PlayerAuctions Issues Resolution Thread

[PlayerAuctions]

@PlayerAuctions For OSRS item delivery, are screenshots of the trade and after-trade screenshot not enough to prove delivery? Please check Order 10929670. There were two screenshots provided, first one shows the items are put on the trade interface, buyer accepted. The second one shows trade was accepted by the seller too, and items were gone from his inventory. It seems the person who was reviewing the case doesn't have a clue how RS trade works?

Hi again, RPGStash. Our agent got in touch with the buyer to ask why the dispute was raised, even though you've already provided screenshots that it was delivered, but the buyer claims the trade did not go through and you canceled it. Please get in touch with [email protected] to send us your delivery proof so our staff may review it.

(Update) Case is now closed in your favor. In case there's anything else you may need, just let me know, RPGStash team.

 

Hi again, RPGStash. Our agent got in touch with the buyer to ask why the dispute was raised, even though you've already provided screenshots that it was delivered, but the buyer claims the trade did not go through and you canceled it. Please get in touch with [email protected] to send us your delivery proof so our staff may review it.

(Update) Case is now closed in your favor. In case there's anything else you may need, just let me know, RPGStash team.

Thank you very much.
We wont confirm before the trade now but instead during the trade so there is no confusion (Was done so because once a buyer canceled as soon as we accepted trade).

 

[PlayerAuctions]

Thank you very much.
We wont confirm before the trade now but instead during the trade so there is no confusion (Was done so because once a buyer canceled as soon as we accepted trade).

You're very welcome, RPGStash team. I understand the sentiment and from what we can see, you did not have plans of backing out on the order and you just wanted to meet your delivery time, but please be careful because some buyers may use this to make false claims against you. And yes, confirming it after the delivery is done or maybe right during the delivery at the same minute would be best, and you'll be protected this way.

Best wishes! Let me know in case you run into any trouble again.

 

[Doobie Dealer]

Hello @PlayerAuctions
I was wondering how do I loggin to my account if i don't have access to my phone number? I know password / i have access to my email but NOT phone number.

I also tried to create new PlayerAuctions account due to fact i can't login / recover my account but i never got PIN code to my number.

 

[PlayerAuctions]

Hello @PlayerAuctions
I was wondering how do I loggin to my account if i don't have access to my phone number? I know password / i have access to my email but NOT phone number.

I also tried to create new PlayerAuctions account due to fact i can't login / recover my account but i never got PIN code to my number.

Hi Doobie Dealer. Sorry, but creating a new account won't work and it will only get suspended once you verify it. We can transfer your new number on the new account to your old account, then use the old account instead.

Please send me a PM:
- Your PlayerAuctions registered email on the old account
- The username of your new account
- The exact number you used on the new account

(This is for me to verify you own both of these accounts)

I will then transfer the new number to the old PA account. I'm very sorry though as there might be a possibility that I can't reply back much later since it's the end of our business week, but I'll try to be back here as soon as possible and check within today.

 

[Doobie Dealer]

Hi Doobie Dealer. Sorry, but creating a new account won't work and it will only get suspended once you verify it. We can transfer your new number on the new account to your old account, then use the old account instead.

Please send me a PM:
- Your PlayerAuctions registered email on the old account
- The username of your new account
- The exact number you used on the new account

(This is for me to verify you own both of these accounts)

I will then transfer the new number to the old PA account. I'm very sorry though as there might be a possibility that I can't reply back much later since it's the end of our business week, but I'll try to be back here as soon as possible and check within today.

If i knew old number that was used to register that account I would not actually need any help :/
So that is the problem - i have no access to that number and i have no idea how to set up new..as i said - email / passwords everything is not changed and still know by me..its the fact that i need number that does no exist anymore.

I am 100% owner of my PA account. i mean i can tell you random accounts i sold years ago, i have access to email and password have not been changed for ages..i think its should be enough to prove im the guy?

 

[PlayerAuctions]

If i knew old number that was used to register that account I would not actually need any help :/
So that is the problem - i have no access to that number and i have no idea how to set up new..as i said - email / passwords everything is not changed and still know by me..its the fact that i need number that does no exist anymore.

I am 100% owner of my PA account. i mean i can tell you random accounts i sold years ago, i have access to email and password have not been changed for ages..i think its should be enough to prove im the guy?

Sorry, you are correct; you may instead PM me the registered real name to both accounts. That should validate that you own these accounts with the information on the email addresses combined. I would still need the other information from my previous post.

I apologize, I thought you had no access but was still aware what the number is, since we get a few of these concerns, too.

 

[Aires]

Did something happen for the withdrawal to be delayed? I placed the withdraw Tuesday and still nothing @PlayerAuctions

 

[PlayerAuctions]

Did something happen for the withdrawal to be delayed? I placed the withdraw Tuesday and still nothing @PlayerAuctions

Hi Aires. We're very sorry, some users are experiencing delays. We're handling it with the highest priority now but it may still take a while. Could you please PM me your username?

 

[Livelio]

SOLVED

 

[r4mmstein]

Hi @PlayerAuctions I had an account sale auto closed by an admin on 30th August because a buyer didn't confirm delivery. Since then, the funds have sat in Reserve - my understanding is that these funds should be in my balance after 7 days and it's now approaching 14 days.

Can you help at all.

Thank you

 

[PlayerAuctions]

Hi @PlayerAuctions I had an account sale auto closed by an admin on 30th August because a buyer didn't confirm delivery. Since then, the funds have sat in Reserve - my understanding is that these funds should be in my balance after 7 days and it's now approaching 14 days.

Can you help at all.

Thank you

Hi r4mmstein. It's possible the order is still being processed because it had a 7, 14, or 30-day after-sale protection included with it. This extends your disbursement date by that amount of days. Your seller level also affects this. For more information, please check here:

https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid-

 

[r4mmstein]

Hi r4mmstein. It's possible the order is still being processed because it had a 7, 14, or 30-day after-sale protection included with it. This extends your disbursement date by that amount of days. Your seller level also affects this. For more information, please check here:

https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid-

Hi sorry I forgot to say in the original post that there was no after sale protection

 

[r4mmstein]

@PlayerAuctions any update please?

 

[PlayerAuctions]

@PlayerAuctions any update please?

Hi again, r4mmstein. I do not have any updates, I'm afraid, I do not know which order this is yet. Could you please provide the order ID?

 

[r4mmstein]

Hi again, r4mmstein. I do not have any updates, I'm afraid, I do not know which order this is yet. Could you please provide the order ID?

DM sent @PlayerAuctions

 

[Livelio]

Hello, I am also presenting another problem, I am trying to edit the price of some of my items, but I receive this:

https://imgur.com/a/kebdqOl

I have already refreshed the page, and I have been waiting for several minutes and I have no luck, can you help me solve this? thank you so much

sincerely
-Livelio

 

[PlayerAuctions]

Hello, I am also presenting another problem, I am trying to edit the price of some of my items, but I receive this:

imgur.com

I have already refreshed the page, and I have been waiting for several minutes and I have no luck, can you help me solve this? thank you so much

sincerely
-Livelio

We're very sorry about this, Livelio. We had this as a site-wide issue for all users and this should now be fixed. In case you encounter anything again, just let us know anytime.

 

[Livelio]

We're very sorry about this, Livelio. We had this as a site-wide issue for all users and this should now be fixed. In case you encounter anything again, just let us know anytime.

Solved, ty

 

[Zrk]

Hello, Playerauctions team, I'm here to report a seller on the platform who claims to do all the services manually, but he is using macros/bots and is lying to buyers/customers. I have evidence that shows him looking for bots to perform such services (INFERNAL CAPE). With this he is harming other sellers because he is charging very low for his services by using a third party program that is not allowed and he does not say in the advertisements that he is using these programs to complete the contracted services.

Below is the order link where it says to do everything manually.

INFERNAL CAPE | Main BoFa | VPN ONLY | PROMOTION | I GUARANTEE TH... | ID 200182462 | PlayerAuctions