PlayerAuctions Issues Resolution Thread

[lSleepyl]

I could link picture but it says extention is not aloud

 

[lSleepyl]

I don't think I can cancel it because I never got the verification email because I mis spelled my email

 

[PlayerAuctions]

@lSleepyl:
I'm sorry I can't do this on your behalf, but you will need to take a screenshot of the order page you'd like to cancel, then email that to [email protected] and ask for the order to be cancelled. This is for security reasons and to make the request official. Someone is on standby to take care of it; Once you email it, please notify me here or on PM.

 

[lSleepyl]

I just sent the email thank you

 

[PlayerAuctions]

I just sent the email thank you

Hey there, they got the email but please include the order ID and resend the screenshot in a clearer form. Sorry for the hassle Sleepy.

 

[lSleepyl]

its ok not really sure how to get the screenshot more clear though

 

[lSleepyl]

but I sent it

 

[lSleepyl]

do you think this issue will be able to get resolved?

 

[PlayerAuctions]

do you think this issue will be able to get resolved?

Hi again, Sleepy. Sorry for the delay in my reply. I was told by our agent that your order was cancelled yesterday. I'll make sure it gets refunded to you; Thanks for your patience!

 

[Kolaroff]

Thanks for your reply. I do have an offer in the Closed section but it was not sold, I closed the offer because my character was improved so I wanted to close that one and make another offer with updated info of the character. I selected the Re-list option, it led me to the offer creating page with all the info selected/written as I had done when making the old offer. I changed the info, proceeded, and the offer won't relist. Any solution?

 

[Online]

Dispute 　#13365
Account reclaimed less than a week after purchase. I paid for account protection and am being denied a refund when there was no response from the seller?

 

[Thefuzz302]

@NZGoldSeller
Hello, i have an exact same issue i am dealing with as we speak. I have already spoke with playerauctions here on sythe and recieved a responce. I am not affiliated with playerauctuins in any way, but a user of their site, but wanted to let you know what they told me so you dont have to wait until they respond.

Playerauctions told me that it does not matter if the seller ignores the dispute, but it depends on the type of evidence that is presented by the seller. I thought i presented enough evidence with the declined account recovery email from jagex and conversations between the seller an i on their messeges, but was wrong. Playerauctions said they need some form of jagex employee stateing that said account was recovered by the owner.

I had a tough time finding a way to recieve this, but finally found a way to contact jagex billing and actually recieved an email responce from jagex from an actual employee that stated the account was reclaimed by the owner. If yoiu would like, you can PM me and i can go further into detail.

 

[Online]

hi

If what I have heard is correct you require evidence from the game dev that the account was recovered by the original owner. Are you able to detail how this can be done?

Regarding,

Dispute 　#13365
Account reclaimed less than a week after purchase. I paid for account protection and am being denied a refund when there was no response from the seller?

 

[Thefuzz302]

@NZGoldSeller check your pm

 

[Online]

@NZGoldSeller check your pm

Yeah it's a shot in the dark and I want PA to show that what they are requesting actually possible with 100% accuracy. Otherwise it's all just an evil scheme

 

[Thefuzz302]

@NZGoldSeller ues i know. It was extreamly hard for me to figure out how to contact jagex to recieve that reply. It almsot males it impossible for new or unexperienced buyers. @PlayerAuctions did recomend i contact jagex support on twitter, but have not recieved a tweet back from them as of yet. The email link i suggested was the fasted reponce from jagex giving exactly what playerauctions requires as "compelling and conclusive evidence". I hope i helped you.

 

[PlayerAuctions]

@Kolaroff:
Could you check if there is an active offer that has the same offer/details as the one you'd like to put up? We have a feature there that prevents duplicate offers from being made, and you can only sell multiple accounts if they're different from each other. Other than that, I still wasn't able to get your username so I could check from our system. Please check your email as well if you received any correspondence from us that you have incurred a negative balance, but you should be aware of this because it is only incurred if you failed to deliver on an offer within a given time. Other than that, I could find out about it if I have your username; you may PM that to me.

@NZGoldSeller:
Sorry to hear about this. Generally, sellers are not required to send anything, because the first thing that needs to happen is for the buyer to prove that the account was reclaimed, and you're right, you need to contact the game publisher as their statement proves with finality what really happened with the account. If you haven't yet, go to the order page of that order and file a dispute, and that is where you send the evidences you have. Please also note that depending on the evidence, we're not limiting it to just correspondences, as sellers are sometimes prone to admitting doing the deed of reclaiming it (for reasons such as they want the account back or they just like to brag --- I know, this really happens). Let me know if you have other questions, NZ.

@Thefuzz302:
Hey there, we're making good progress with your account/case. I understand it's really late, but I'd like to assure you that once there is a result, I will update you ASAP. Deliberation is finished, just waiting for the team to decide. Thanks again for your patience, and thank you for helping out NZ, I really appreciate that.

 

[Online]

@NZGoldSeller:
Sorry to hear about this. Generally, sellers are not required to send anything, because the first thing that needs to happen is for the buyer to prove that the account was reclaimed, and you're right, you need to contact the game publisher as their statement proves with finality what really happened with the account. If you haven't yet, go to the order page of that order and file a dispute, and that is where you send the evidences you have. Please also note that depending on the evidence, we're not limiting it to just correspondences, as sellers are sometimes prone to admitting doing the deed of reclaiming it (for reasons such as they want the account back or they just like to brag --- I know, this really happens). Let me know if you have other questions, NZ.

I filed a dispute and got declined. I now have an email confirming it was given to the original owner. Where do I send?

 

[PlayerAuctions]

I filed a dispute and got declined. I now have an email confirming it was given to the original owner. Where do I send?

Our support email is [email protected], however once a dispute is closed, it can never be reopened. At that point our team can only ask your seller to provide a replacement account, if ever. However, do PM me here for the email that you acquired. While I can't make any guarantees, I'll make sure to escalate it to the respective department.

 

[Online]

Our support email is [email protected], however once a dispute is closed, it can never be reopened. At that point our team can only ask your seller to provide a replacement account, if ever. However, do PM me here for the email that you acquired. While I can't make any guarantees, I'll make sure to escalate it to the respective department.

The problem I have with this is you never outlined any sort of evidence I could provide until after you close the dispute?
Erm....... What can I say? That is ridiculous