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PlayerAuctions Issues Resolution Thread

PlayerAuctions said:
Just to let you know, I haven't forgotten about this. I've already notified our finance and they're working on it. Again, I'm really sorry that you had to wait very long.
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Ok, Do you have an estimated time for me? Thanks for the swift replies.
 
PlayerAuctions said:
@charmz94:
Hi there. This looks complicated because you discussed the transaction off-site. Under normal circumstances, we do not allow that. This is why we have an on-site messenger, so all discussions should take place there; this allows us to track all conversations so that when something goes wrong, we can provide support accordingly. If you haven't filed a dispute for this, please do so now by going to the Order page --- login at PlayerAuctions, go to my Account, then Orders, then select the order ID for this. On the order page there should be a dispute button. Other than that, you can also email [email protected], include the details of the issue, the order ID and your username. But to set your expectations, this will be difficult to resolve because you discussed the transaction on Discord.

-----

@joshman20:
Hello Joshman. Sorry about this, seems like there are some pending disbursements from yesterday. Let me escalate this to our finance, but the soonest you can get this is 7-8 hours from now, and it might be later than that. For now, let me see what I can do to have this released. Sorry for the hassle.

-----

@Ayrxx:
Hello again. I'm terribly sorry, this is is my mistake. It shows as already disbursing and it might be an issue with finance. Normally with that, it should be in the same schedule as the ones that got released yesterday, but there might be an issue where it displays as already being disbursed, but in reality it didn't reach the cutoff. I am really sorry about this, I will ask this to be prioritized and I'll let you know within 6-7 hours.
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I will just work with Paypal to get my money back I learned my lesson but you guys should watch this seller and him posting that listing will add more victims to his list. I don't think he belongs on the site. Also I couldn't contact support because he says you have to contact him discord or he will cancel your purchase. Very sneaky and deceiving he is.
 
Le
RsProd
Shitting Rainbow
UWotM8?
@charmz94:
Thanks for understanding, and I'm really very sorry that I wasn't able to help you with this. If it's not too much to ask, I would still like to ask you to report this to us through the dispute process you mentioned so you can at least bring this to the support team's attention. Perhaps that way we can flag the seller for scamming and maybe do a ban on him. In any case, I will be here if you need to ask anything or to talk.

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@Ayrxx:
You're very welcome, and I'm really sorry again to keep you waiting. Please message me or PM me here again if you ever need anything regarding our services.
 
Hi there, I am trying to purchase 07 but it won't allow me to.

I keep getting this error:
404 - Page Not Found

Oops! That page couldn't be found.

Don’t just leave yet! Here are some helpful links for you to find what you are looking for:

PMd you my name.
 
Le
RsProd
Shitting Rainbow
UWotM8?
@joshman20:
I'm happy to hear about that, and I'm sorry again for the wait you had to go through. Do message me again here if you need anything or if you have questions. :)

-----

@NBD16:
I'm sorry about this, but 404 errors appear when your PA account is suspended. Please email [email protected] about it so you can inquire about the suspension reason and also to inquire about how you can have your account reinstated. I will check your PM very soon and see if I can get any info on this.
 
Updating my issue. So the seller has delivered me account info to my email address (after I requested him to do so), but provided an account password that didnt work. I messaged him on site asking him to send me the correct account info (as you suggested for record purposes) and am awaiting the info now. Should he not provide it, I'm not expecting a charge on my bill.
 
Le
RsProd
Shitting Rainbow
UWotM8?
@Lucianos98:
Hey there, thanks so much for the update. Make sure that if he continues to provide faulty accounts, be ready to file it as a dispute so you can make your refund request official.

-----

@BilboGaggins:
Hi Bilbo. Yes, you need to have your PayPal account be verified. If that's already taken cared of, do let me know through PM what your order ID is so I can release your payment.

-----

@Dreamsknight:
Thanks for the heads up, I will be checking the PMs very soon.
 
hello. I bought an account for OSRS last week and about I went to login and the info was changed. I bought the insurance at the time of the account purchase and filed the dispute with evidence. About how long does it take for PlayerAuctions to resolve this? The guy I have purchased this account from Has been online multiple times since me filing the dispute without doing anything on his part to resolve/fix this. Also may I pm you with some questions about evidence and such? it is really hard to do this since you guys cancelled your live chat :(
 
Le
RsProd
Shitting Rainbow
UWotM8?
mssnaggletooth said:
hello. I bought an account for OSRS last week and about I went to login and the info was changed. I bought the insurance at the time of the account purchase and filed the dispute with evidence. About how long does it take for PlayerAuctions to resolve this? The guy I have purchased this account from Has been online multiple times since me filing the dispute without doing anything on his part to resolve/fix this. Also may I pm you with some questions about evidence and such? it is really hard to do this since you guys cancelled your live chat :(
Click to expand...
Hello @mssnaggletooth, for concerns like this it would be best if you can give us your information right away, such as your order ID and username. I am from different time zone and it would be really helpful for your case if I can give it a look the moment I spot your message to me. Without that, I will have to ask for your details first which adds to the processing time, and during then the payment to your seller could be released --- by then I wouldn't be able to help you.

For now, please PM your order ID and username, and of course you can definitely PM me with all your questions. It's what I'm here for :) I'm sorry for the hassle about taking off the live chat, it has been clogging our customer service operations due to spams on and off topic about PA, but our [email protected] email is always open and worked on 24/7.

I will wait for your PM and if time allows, I will put a freeze on your seller's payment so we have some leeway for this.
 
@PlayerAuctions Purchased an account from a very high rated seller and the details were supposed to be sent to me automatically to my email. Been well over an hour and havent receieved anything. Order #3807688
 
Le
RsProd
Shitting Rainbow
UWotM8?
@A7XJOSHBFMV:
Hi there. I'm very sorry about this. I have no resent the game account details to your email. Please check, and if you haven't received it yet, kindly email [email protected] to ask for assistance, or you can contact your seller first and ask him to send you the game account details through the on-site messenger at PlayerAuctions but it's important that it's ONLY through that so we can track the progress.

@mssnaggletooth:
I'm not sure what's causing that, and terribly sorry about it. Could you please try this email instead: [email protected]
 
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