) Ok
2.) My apologize, I'm confused. It's already changed to his email and got limited (not changeable now til March) and he can change it again on March. If he wants $75 back and keep the account it's ok, he asked for it. he purchased it for $199.97. I can't recover it. So you guys will give him $75 and he keeps the account, is it correct?

Ok, we're going with #2 then. Let me clear out the details with him and ask him through email. It's possible that response will be a few hours off so I will ask you to wait for now.

 

[FakeScars]

I have just gotten paid everyone , It only took about 2-3 days. thanks very much @PlayerAuctions