PlayerAuctions Issues Resolution Thread

[cleanser]

He is now asking for the bank pin on the account and refusing to give me access to it... I had $140 worth of gold on the account

https://gyazo.com/30a3d4d7995bf2611611b2c1e006b7e1

Basically his scam is to get cleaned then sell his account. He waits till someone has a big bank on it and recovers it then keeps all the money and the account. He is saying that he won't give me access back to the account without the bank pin I put on it. In 6 days that bank pin will be taken off because he has access to the account...

Message (2/2)

Edit: I also contacted the live support and they have upgraded it to their supervisors. However they did not ask me for the evidence I have now with him demanding the bank pin in order for a refund.

He's still at it...
https://gyazo.com/ddf9d1c9da7ce67c2ab15748330bbefe

This is getting ridiculous:
https://gyazo.com/f66d0e7a0b6700139834d61a9ea57548

 

[cleanser]

Please assist,, Jacob. He's now saying he won't give me the account or refund me.

https://gyazo.com/3f38417220323dfac9f237346d5d6bde

https://gyazo.com/f14181165ac13933939e5952c40f556d

https://gyazo.com/2e0e93d5f8697862a269f7e9d1ac3889

https://gyazo.com/b1386e4485614e4e27d5be52926941f6

https://gyazo.com/c2d751829324785f82c83eabb08104de

Please assist, he is going through my social media and personal information threatening me. Will send in PM

 

[GTX 970]

This isn't a current problem just a solution, I was an active member on playerauctions years ago and did sell one of my other high level accounts on there which had about 400m in valued items. I give the account as i should of and was awaiting payment to find out that the guy decides he is unhappy with the purchase and of course the account got cleaned. I got my account back with no items and playerauctions team wasn't interested in my case and just palmed me off in the live chats, since then I've stopped using playerauctions. The idea of giving over full ownership of accounts before the buyer decides he wants to keep the account is a ludicrous idea and needs to be addressed. Maybe this has been changed since, but if this is still the case then it's an easy opening for malicious intent and a easy way for people to scam.

 

[cleanser]

He is harassing and threatening me, my girlfriend, and my family right now. Live support just ended the conversation on me with no help

https://gyazo.com/d02548c0f02729f538612df42cc28198

 

[cleanser]

It's been two weeks now with no response. I am thankfully no longer being harassed. However the account has been recovered with clear evidence and I don't know how to get a refund as the PA dispute just offered to send the seller my email, and I'm not getting support on this forum

 

[Noahs]

Hey, I sold three Runescape accounts and one of them complained about it being banned in which the case has been on-going the seller hasn't responded and doesn't plan on due to him being in the wrong. i've emailed playerauctions soo many times I've been in the live chat nearly every single day and they're not helping me at all.. they keep telling me they'll give the reclamation team a nudge but it's been 2 weeks and there's no reason why the case should still be open. i'm awaiting my funds and in desperate need of the case to be closed and my funds to be released! could you please me out?

PA name - Noahs
Order id - 2245492

Thanks

 

[godwisper67]

so this is my PA story. Been a member as from 2010 with 30 transactions all 100%

last Friday tried to buy an account that costed $950. I had already verified my id several weeks before. My payment was processed and verified but after an hour checked the site as I received no notification and found out that order was terminated stating that the seller provided wrong info which am sure he did not. Had to wait 5 days to get refund. Excuses about weekends don't operate etc etc

Well today tried to rebuy another account for $1000. Payment passed paypal but after few minutes received email that payment failed...said wtf I have money. Tried second time removing the insurance and got same message after few minutes. Meanwhile was on livechat and I cannot imagine the unsupport you get from there...the guy was barely speaking and lastly he just left me there without saying a word. Received an email from compliance stating the below:


Dear Member,


We apologize that we have to cancel your Order 2279580 due to security reasons, but you can still pay via Bank transfer, Skrill Bank transfer, or Western Union.


The benefit of paying via the mentioned payment gateways is that you will no longer be required to send verification requirements and you will also be able to purchase large amount of orders.


Below are the information needed for bank transfer:

Company: PLAYER AUCTIONS

Bank Name: Bank of America

Bank address: West Los Angeles Branch -- 11501 Santa Monica Blvd., West Los Angeles, CA 90025

Bank Acc number: 0057-96-7417

Federal Fund Wire Routing Number: 026-009-593

Routing number: 122000661

Address: 11301 W OLYMPIC BLVD STE 121, LOS ANGELES, CA 90064-161

Swift Code: BOFAUS3N


At our website, Bank of Origin means the name of your Bank that you transferred funds to our account.

Control number for our website: please contact us here at [email protected] once you’ve completed the Bank Transfer for your transaction so we can provide you your control number.


Below are the information you need to provide Western union’s agent:

RECIPIENT INFORMATION

First name: Ka Nai

Last name: Tsang

Country: HongKong

City: HongKong


After paying Western Union please go back to your pending order and input the following information at Checkout page:

Payment MTCN:

Full name:

Country of Origin:

Recipient's Country:

Amount:


Please note that our pick up time is at 3PM, Monday to Friday +8 GMT or Midnight PST. If you paid Western Union using your Debit card you need to call your bank to authorize the transfer, if you paid Western Union via Bank Transfer note that there is a 3-5 business days before the transfer will go through.


For Skrill Bank transfer you need to create a Skrill account and link your bank account with it before paying.


Should you have any general inquiries about our services or website or accounts, please don't hesitate to visit www.PlayerAuctions.com and login to our live chat support.


Regards,

Karen

PlayerAuctions Compliance Department

www.PlayerAuctions.com

 

[Dnbooy]

Hello
My user Name is Dnboy and the order that got problem is Order ID 2329073
igot a Problem with your Site iam a Seller i Sold an account idid change everything and gived the secret answer to the buyer he did change everything and after a month he is telling me that he can't access his account and because he got an insurance he did reclaim
PA send me a Mail i said Okay i iwill send a prove with the Email Change that the buyer done with the Time and everything and its being a week now playerauction don't care and Live chat don't care while they are holding my money

the buyer blackmailing me on skype with other Name to give money or he will keep the dispute open I did send the Prove why there is no answer

on last thing why you are doing this ?? you get money from the SELLERS that SELL things on your Site why you want them to GO AWAY ? ?

 

[justathai]

Hi,

I am here regarding an issue for order no. 2507249 where the original owner clearly reclaimed the account just 1 day after my purchase.

My desired email was: [email protected]
What account was asked when clicked at forgotten password: w*******@g****.com

Funnily enough it was still connected to my facebook account.

This is when it was changed to my email: Gyazo - 2cd979a5f0085dd9ee209f0df4393cc4.png
Gyazo - 711fe425e9cd1ff0ecdc40d9d937c55f.png

This was what i got the next day i logged in when i tried to reset:
Gyazo - f00e2c937591d34a6c745f4c44fc7150.jpg

I got to play the account for a bit after the delivery but the next day (today) when I tried to log in it was immediately recovered. I have contacted the PA customer service but all I have received are copy and pasted replies. Can you help me? Thanks a lot.

 

[video]

Jacob is no longer active full time at PlayerAuctions and Mario has stepped in to fill the position. He will be assisting people who post in this thread so please if you have an issue make sure to include your order number and any other relevant information. I understand this thread hasn't been answered in a while but Mario is here now hopefully he will be able to resolve things

 

[PlayerAuctions]

Hi h1j2q3,

First of all please accept our sincere apologies for the late response. As per checking the status of this order (Order ID 2035470) it's already completed and closed (disbursement sent to seller 03/27/2016).

If you need another assistance, please don't hesitate to send us a direct message together with your username, email address & order ID, so we can further assist you.

Many thanks!
Mario - PlayerAuctions Team

I have a problem on PA

I have sold a RS2007 account on PA. OrderID 2035470. After the trade, both buyer and me confirmed the delivery. PA told me I will get payment in 3 days. but after 2 weeks i still couldnt get the payment. I contacted PA mediation, they told me again: "buyer reported that he doesn't have full access to the account provided by the seller ". And "Please contact buyer via onsite message and help him get the issue resolved as soon as possible. Kindly reply to this email to tell us once the issue been resolved, we will release the payment to you then. If the issue can't be solved within 48 hours, we will close the order as 0% complete and refund the full payment to buyer. Please note that lack of response to this message will result to the completion of the order in favor of the buyer. "

Through PA, i have provided game email, password and everything to buyer. How come he didnt have full access to the account but confirmed the delivery?

I tried to pm buyer through onsite message. But many messages show unread for a long time. some he read, but didnt reply. Because onsite message is the only way i can contact buyer, buyer didnt reply, i couldnt do anything but wait.

There is another thing. I checked the sold account hiscores on RS2007 site, buyer is playing on that account, and leveled up many skills . He has full access to the account!

Could you help me?

 

[PlayerAuctions]

Hi Cleanser,

First of all please accept our sincere apologies for the late response. Jacob is no longer a full time staff here at PlayerAuctions.

We're very sorry to hear you've had a really bad experience with the seller, I'm here to assist you now. If you need further assistance regarding with this order/refund, please send us a direct message together with your username, email address & order ID, so I could double check, reopen the case and investigate correctly if needed.

Again, we're terribly sorry for not getting back to you sooner.

Sincerely,
Mario - PlayerAuctions Team

It's been two weeks now with no response. I am thankfully no longer being harassed. However the account has been recovered with clear evidence and I don't know how to get a refund as the PA dispute just offered to send the seller my email, and I'm not getting support on this forum

 

[Makongas13]

Hello, why my friends from lithuania can't register to playerauctions, they get insta suspend after they try to register..

Is something wrong with lithuania ip adress ?

 

[KnobGobbler]

Hello there,

I have been having some issues with my account reclamation process. Order ID 2513078.

I purchased and account with the extra cost of the insurance for the case of if the account got recovered. Unfortunately the account got recovered the day the money was shown as disbursed to the seller.

When I messaged the seller via PA private message he told me to add him on skype where he would help me "get this figured out". He continued to try and ask me not to file a reclamation on playerauctions. In the skype logs he admits to recovering the account and claims now that "he just wants all this to go away."

I started the reclamation process on December 20th (19 days from today). I was asked for the skype logs, then pictures of the skype logs with the Game Accounts employee saying:

Hello,

We have received your emails regarding what the seller is doing. Can you provide to us the screenshots of the conversation through the chat history on skype itself? We meant the one from your last email from "[12/28/2016 5:07:31 PM] __________" to "[12/28/2016 6:29:27 PM] _________"

Also, we also read on your last email about the seller claiming that he contacted CS about this issue and has provided you the chat log for it. Can you also provide to us the chat log of what the seller told to the CS? This may probably be viable evidence.

Regards,
PlayerAuctions Trust & Safety Team
http://www.playerauctions.com/


After waiting days for a response, I got an email stating that skype logs are not accepted as evidence and I shoudl try and contact Jagex support for help. This is after they specifically requested skype logs. Here is that email:

Hello,

We have received your email. We apologized, but we do not accept Skype conversation or outside Playerauctions website.It should be conversation via on-site messaging. Also, evidence should be the seller reclaimed the game account.

Have you tried to contact the game publisher? You can contact Jagex Support via twitter and ask them what happened to your game account and you lost access to it. Then you can follow up who has access or ownership of the game account.You may contact them via this link "Jagex Support (@JagexSupport) | Twitter

Note: Do not inform them that you bought the game account, instead it was stolen or hacked from you.

Regards,
PlayerAuctions Trust & Safety Team

I have been fed misinformation on multiple occasions now. This should be an extremely simple process: my account was recovered, and I have insurance, there is nothing complex happening here, I need to be refunded.

This process has been extremely long and frustrating and I am not interested it dragging out any longer (It has already been 19 days to this point).

I bought an account through the PA website and paid the insurance so I would be safe if this exact thing was to happen, now here I am almost 3 weeks from filing my reclamation and I feel am no closer than I was on day one. The current service I am receiving is unacceptable.

Help would be appreciated,
Josh

 

[Mvolly]

PlayerAuctions has been around for 15 years.. and it is incredible length that we have played in the history of the RMT industry, we are very encouraged by the fact that we have seen continued growth, even in the face of declining subscriptions in many major MMO's.

This thread is for PlayerAuctions to engage with the community, address rogue issues, and to generally serve our users to accomplish one of our ultimate goals: To show the gaming industry, that digital asset exchange DOESN'T HAVE TO BE SHADY.

It's about the rights of gamer's to be able to trade their digital assets, and about our responsibility to help make these trades safe and secure.

A few notes about posts in this thread:

1.) If you have any issues related to playerauctions.com, please send us a direct message together with your username, email address & order ID, so we can further assist you.
2.) Always be honest and provide us complete information.​

Sincerely,
Mario - PlayerAuctions Team

I've been waiting around a month for my money. My account got suspended for an accidental multi account. On an account I didn't even finish making once it told me I already had a registered account. I'll be dm'ing you.

 

[KnobGobbler]

Jacob is no longer active full time at PlayerAuctions and Mario has stepped in to fill the position. He will be assisting people who post in this thread so please if you have an issue make sure to include your order number and any other relevant information. I understand this thread hasn't been answered in a while but Mario is here now hopefully he will be able to resolve things

Hey there, it looks as though its been quite some time since anyone has gotten a response from Mario or anyone at the PA team via this thread. Do you know if they are still active in helping users?

 

[video]

Hey there, it looks as though its been quite some time since anyone has gotten a response from Mario or anyone at the PA team via this thread. Do you know if they are still active in helping users?

They pop in occasionally and help but there seems to be a lot of changes being made among personnel at the company so who knows

 

[KnobGobbler]

They pop in occasionally and help but there seems to be a lot of changes being made among personnel at the company so who knows

Okay great, thanks for letting me know. Damn this is a frustrating process.

 

Complaints for PlayerAuctions.com | 100079280 | Business Consumer Alliance

I suggest all of you file a complaint here. The new PA guy is completely useless from what I have seen. No excuses.

 

[KnobGobbler]

Complaints for PlayerAuctions.com | 100079280 | Business Consumer Alliance

I suggest all of you file a complaint here. The new PA guy is completely useless from what I have seen. No excuses.

Thank you for the idea man, I will be filing a complaint there. I was blatantly scammed by this company. The seller admitted to recovering the account and PA still did not honor their insurance policy.

Definition of a scam.