PlayerAuctions Issues Resolution Thread

[Moida]

Hey, Moida. You should check the policy of Paypal in your country. Perhaps, Paypal does not support the recieving of funds in your country. I've just got the same problem and the solution was to change the disbursement method to Skrill.

Hello, if I create a purse in skrill now, do I need some verification to receive payments?

 

[Moida]

Hello, if I create a purse in skrill now, do I need some verification to receive payments?

yeah. need verification and to its long my country

 

[Moida]

im so sorry for offtop, playerauctions i resend my pasport scan to paypal,after they check again all the data I'll write you here and then you can transfer the payment.

 

[Taynuts]

@Mirced:
Hey there. We're very sorry for the inconvenience, but the reason your disbursement was put on hold is because our team sent you an email on ticket #95075, please check that one and reply as soon as you can so the issue with your VOIP number could be resolved. Once that's done, your disbursement should be put back on queue. Let me know how it goes or if you need further assistance.

-----

@Taynuts:
I'm very sorry to hear about this and for not being able to provide much help on the case. If ever you decide to use our services again, my doors will always be open if you'd like assistance so I can perhaps make the next transaction much smoother than this. Sincere apologies.

an apology doesnt get my money back?

 

[PlayerAuctions]

@AlexKu:
Hey Alex, thanks for helping out with the info for Moida. I appreciate it.

@Moida:
Sorry again for the inconvenience, but Alex is right. PayPal could be blocked in your country so your option is to change to Skrill or have your current PayPal be verified. Whatever your decision is, kindly inform me here or contact [email protected] (If I'm not here) to ask for your payment to be sent.

@Taynuts:
I know, Taynuts, and for that I'm really sorry. As per policy we can no longer open disputes, that's why the next best thing for me would be to support your next transaction if you ever decide to use our services again.

 

[PlayerAuctions]

Hey guys, dropping in for a bit of update from my end. I won't be on Sythe on Friday and Monday, and I will be back on Tuesday at 8AM GMT+8 (4PM PST). I'm sorry I won't be able to take care of your concerns, and during that I recommend sending your concerns through our other official channels:

Email: [email protected]
Ticketing: PlayerAuctions Help Center

You may also send a message to one of our social media channels; Our team takes care of stuff over there, too:

Facebook: PlayerAuctions
Twitter: PlayerAuctions (@PlayerAuctions) | Twitter

My apologies. See you all next week and have a great weekend! Have a great Chinese New Year as well to anyone celebrating it this weekend!

-Richard

 

[timisrimis]

Hello Dear PlayerAuctions team, i was supposed to get paid today for the order id : #3542177, but i didnt get my money, can you please check into it ?

 

[Aesahc]

My PA account name is Aesahc.
My first and only experience with PlayerAuctions has been absolutely terrible. I registered an account for the first time ever to my email address. Just to be sure that I hadn't created an account sometime in the past and forgotten about it - I even tried the "forgot password" option to which I was given the response to "use a valid email address" which indicates I had never registered with that email. So, all good - right? I log in and proceed with an order for 2007RS Gold that I had been eyeing. I start the order process and pay through PayPal - the transaction takes forever to go through and return me to the PA site but it eventually did. My order had a 20 minute delivery time, but the order gets stuck in "Verifying Payment" for over 45 minutes. I received no contact from PA support, and had to open my own ticket regarding the issue. My ticket was met with a reply stating that I had another account registered on the website under the account name "Circuitous." What? Absolutely not my account, or an account name I've ever been associated with. I reply to the ticket 3 separate times - to which none of my responses are answered. So without any response, I start to think I should entertain the idea for the "Circuitous" account, maybe I could have created it and completely forgotten? So I attempt to log in to the "Circuitous" account using my only known passwords. They all failed - I wonder why? Maybe because it's definitely not my account and should be registered on my email? After failing to log in to this account - I am then locked out from logging into PlayerAuctions for a fucking HOUR. Don't you forget that this entire time - my original order, and all of my money for that order are being held in limbo this entire time with absolutely no way to cancel the order because I'm locked out from logging in and even if I did get in I get a 404 Error Page Not Found when trying to navigate to any of the account details sections, be it messages, or buying orders. I then open a new ticket with support, trying to get any help at all in this situation and that ticket hasn't even been replied to. This is literally the single worst experience I have had buying anything online, ever. 0/10 would not recommend using this site to anyone.

 

Hey guys, dropping in for a bit of update from my end. I won't be on Sythe on Friday and Monday, and I will be back on Tuesday at 8AM GMT+8 (4PM PST). I'm sorry I won't be able to take care of your concerns, and during that I recommend sending your concerns through our other official channels:

Email: [email protected]
Ticketing: PlayerAuctions Help Center

You may also send a message to one of our social media channels; Our team takes care of stuff over there, too:

Facebook: PlayerAuctions
Twitter: PlayerAuctions (@PlayerAuctions) | Twitter

My apologies. See you all next week and have a great weekend! Have a great Chinese New Year as well to anyone celebrating it this weekend!

-Richard

My PA account name is Aesahc.
My first and only experience with PlayerAuctions has been absolutely terrible. I registered an account for the first time ever to my email address. Just to be sure that I hadn't created an account sometime in the past and forgotten about it - I even tried the "forgot password" option to which I was given the response to "use a valid email address" which indicates I had never registered with that email. So, all good - right? I log in and proceed with an order for 2007RS Gold that I had been eyeing. I start the order process and pay through PayPal - the transaction takes forever to go through and return me to the PA site but it eventually did. My order had a 20 minute delivery time, but the order gets stuck in "Verifying Payment" for over 45 minutes. I received no contact from PA support, and had to open my own ticket regarding the issue. My ticket was met with a reply stating that I had another account registered on the website under the account name "Circuitous." What? Absolutely not my account, or an account name I've ever been associated with. I reply to the ticket 3 separate times - to which none of my responses are answered. So without any response, I start to think I should entertain the idea for the "Circuitous" account, maybe I could have created it and completely forgotten? So I attempt to log in to the "Circuitous" account using my only known passwords. They all failed - I wonder why? Maybe because it's definitely not my account and should be registered on my email? After failing to log in to this account - I am then locked out from logging into PlayerAuctions for a fucking HOUR. Don't you forget that this entire time - my original order, and all of my money for that order are being held in limbo this entire time with absolutely no way to cancel the order because I'm locked out from logging in and even if I did get in I get a 404 Error Page Not Found when trying to navigate to any of the account details sections, be it messages, or buying orders. I then open a new ticket with support, trying to get any help at all in this situation and that ticket hasn't even been replied to. This is literally the single worst experience I have had buying anything online, ever. 0/10 would not recommend using this site to anyone.

Hi @Aesahc , could it be someone else on your ip? Like a brother, cousin or even maybe you're on a public ip? It could be someone else is associated with the ip you used which resulted in your accouny lock. Regardless @PlayerAuctions is away and will be able to assit when he gets back. If you could please private message @PlayerAuctions your username with order id he will be able to assist you, to get the order id check email

 

[Aesahc]

@TySimpson There is no one else on my IP, and it is not public. The support staff is literally such garbage it blows my mind. The literally just auto-respond with the same reply about the account "Circuitous" and to use that account, EVEN THOUGH I EXPLICITLY REFERENCE THE ACCOUNT KNOWING THEY WILL DO SO AND STATE THAT IT IS NOT MINE. Absolutely fucking garbage website and support team. They literally have 404 Error Page Not Founds on every single page regarding account details.
What should have been a less than 20 minute order with an already online seller and an online buyer and been a complete catastrophe and my money is STILL being held hostage with no way to cancel the order due to 404 Errors. What an absolute joke.

 

@TySimpson There is no one else on my IP, and it is not public. The support staff is literally such garbage it blows my mind. The literally just auto-respond with the same reply about the account "Circuitous" and to use that account, EVEN THOUGH I EXPLICITLY REFERENCE THE ACCOUNT KNOWING THEY WILL DO SO AND STATE THAT IT IS NOT MINE. Absolutely fucking garbage website and support team. They literally have 404 Error Page Not Founds on every single page regarding account details.
What should have been a less than 20 minute order with an already online seller and an online buyer and been a complete catastrophe and my money is STILL being held hostage with no way to cancel the order due to 404 Errors. What an absolute joke.

I've personally checked every single account setting page and have not been introduced to any 404 page errors. Could you try a different browser?
Here is a picture of me accessing my 'account details' Regarding the secondary account, it was more and likely flagged. Maybe someone else has used the same paypal address on the site to purchased something before, the name on the paypal email matches to another account, ip matches, email matches, name matches with someone else in your geo location ip, physical address matches to another playerauctions account, the list goes on but the system flags it automatically. I know you may think it's a shitty system but it's to protect them as a company from fraud - not saying that you are.

 

[Aesahc]

I've personally checked every single account setting page and have not been introduced to any 404 page errors. Could you try a different browser?
Here is a picture of me accessing my 'account details' Regarding the secondary account, it was more and likely flagged. Maybe someone else has used the same paypal address on the site to purchased something before, the name on the paypal email matches to another account, ip matches, email matches, name matches with someone else in your geo location ip, physical address matches to another playerauctions account, the list goes on but the system flags it automatically. I know you may think it's a shitty system but it's to protect them as a company from fraud - not saying that you are.

@TySimpson Lmao God this site just gets worse and worse. I just tried using Internet Explorer instead of Google Chrome to see if I would get the 404 Error Page Not Found errors still. But when I open playerauctions.com on internet explorer there isn't even a Log In option in the top right anymore - what a fucking joke. Here is a screen shot of both the non-existant log in button (see that it is not in the top right) as well as the 404 Page Not Found Error when trying to click on Messages, Inbox, Payments(buying) or anything.
Imgur
Imgur

 

@TySimpson Lmao God this site just gets worse and worse. I just tried using Internet Explorer instead of Google Chrome to see if I would get the 404 Error Page Not Found errors still. But when I open playerauctions.com on internet explorer there isn't even a Log In option in the top right anymore - what a fucking joke. Here is a screen shot of both the non-existant log in button (see that it is not in the top right) as well as the 404 Page Not Found Error when trying to click on Messages, Inbox, Payments(buying) or anything.
Imgur
Imgur

Hmm i'm not sure i'm sorry i couldn't help. best of luck though they may have banned that account from editing the account details which would be my guess though I do not work for them so i am unsure just trying to assist.

 

[Aesahc]

Thanks for trying to help, you at least tried to provide some assistance unlike their actually retarded support team (I swear they don't even read the ticket and just auto-reply). I literally cannot believe how garbage this website is - literally all I want to do at this point is just cancel my order and never ever use this bullshit website again.

 

[Aesahc]

I'm about to post the screen shots from 3 tickets where the auto-reply is the same thing every single time, regardless of the context of the original message or what the report subject was even pertaining to. WARNING TO ANYONE THINKING OF USING THIS SIGHT - THEY DO NOT READ SUPPORT TICKETS. Complete fucking joke.

 

[Aesahc]

So apparently my younger brother had used his Player Auctions account on this IP address before, and is the reason why I guess I can't have an account - even though he no longer lives here. But the problem still stands that I have no way of cancelling my order - anytime I try to access the page I get a 404 Error Page Not Found, I assume because of the previous reason. I just want to be sure the order is cancelled so that I can never deal with this site again.

 

[Sansal]

I got an order 15 mins ago and constantly having 404-page not found error tried 3 different browser and vpn on and off still having error everytime when I click notification or my mail and afraid of cant do order in time

 

[ParksCorey]

I recently sold an account on Game of War Fire Age and I got 2 emails from PayPal, one was my payment coming through and the other was my payment being canceled on February 12th.
The order number is 3503562
My username is parkscorey
Disbursement status says “Queued for immediate processing” whatever that means

 

[PlayerAuctions]

Hey guys, sorry for the late response. As with my previous post, I was away for two days. I'm done with the private messages so I will now get to your posts here.

First off, I'd like to express my gratitude to @TySimpson; You always seem to come through for me when I'm gone here. Thanks for allocating your time in trying to help out the members here! I really appreciate it and I will really take note of this gesture.

-----


@timisrimis:
Hey there, I also got your PM. I'm really sorry for the delay, but we've had a minor setback on sending out payments. I can confirm with you that the order is now paid to you last February 16. Really sorry for the wait.


@Aesahc:
Hello there. I'm really sorry to hear about the lack of responses from our Support Team. I'll be sure to pass along this incident to let them know what happened so it can be corrected in the future. As for your order, the order wouldn't go through anyway because there is a note from your seller that he cancelled the order because he was going to sleep. This cancellation happened 30 minutes after the order was placed.

This probably doesn't alleviate the hassle caused by the suspension, and yes the other account was indeed your brother's/relative's, and I'm very sorry but we only allow 1 account per user. Right now, the one activated is Circuitous, and I urge you to use that one. If you absolutely have to use account Aesahc, then you will have to email us on [email protected] and send some documents, which you may find time consuming so I highly suggest you to use Circuitous instead.

As for the order, I've already gotten confirmation from our finance team that the refund is already voided. The transaction ID for that is: 77M68600LR7920828. I am very sorry again for the inconvenience on this. If there's anything I've missed or if you have any further questions or concerns, please let me know and I'll do my best to assist.


@Sansal:
Hello. Sorry to hear about this; This is most likely due to a suspended account. Could you PM me your username? I will give you feedback on what happened with your user account. Thanks in advance.


@ParksCorey:
Hello there. Sorry for the hassle, it seems like the payment bounced back to us. You will need to contact PayPal and ask them to have your account with them be verified. Once that's done, the payment should get through. I have released the payment back on queue and if your PayPal account is verified, then it should get to you without any issues. But if it's not verified yet, it will bounce back again to us. Rest assured that your money is intact with us and will remain in full value as shown in your account page at PlayerAuctions.

Please PM me once you have confirmed that your PayPal account is verified.

 

[SamwseTheBrave]

Hello I just placed an order last night, #3560294 and my payment is still waiting to be verified. I tried placing an original order, but I cancelled it because that what your recommended.

What are the proper steps for me to get this order verified by the end of the day?