PlayerAuctions Issues Resolution Thread

[PlayerAuctions]

@Magki:
Hi there, Magki. Accounts that get 404 errors are suspended, I am sorry about that. Could you please email [email protected]? Please include your username. They will guide you through this and let you know what to do to have your account reinstated.

-----

@Berco:
Hi there, Berco. Sorry for the hassle. As per checking, your account at PlayerAuctions is suspended due to filing for a chargeback case. I'm really sorry but as per policy, we cannot process any disputes if an account is suspended, and the reason accounts get suspended is because chargebacks defeat the purpose of our mediation and eliminates the possibility that the other user might not be at fault. Please email [email protected] so our team can look into it and advise you on what to do to remove the suspension. I understand that this does not address your concern about the account you lost, but we cannot facilitate mediations on locked/suspended accounts. For that, I am sorry.

-----

@Anthony Williams:
Hello again, Anthony. I looked into your case and tickets a few moments ago. I'm really sorry they closed it because the evidence/s were deemed insufficient. Kindly give me some time to talk to the support team about this and see if I can work out something for now. As it stands, the case is really closed because upon reopening, if the evidences are still insufficient then they will have to permanently closed this. As a last opportunity, our agent Catherine told you in one of the tickets that you still have 24 hours (as of that writing) to procure any more evidence that you could find. I am also aware that communication with the publisher is very delicate on this matter, as you have to avoid letting them know that the account was bought, but I can guarantee you that it can be asked from them. For the meantime while I work on my side, could you send me the exact evidence you sent to our team through PM? I'm sorry but I have no access to that info, and our team is currently very busy working on a queue.

 

[Anthony Williams]

Okay no worries. I have sent you the email conversation I've had with the game publisher. I will wait for you on a response and go from there

 

[mys2k]

The guy recovered my account that I purchased. My email is [email protected]


I’d:
3739465

 

[mogb]

Hi I cannot view my inbox or acces seller page,
all I get is 404 error page

 

[PlayerAuctions]

@Anthony Williams:
Hi again, Anthony. I will continue to talk to the teams here and give you feedback through PM within a few hours. Sorry for the wait.


@mys2k:
Sorry about this. For order 3739465, I checked and it has no dispute yet. You can dispute this order by logging in at PlayerAuctions. Click the upper right icon to be taken to My Account, then from there click on orders and find order 3739465. On the order page, there should be a Dispute button. If you can't do that, you may also send an email to [email protected]; include a brief explanation of the issue, then also include your username and order ID.


@mogb:
404 issues mean your account is suspended. Apologies for this. Kindly email [email protected] about it so they can inform you about the reason and walk you through the steps required to reinstate your account if allowed.

 

[bigtiddygoth]

The account I purchased was recovered by the owner.. ID is 3760762

 

[PlayerAuctions]

The account I purchased was recovered by the owner.. ID is 3760762

Hi there, Goth. As per checking, the dispute is still on-going, and during that unfortunately our hands are tied. My advice is to keep checking and responding on time, and be sure to collect evidences to prove your case. One of the most compelling that you can send is a correspondence from the game publisher that says the original owner reclaimed the account.

If you have any questions about that, feel free to email [email protected] about it and include the order ID. Have a good weekend, Goth.

 

[bigtiddygoth]

Hi there, Goth. As per checking, the dispute is still on-going, and during that unfortunately our hands are tied. My advice is to keep checking and responding on time, and be sure to collect evidences to prove your case. One of the most compelling that you can send is a correspondence from the game publisher that says the original owner reclaimed the account.

If you have any questions about that, feel free to email [email protected] about it and include the order ID. Have a good weekend, Goth.

Okay but given the fact that he didn't alert PlayerAuctions that there were Recovery Questions linked to the account shouldn't that void the whole entire sale anyway? I'm not asking for the account back and if he is the original owner (like he is supposed to be to sell on PlayerAuctions) then he can recover the account with the information he used when creating it. And if somehow (even though we all know this is almost impossible) a third party recovered the account then he should still be able to recover it and confirm that with PlayerAuctions therefore giving the dispute closure. It's been 48hrs and the seller is still unresponsive. It's apparent at this point he is either ignoring PlayerAuctions and is going to leave it up to you or me to take the loss. Or they are waiting till the very last minute, like the trolls sellers usually are, to answer the dispute saying he didn't recover the acc or something leading to me being responsible. I understand the grace period and why it is in place. But for future scenarios there should be something that better alerts buyers to check for recovery questions. I mean literally all PA said was "Did you change recovery questions"... you can't change recovery questions and you haven't been able to for awhile now... nor should the buyer be expected to know that the only way to find out if there are recovery questions linked to the account they have to try and recover it. PlayerAuctions should have alerted me and all future buyers to that. It will save you and the buyers a boatload in the end. Idk I suppose the waiting game will continue. -_____- I guess with all the evidence and my terms within the dispute I didn't really see why it wouldn't be a no brainer to just make the seller aware he is free to have his account back and give me my money back. Idk all the prerequisites needed to sell an account but clearly those could use some improving. If not on the sellers end than on PA's. I imagine this is a somewhat common occurrence for PA and a costly one at that. How hard is it to verify the information the seller gave PA before sending it over to the buyer?? I can't imagine its that hard and I don't see why you wouldn't when it would save you money on your end. I'm an idiot and i'll probably use PA again for the same thing once this is resolved. I guess next time I know what to look for when I intend on buying an account to own with you guys. Not rent for 4 days at a insane surcharge and a happy ending lmao...

 

[PlayerAuctions]

@bigtiddygoth:
Hi there, Goth. As per checking, you won the case and the refund has already been sent to you. Sorry for any inconveniences. For next time, the tips I can give you are as follow:

- Make sure you get the recovery information from the seller, and to change those ASAP
- Do not click on "accept" as long as you still feel unsafe or off about the account
- Gather evidences if you think the seller is trying to scam you

As much as I'd like to guarantee that this won't happen again, the fact of the matter is that game account transactions will always entail some form of risk. Buying an insurance still requires buyers to prove their case, so please be aware of that. But as long as things are in order for you, we'll be sure to process your refund ASAP. PM me anytime if you have any questions.

 

[Lucianos98]

Hi playerauctions,
My order ID 3788016 has still not been delivered to me. Payment is verified and details have been sent to you from the seller but not yet to my e-mail. I paid for instant delivery, please take a look.

 

[PlayerAuctions]

Hi playerauctions,
My order ID 3788016 has still not been delivered to me. Payment is verified and details have been sent to you from the seller but not yet to my e-mail. I paid for instant delivery, please take a look.

Hello Lucianos. I have just resent the game account details to you. Could you please check if you've received it? If it's still not with you, you may ask your seller to deliver the account details to you using the on-site messenger. Please do so using the on-site messenger only. We've had a minor server problem with automatic deliveries; this has been fixed already last week, but this might have been affected. Please notify your seller to deliver the exact account. All chat messages using the messenger at PlayerAuctions are recorded and if he delivers an incorrect one, this can be used against him if problems arise.

 

[Ayrxx]

Hey there, My payment is on "Queued for immediate processing", How long does that typically take? order number 3779430 @PlayerAuctions

 

[PlayerAuctions]

Hey there, My payment is on "Queued for immediate processing", How long does that typically take? order number 3779430 @PlayerAuctions

Hello Ayrxx. It's on queue now and it should be with you in 3-4 hours, give or take. Sorry if you have waited for it a bit.

 

[charmz94]

I was scammed by seller Devostitu he had a posting up https://www.playerauctions.com/fort...elling-fortnite-cheaper-v-buck-method-vbucks/ so i contacted him via Discord and he told me to send him 20 euros paypal in order to get vbuck trick so i sent it and he gave it to me and the trick was not working so he offered to sell me his account which he doesn't play for 40 euros then after i sent payment he blocked me on Discord.


This is the beginning of your direct message history with @biopet.
FrostyxD - Yesterday at 5:32 PM
Hey im msging u about the vbuck trick
biopet - Yesterday at 5:32 PM
yeah
The method is reducing the price
of v-bucks
by a lot
30$ 100k v bucks, = 25 Eur 100k
75% reduction
FrostyxD - Yesterday at 10:48 PM
How
Hack? Glitch?
May 23, 2018
biopet - Today at 5:35 AM
no
no glitch no hack
just a method
its their prices
its legual
you just have to get there
FrostyxD - Today at 1:26 PM
Oh how do you do that
biopet - Today at 1:26 PM
not that hard
3/4 step things
i'll give u both ps4 and pc methods
FrostyxD - Today at 1:29 PM
Okay
biopet - Today at 1:29 PM
you need a computer
and internet
and fortnite
and thats all
FrostyxD - Today at 1:30 PM
I have all that
biopet - Today at 1:30 PM
cool
perfect
when were done
make a tweet
about me pls
saying that i'm legit
FrostyxD - Today at 1:31 PM
Oh i will man
Im gonna turn on my pc
Okay im ready
biopet - Today at 1:39 PM
paypal
: [email protected]
20E
as friend
then i send you picks
you do it and you ask me questions if you dont undetsand
then u leave feedback tweeter
FrostyxD - Today at 1:41 PM
can you show me proof of ur vbucks before i do it for my safety since you dont have feedback yet
biopet - Today at 1:47 PM
oh yes wait an instant i finish my league
game
FrostyxD - Today at 1:47 PM
okay
biopet - Today at 1:53 PM

this is the one i sold

and this is the one i'm using
FrostyxD - Today at 2:00 PM
okay ill send now 20 euro?
whats your twitter?
biopet - Today at 2:05 PM
yes
send 20 euros
at [email protected]
as friend
tell me once its done
FrostyxD - Today at 2:06 PM
just one more question can i get banned doing this
biopet - Today at 2:06 PM
i'll check and send you 2 methods
nop
not at all
not bannable/not ilegual
its from epicgames
FrostyxD - Today at 2:06 PM
oh okay
biopet - Today at 2:06 PM
u'll buy from their store
FrostyxD - Today at 2:06 PM
ah okay
biopet - Today at 2:07 PM
send the money as friend pls
FrostyxD - Today at 2:09 PM
i sent it
biopet - Today at 2:09 PM
ok
i received it
FrostyxD - Today at 2:09 PM
nice
biopet - Today at 2:09 PM

here is the pc

and here is the ps4
FrostyxD - Today at 2:10 PM
okay so create new account?
what vpn do i download
biopet - Today at 2:10 PM
seek for some free vpn
as hotpot shield
FrostyxD - Today at 2:10 PM
okay
biopet - Today at 2:10 PM
or others well know
i use one that i pay
if u dont find i'll give u this one
FrostyxD - Today at 2:11 PM
okay im searching now
i found one called tunnelbear ill try that one
biopet - Today at 2:12 PM
hes really well known
i used to use this one
back in the days
FrostyxD - Today at 2:13 PM
alright nice
its installing
how do i set this vpn to argentina
biopet - Today at 2:21 PM
dont know tho
FrostyxD - Today at 2:22 PM
it lets me select certain countries but argentinas not there
let me google
oh tunnelbear doesnt have argentina ill need a different vpn
which one do you use
biopet - Today at 2:27 PM
windscribe
FrostyxD - Today at 2:31 PM
okay i installed it
biopet - Today at 2:31 PM
i'll leave u here i have to do homeworks
FrostyxD - Today at 2:32 PM
oh i have to be premium is it cheap
okay nvm ill get the montly version ty
wait how do i do step 3
biopet - Today at 2:36 PM
take a random
adress from google maps
i took a mcdonals
it worked
it has to be on argentina
FrostyxD - Today at 2:36 PM
do i put my card number with a random argentina address?
biopet - Today at 2:37 PM
but i'm working right now ^^'
yeah
FrostyxD - Today at 2:37 PM
ah okay
McDonald's, Av. Corrientes 992/6, C1043AAW CABA
biopet - Today at 2:41 PM
i used this one lol
perfect
but pls
xd
FrostyxD - Today at 2:41 PM
i dont know how to put that in address form
where do i see city
biopet - Today at 2:41 PM
CABA
leave my homeworks alone plssss xd
FrostyxD - Today at 2:42 PM
sorry haha
Sorry to bother but im stuck it wont let me put my card number with a argentina address
biopet - Today at 2:51 PM
i dont know maaan
i think your card
is not allowed
FrostyxD - Today at 2:51 PM
Do i need a argentina credit card?
biopet - Today at 2:51 PM
no
i used mine it worked
you are kinda screwed there
FrostyxD - Today at 2:52 PM
Let me try again
What type of card i need
biopet - Today at 2:52 PM
any
idk why doestn it work
u can try paypal
but u have to create new adress
FrostyxD - Today at 2:53 PM
Okay
devostitu - Today at 2:53 PM
and sht
u need argentina adress on pp
FrostyxD - Today at 2:53 PM
So make a new paypal?
devostitu - Today at 2:53 PM
..
its so hard
u need argentina
id
card
and phone
number
FrostyxD - Today at 2:54 PM
I think its because i used a debit card
devostitu - Today at 2:54 PM
yeah
for sure
FrostyxD - Today at 2:54 PM
Will it be easier credit card
devostitu - Today at 2:55 PM
u have one ?
FrostyxD - Today at 2:55 PM
Not on me i would have to use my girlfriends when she gets home from work
devostitu - Today at 2:56 PM
anyway if you want my account
i dont play fortnite
i can sell you the account with 22k bucks
and wukong+dragon fly
FrostyxD - Today at 2:56 PM
If this doesnt work for me
How much would u sell it for
devostitu - Today at 2:57 PM
22k is a lot
its 220 EUR
but i'd sell it
to you for 40
because u already paid 20
FrostyxD - Today at 2:57 PM
Okay ill let u know ill ask my friends too
devostitu - Today at 2:57 PM
nice :smiley:
FrostyxD - Today at 2:58 PM
Alright ill buy it
devostitu - Today at 2:58 PM
when
FrostyxD - Today at 2:58 PM
Now
devostitu - Today at 2:58 PM
okay xd
paypal ^^'
i guess ahah
FrostyxD - Today at 2:58 PM
Word
devostitu - Today at 2:58 PM
Word ?
FrostyxD - Today at 2:58 PM
Thats how we say alright or okay in the us
devostitu - Today at 2:59 PM
ah ok
still as friends
so i have no fees pls
and in euros
thx :heart:
devostitu - Today at 3:00 PM
Ill send you the account
+the mail
so u get everything for ursel
f
FrostyxD - Today at 3:00 PM
okay
sent
devostitu - Today at 3:01 PM
ok wait i'll see
FrostyxD - Today at 3:04 PM
?
ClydeBOT - Today at 3:04 PM
Your message could not be delivered because you don't share a server with the recipient or you disabled direct messages on your shared server, recipient is only accepting direct messages from friends, or you were blocked by the recipient.
Only you can see this — delete this message.
FrostyxD - Today at 3:16 PM
.
ClydeBOT - Today at 3:16 PM
Your message could not be delivered because you don't share a server with the recipient or you disabled direct messages on your shared server, recipient is only accepting direct messages from friends, or you were blocked by the recipient.
Only you can see this — delete this message.

 

[joshman20]

Hello @PlayerAuctions, I recently sold an account and im eagerly awaiting payment. It says my order is "now being processed". How long does that generally take and when can i expect the money in my paypal account?
Username: stickyplayer1
Order number: #3768042
Thanks!

 

[Ayrxx]

Hello Ayrxx. It's on queue now and it should be with you in 3-4 hours, give or take. Sorry if you have waited for it a bit.

Hello I still have not received payment can you look into this please

 

[PlayerAuctions]

@charmz94:
Hi there. This looks complicated because you discussed the transaction off-site. Under normal circumstances, we do not allow that. This is why we have an on-site messenger, so all discussions should take place there; this allows us to track all conversations so that when something goes wrong, we can provide support accordingly. If you haven't filed a dispute for this, please do so now by going to the Order page --- login at PlayerAuctions, go to my Account, then Orders, then select the order ID for this. On the order page there should be a dispute button. Other than that, you can also email [email protected], include the details of the issue, the order ID and your username. But to set your expectations, this will be difficult to resolve because you discussed the transaction on Discord.

-----

@joshman20:
Hello Joshman. Sorry about this, seems like there are some pending disbursements from yesterday. Let me escalate this to our finance, but the soonest you can get this is 7-8 hours from now, and it might be later than that. For now, let me see what I can do to have this released. Sorry for the hassle.

-----

@Ayrxx:
Hello again. I'm terribly sorry, this is is my mistake. It shows as already disbursing and it might be an issue with finance. Normally with that, it should be in the same schedule as the ones that got released yesterday, but there might be an issue where it displays as already being disbursed, but in reality it didn't reach the cutoff. I am really sorry about this, I will ask this to be prioritized and I'll let you know within 6-7 hours.

 

[Lucianos98]

Updating my issue; my account info still hasnt been delivered to me. As you suggested I messaged the seller on playerauctions to have the account info delivered via message. I'm not sure, at this point, that he's even going to send that to me considering he's already paid and has no reason to logon to playerauctions again.

There has to be another way for you all to deliver me the info... can I maybe provide a different email address for you to send it to? This is getting really fucking ridiculous, its been almost two days now for an account I purchased with instant delivery.

 

[PlayerAuctions]

Updating my issue; my account info still hasnt been delivered to me. As you suggested I messaged the seller on playerauctions to have the account info delivered via message. I'm not sure, at this point, that he's even going to send that to me considering he's already paid and has no reason to logon to playerauctions again.

There has to be another way for you all to deliver me the info... can I maybe provide a different email address for you to send it to? This is getting really fucking ridiculous, its been almost two days now for an account I purchased with instant delivery.

Hello again Lucianos. I can understand your frustration, and don't worry the payment is still held. I've just escalated this to the team to see what they can do, and I'm really sorry about this. I have also resent the account info to your email and I hope it reaches you. Please let me know if you need further help with this.

 

[Ayrxx]

Hey it's been around 8 hours do you have any updates for me Order Number: 3779430 @PlayerAuctions