PlayerAuctions Issues Resolution Thread

[Neopanama]

I would like to make a suggestion about PlayerAuctions. I hope you can convey the message to the right department:

In many "Accounts" sections, you will find sellers listing pages after pages of similar offers for sale such as Haidi1408 in the "League Of Legends Accounts" market. This massively lowers the visibility of the offers of newer sellers with very few feedback numbers. Potential buyers usually never go past the 3rd page. Moreover, they get the impression that there is only one seller in a particular market.

So, my suggestion is that you should implement a quota system: one seller be allowed to list a maximum of say 15 offers in one particular gaming section. This will allow the newer sellers to get more exposure and have an opportunity to sell their offers and disallow old sellers to monopolize markets. This will also provide more diversity. So, buyers will feel like they have more offers to choose from. Ultimately, this will benefit all parties.

 

[MrFilthE]

I have a question about Order #6304513, I sent in all of my verification of payment documentation that was requested and still no response. Can I get some help?

 

[PlayerAuctions]

@R9290:
Hey there, sorry for the slight delay, this was due to the fact that there is still a 3-day hold even with the suspension fee. Thank you for extending your patience, I left the team a request to have your account reinstated ASAP and as per checking they already did just that.

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@Neopanama:
This is actually a good suggestion; thank you. I will pass this on to the management team on my next report. I can guarantee any immediate results but I will make sure to communicate the benefits and advantages. Thanks again!

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@MrFilthE:
Hi there, thanks for complying with our system. As per checking the payment is fully verified and is actually almost completed as of this writing.

 

[RuneMetrix]

Hey Just sent a PM about a personal PA question, to avoid any mishaps like last time

Whenever you have a chance give it a read, ty!

 

[Neopanama]

PlayerAuctions seems to be slower than usual, and I have been encountering that "500 Internal Server Error" a lot recently. Is any maintenance going on?

 

[PlayerAuctions]

@RuneMetrix:
Hey Rune, sure I'll check on it soon!

@Neopanama:
There was most likely one last weekened, I'm sorry for the trouble. I'll notify them about this to ensure they're on top of things. Thanks for the report Neo!

 

[Renner97]

I just can not contact the buyer ...

 

[PlayerAuctions]

@Renner97:
Hi there. Can you try again this time, perhaps with a different browser? I think it's a temporary server hiccup. If you still can't, please PM me your order ID and username so I can personally contact the buyer for you, and let me know what you'd like to message him. I can do this on your behalf temporarily until the messenger works.

 

[veritus2]

I have a problem creating offers. It started yesterday. When I select a game, no option appears to select a server. I tried WOW classic, and path of exile. I tried using different browsers, firefox, chrome, opera without success. Any help would be appreciated.

 

[Rekloss]

I attempted to purchase an account and the coinbase commerce didnt process correctly, so you guys were paid and it didnt register
PA user Cur715
order:

i was offered a refund or coupon, at the time i was purchasing a particular account, i havent done anything wrong why am i being punished for the websites error, im currently paranoid the account is going to sell while i wait for a response from you guys.

genuinely quite disappointed, i received 2 replies from your helpdesk in an hour and then ive been ignored since.

 

[Mert Bilgen]

My account just suspended because i gave someone my discord name which it is not permitted. But i didnt know it before my intentions was nothing more than letting the guy know that i have a gold to sell on playerauctions. Even while we are messaging he offered to buy it through paypal because site was not working but i declined please help me

my pretty new to the being a seller too. It was my mistake my p.a name is Kurouzu

 

[PlayerAuctions]

@veritus2:
Hi there. We seem to be getting website issues and it's related to the global DNS issue that came up over the weekend. I'm sorry for the inconvenience. Please copy/paste your offer information on a notepad so you won't have to retype it, then kindly try again today. It should be working fine again.

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@Rekloss:
Hi there. I'm very sorry for the delay; coupons and refunds may only be processed during business days. I have now made an urgent request for this on ticket 487792. Just in case you can't reach the offer by then, we can reverse the coupon and process the refund back via your refund address. Sorry again about this.

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@Mert Bilgen:
Hello Mert. I have responded to your other messages. Don't worry, the suspension is temporary and your disbursement funds are intact. You have 2 more days, after that, please reply back to the ticket so your account can be reinstated. Sorry for the concern this has caused you.

 

in the order 6379378 - the buyer accepted the dispute - i won and it says its solved but the status is still: disputing and the money is held for a few days now

 

[PlayerAuctions]

in the order 6379378 - the buyer accepted the dispute - i won and it says its solved but the status is still: disputing and the money is held for a few days now

Hi Crazy. Can you PM me a screenshot that shows it has closed successfully? On my end it hasn't closed yet, and it says pending acknowledgment. Kindly check if you or the buyer forgot to confirm his end; else, it may have bugged out. Sorry for the inconvenience.

 

Hi Crazy. Can you PM me a screenshot that shows it has closed successfully? On my end it hasn't closed yet, and it says pending acknowledgment. Kindly check if you or the buyer forgot to confirm his end; else, it may have bugged out. Sorry for the inconvenience.

https://puu.sh/G9EA7/53faef7861.png
https://puu.sh/G9EAf/5b962a6115.png

 

[PlayerAuctions]

https://puu.sh/G9EA7/53faef7861.png
https://puu.sh/G9EAf/5b962a6115.png

Thank you for sending these, Crazy. I'm really sorry for the hassle. I am now checking with our staff so we can take care of your disbursement.

 

[Cartman66]

I sstill havent received my latest withdraw request. Ticket about this is 492103

 

[PlayerAuctions]

I sstill havent received my latest withdraw request. Ticket about this is 492103

Hi Cartman. Your orders were slightly delayed and the disbursements were scheduled last Friday. It didn't reach the cutoff for that day and since we do not send disbursements during weekends, this may only start getting processed this week, Monday. Sorry for the inconvenience. The good thing is that both orders do not have a dispute so you are good to go.

 

[Neopanama]

Please check your PM inbox. Almost all orders these days are getting stuck at verification.

 

[PlayerAuctions]

Please check your PM inbox. Almost all orders these days are getting stuck at verification.

Thanks for the heads up. I will do that very soon.