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PlayerAuctions Issues Resolution Thread

Typecek said:
My PA Account: TaylLady
I created my PlayerAuctions account on Jul 2019. I didn't use this account much, sold only one of my Runescape accounts and there have not been any problems with this order at all.

On the 9th of April 2020 I decided to sell other accounts of mine and eventually, I successfully sold one for 350$ ... the order went smoothly and the buyer was satisfied, even left me a good reputation on my profile ... What happened next?! About 8 hours later, PA suspended my account. They could have done it to my account any time before, while I was inactive, but they chose to suspend my account right after 350$ got into their hands. I suppose I will never see the money nor the rs account.

What I am supposed to do? The buyer has no idea of it, he still has the account I sold to him while PA trying to rip me off.

I got this reply in their support site which basically says "We can suspend your account whenever fuck we want". I am not aware of anything serious that would lead my account get suspended.

Hello .......,

Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.

As stated in our User Agreement, PlayerAuctions may suspend or terminate a Registered User's Account at any time if:

a. In PlayerAuctions' sole and absolute determination, there is any breach of the provisions of this Agreement by the Registered User; or
b. PlayerAuctions has reasonable grounds to suspect that information provided by a Registered User is untrue, inaccurate or is not current or complete; or
c. PlayerAuctions believes that User conduct is harmful to the interests of PlayerAuctions, its employees, directors, affiliates, or other Users; or
d. For any other reason in PlayerAuctions’ sole and absolute discretion.


I don't expect any solution because you seem to be pretty sure about stealing money out of your customers' pockets.
Click to expand...

Pa still in keep of 350 dollars that's not theirs ...They think they can sneakily steal from people. I am not letting this go until you return the money to the buyer and tell him to give me back the account, or release the money to me.
 
Hi, I have sent another PM. I am not receiving any responses to tickets or any platform for requests for help.

There are a lot of time sensitive vital things I would appreciate some help/insight on as soon as possible, so I have an idea how to move forward
 
Last edited:
@PlayerAuctions I have same issue as OP. It is also important as I have limited time im trying to report that an account i purchased was hijacked by original owner. I have 1 year insurance and its been 11 months.. ticket # 428784
 
Update on my case, PA on their site and in the first email they never told me the reason of my suspension. Now, after 2 weeks I got the information that because of the protocol they cant give me any information :D this is so ridiculous.

They totally ignore my intention to refund the buyer with full amount of money and try solve it like men. They want to keep the 350dollars and they think by ignoring they will get rid of me.

How do you feel every day scamming people like that?
3dd71308877797e8d75a2f74c3514803.png
 
Hi,

I have been waiting for my phone number to be changed on my account for over 1 week after submitting the evidence. I currently have $880 in my balance that I am unable to withdraw. Support ticket is; 424414


Unless I receive the money I may have to start the process to recover the account as no payment has been made by PA or any attempt to resolve the matter.


I have provided you with all the information to change the number, change my disbursement method and then withdraw my money.


You have taken 17% of my money yet provide 0 customer support and fail to respond to multiple messages.

@PlayerAuctions
 
Last edited:
Still waiting for their statement of 350dollars they are in keep of for my succesfull order, after which they suspended my account.
 
Le
RsProd
Shitting Rainbow
UWotM8?
@Typecek:
I know you've been posting sporadically here about what happened with your case, but I just want to inform you that this will be my last reply to you. I have nothing else to share about your suspension and I've made this clear. If you continue to spam here, you'd be doing it against the forum, not with us. Please remember, we do not own this place and the thread is allowed to stay on the policies and graces of Sythe.

I'm sorry for the experience you had, but again I have nothing else to tell you with this.

-----

@Nikomia:
Hey there. There are no changes, they're still the same. Can you point me to one order? Maybe I can check with our finance team. Numbers have not been my strongest suit so I'm positive they can check and answer it for us.

-----

@Obbytankacc:
Hey, I'm super sorry for the delay with your number change. I have now asked an agent to take care of this ASAP.

-----

@Deemster:
An agent who checked your submissions told me to ask you to resend clearer photos but you can hold on on that, I am now asking a supervisor to check if it can still be accepted; we'll let you know how it goes on the email. Sorry for the delay with this.
 
HI Player Auctions

Extremely frustrated at attempting to purchase an account
Last week purchased one just fine using GPay

This time everytime I submit the order it comes up saying Order Closed - I have tried multiple payment methods, including card, skrill GPay
And I have also verified my details via the required screenshots
Order iD attempts : 6045841, 6045852, 6045861, 6045888, 6046274

Please note I just needed ONE account of the above (all the same account with multiple listings by Wizards shop)

Customer support has been of NO help what so ever, giving me no information to continue the transaction merely saying "please cancel the order"

Please advise as this is extremely frustrating

PA User: rdxd
 
<3 n4n0
Easter 2020
Heidy
Tier 1 Prizebox
rdxd said:
HI Player Auctions

Extremely frustrated at attempting to purchase an account
Last week purchased one just fine using GPay

This time everytime I submit the order it comes up saying Order Closed - I have tried multiple payment methods, including card, skrill GPay
And I have also verified my details via the required screenshots
Order iD attempts : 6045841, 6045852, 6045861, 6045888, 6046274

Please note I just needed ONE account of the above (all the same account with multiple listings by Wizards shop)

Customer support has been of NO help what so ever, giving me no information to continue the transaction merely saying "please cancel the order"

Please advise as this is extremely frustrating

PA User: rdxd
Click to expand...
@PlayerAuctions can you please check with him , he has been trying to buy for few days now.
 
Le
RsProd
Shitting Rainbow
UWotM8?
@rdxd and @Wizard Shop:
Hey guys, I can't find out why from my end because rdxd is an old member and the orders should be going through. Have you checked rdxd if the real name in your PA account exactly matches the name on the GooglePay account you're using? This is the only thing I can think of. I tried to look but there are no longer any open orders I can work on asking for verification.

-----

@Doobie Dealer:
I'm sorry, I have to be honest with you that I have no knowledge with these things. Can you please raise this to [email protected] instead?
 
PlayerAuctions said:
@Typecek:
I know you've been posting sporadically here about what happened with your case, but I just want to inform you that this will be my last reply to you. I have nothing else to share about your suspension and I've made this clear. If you continue to spam here, you'd be doing it against the forum, not with us. Please remember, we do not own this place and the thread is allowed to stay on the policies and graces of Sythe.

I'm sorry for the experience you had, but again I have nothing else to tell you with this.

-----

@Nikomia:
Hey there. There are no changes, they're still the same. Can you point me to one order? Maybe I can check with our finance team. Numbers have not been my strongest suit so I'm positive they can check and answer it for us.

-----

@Obbytankacc:
Hey, I'm super sorry for the delay with your number change. I have now asked an agent to take care of this ASAP.

-----

@Deemster:
An agent who checked your submissions told me to ask you to resend clearer photos but you can hold on on that, I am now asking a supervisor to check if it can still be accepted; we'll let you know how it goes on the email. Sorry for the delay with this.
Click to expand...

You are bunch of scammers that have no right to have its own accouunt here on sythe ... Scamming people is against sythes policies so the only one acting against the rules is you .... I wont ever stop until you release the money for my sold account.

It was a huge mistake to put my trust into your site. Cost me my osrs account that I spent so much time on, and you take all the money for it with no discussion and no right
 
Hi, I'm trying to create offer(war thunder account) and see this:

"Sorry, the account is suspicious of fraudulence and you are forbidden to continue. Any problem please contact us([email protected])."

What is the problem? My reputation is positive.

Support is not responding, ID#434405

Playerauctions name: Cyberneticwar
 
Hi there PlayerAuctions Guru, I'm hoping you can help solve my problem.

I recently made three successful sales through the PlayerAuctions platform. All three sales were completed with the buyer verifying reception of the goods.

The last time I made a sale (last spring) Paypal was a disbursement option. It is no longer an option. I signed up for a Skrill account, and it is active and waiting to receive the disbursement. When I tried to update my disbursement from Paypal over to Skrill, the PA site wouldn't accept the change because the email address on my skrill account is the same as the address on my paypal account. The PA site just said "no change to make" even though I had obviously clicked on the SKRILL radial button.

To fix my disbursement address so I could accept disbursement, I opened SUPPORT TICKET NUMBER 431420.
The front line tech started to help me. They even called my cell phone on the account to verify the change I was looking to make. The technician said they were going to transfer my ticket to 2nd level support.

Three days later, with no response from any 2nd level team, I received an email saying that my account was suspended. The email had no information as to why I was suspended other than "policy violation." My only actions taken so far have been to complete three sales succesfully, and then I tried to update my disbursement method because you won't allow paypal anymore. Then, I opened a ticket when your site wouldn't update my disbursement to Skrill. Then, I'm magically suspended?

I opened a second ticket regarding the suspension, and after three days of ZERO response in the ticket, I'm appealing to you for help.

The site will not allow me to access any of my information now except for the support pages, and no one will respond in either of my support tickets (one for suspension and one for disbursement change). The one page that I was allowed to access was the disputes page, and that page shows that I have NO DISPUTES on record at all.

Please help me.
 
PlayerAuctions said:
@rdxd and @Wizard Shop:
Hey guys, I can't find out why from my end because rdxd is an old member and the orders should be going through. Have you checked rdxd if the real name in your PA account exactly matches the name on the GooglePay account you're using? This is the only thing I can think of. I tried to look but there are no longer any open orders I can work on asking for verification.

-----

@Doobie Dealer:
I'm sorry, I have to be honest with you that I have no knowledge with these things. Can you please raise this to [email protected] instead?
Click to expand...


Hi @PlayerAuctions , so I have cancelled this transaction however as you can see, it has not been credited by PA

The transaction went from pending in my bank account to now fully gone through despite no goods being received and no order being fulfilled

Please see image below from my Skrill transactions

Player auctions user: rdxd

Could you please organise the money to be returned ?

Thanks

PA.jpg
 
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