PlayerAuctions Issues Resolution Thread

Walla112 · Dec 1, 2017

I haven't got the email though! That's the whole issue here haha. I have got the email when i made the player auction acc and all the support ticket emails fine but no verification emails. Ive checked junk mail etc etc. It was definitely sent to the email account linked to my player auction account???

da1bomb15 · Dec 1, 2017

I am un-suspended although, you still owe me $3.89

PlayerAuctions, you owed me $36.20 for failure of delivery of my second order . You refunded me $32.31 on the transaction that was my first order. You probably are unable to refund my second order through paypal because of the paypal dispute that you won because you provided proof of delivery to paypal see email qoute

"Your seller has provided shipment tracking information in response to your claim. We used the shipping company's online tracking service and found that it confirms delivery of the merchandise. As a result, this case has been closed."

There are two orders, the first order I was refunded $3.89 USD by the Seller (makesecond) for failure to deliver the last 20k of my first 400k order.

The second order for 400k was not delivered at all and is where this dispute arises from.

My questions are this:

Why do you allow the seller to continue selling on your site if your aware the seller is highly likely to scam?

Code:

https://www.playerauctions.com/offer/myofferlist/?username=makesecond&categoryid=10&page=2#offers

Why do you claim to offer buyers guarantee and then make it impossible for the buyer to claim that guarantee?

Code:

https://www.playerauctions.com/about/how-to-buy/

Why do you remove negative reviews from sellers who are scamming? (Makesecond)

Why doesn't your employees properly follow your own procedures when review disputes without bias towards sellers?

Code:

https://support.playerauctions.com/hc/en-us/articles/115009859208-What-if-I-didn-t-receive-delivery-but-the-seller-claims-otherwise-

https://support.playerauctions.com/hc/en-us/articles/115009859088-How-am-I-protected-in-the-event-my-purchased-game-account-becomes-disabled-

https://support.playerauctions.com/hc/en-us/articles/115009859188-What-if-the-seller-doesn-t-deliver-at-all-

What about the 400-500 other people who have had this same issue with you in the past year and have not been refunded?

Code:

https://www.complaintsboard.com/complaints/player-auctions-c316531.html 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1399 
  https://www.trustpilot.com/reviews/59d7c382d2c8750fc07106c3 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1403 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1222 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1398 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1389 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1383 
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  https://www.sitejabber.com/reviews/www.playerauctions.com#1388 
  https://www.sitejabber.com/reviews/www.playerauctions.com#1387 
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  https://www.sitejabber.com/reviews/www.playerauctions.com#1036 


  https://www.sitejabber.com/reviews/www.playerauctions.com#1035 




"  https://www.sitejabber.com/reviews/www.playerauctions.com#1031 




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  https://www.sitejabber.com/reviews/www.playerauctions.com#831 
  https://www.sitejabber.com/reviews/www.playerauctions.com#833 


  https://www.trustpilot.com/reviews/5a19d46a1ab7d7063c8fdcc4 


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https://www.trustpilot.com/reviews/59716290276fcb0b74b2abc3 


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  https://www.trustpilot.com/reviews/586e5a120dc2f607d072f5a5

Why do you allow sellers to continue to use third parties that are clearly using cracked or hacked accounts to sell stolen virtual goods?

Time Crunch · Dec 1, 2017

It is taking FOREVER for them to verify my payment. I sent everything to them that they asked for, and they haven't responded to my emails.

Walla112 · Dec 1, 2017

Cancelled my order this is ridiculous. Worst customer service i have ever experienced. The only way to talk to someone is on some other websites forum? And that takes a day to get a reply anyway?!? Your support ticket system is a joke. All i wanted to do was buy an account and you couldnt manage to send me the friggin verification email.
Absolute joke of a company

PlayerAuctions · Dec 3, 2017

@da1bomb15:
We have processed the additional refund you mentioned. I'm really sorry I missed that one from last week. I sent you a PM which contains the transaction ID.

da1bomb15 said:
Why do you allow the seller to continue selling on your site if your aware the seller is highly likely to scam?

We don't, if it's proven that he's actually scamming. We have suspended a lot of accounts this year compared to 2016 and what most people don't see is that we also get a lot of complaints from the seller's side of the fence, due to being suspended for "no reason at all".

da1bomb15 said:
Why do you claim to offer buyers guarantee and then make it impossible for the buyer to claim that guarantee?

It's not impossible, but it can be hard. I always tell our customers that we have this in place in order to validate customer claims, and this is the best way to go about it to avoid having the idea that anyone can easily claim this or that --- and with an evidence system in place, we can establish that a claim actually took place.

da1bomb15 said:
Why do you remove negative reviews from sellers who are scamming?

We never do, unless it's totally invalid but that rarely happens anyway.

da1bomb15 said:
Why doesn't your employees properly follow your own procedures when review disputes without bias towards sellers?

We do follow the procedures, and we always have. We aren't also never biased with sellers and/or buyers, and you if you look at both sides of the fences, we also get asked a lot by sellers on why we are biased with buyer refunds, causing sellers a lot of grief with regards to their game account sales being already exposed and at risk of being hacked.

da1bomb15 said:
What about the 400-500 other people who have had this same issue with you in the past year and have not been refunded?

I don't have the exact numbers, but as I've mentioned earlier, the SiteJabber reviews/cases we have are constantly resolved and the majority of the reviews there are NEVER revised once resolved. I strongly suggest you to go over the first few pages and read my replies, and how cases are being resolved, and that nobody bothers to revise their reviews --- you will get a good representation of my sentiment that resolved cases never get their reviews revised. Your review is actually a good example; while it may not be fully resolved for you, given the time you've invested, the review is never taken out or revised for a higher star count --- something I can truly understand. And while I do send out "resolution requests" (an automated one-click SJ system to ask the reviewer to revise their content), I never go BEYOND that and if the reviewer doesn't do anything, then the review stays.

da1bomb15 said:
Why do you allow sellers to continue to use third parties that are clearly using cracked or hacked accounts to sell stolen virtual goods?

We never do, and even though our security checks have improved massively through the years, it can feel like an uphill battle sometimes because methods employed by less noble sellers are getting crueler by the day, for lack of a better word. But what I can tell you is that, as I've said, our team is still able to find out about them on a daily basis and a lot of transactions get refunded or cancelled due to this.

Hope this answers your questions, @da1bomb15. I'm sorry again for the ordeal that you had to go through and we can never give you back your time, but at least with the unsuspension and the refund, we hope it at least assuages your grief over what happened. I have notified the management and the team about this and we will charge this incident to experience.

PlayerAuctions · Dec 3, 2017

@Chedder1223:
Sent a reply to your PM. Let me know how it goes; Glad to hear that your seller is being fully cooperative with the refund.

@Walla112:
I'm very sorry, but as per checking last week, the payment verification email was already sent. It could have been a fault with either our server or yours, but we had orders processed last week at this stage and I'm sure our mail server is fully up and running. Really sorry. In case you'd like to place an order again, I would be happy to assist you with it --- just let me know and I'll see what I can do.

da1bomb15 · Dec 4, 2017

This is just to confirm I have been refunded in full and my account has been reinstated with playerauctions.

da1bomb15 · Dec 4, 2017

It however does not change my opinion of Playerauctions unethical policies and procedures. Anyone doing business with Playerauctions should trade with the utmost caution.

PlayerAuctions · Dec 4, 2017

da1bomb15 said:
It however does not change my opinion of Playerauctions unethical policies and procedures. Anyone doing business with Playerauctions should trade with the utmost caution.

Thank you for verifying the status of your case. I understand your sentiment, and we will use this experience to improve our work. Again, I'd like to sincerely apologize for the inconveniences you had to go through. I hope you have a good evening ahead, @da1bomb15.

runastunas · Dec 6, 2017

DEAR PLAYERAUCTIONS, SO 30 MINUTES AGO, SOMEONE PURCHASED MY IRONMAN ACCOUNT. THE USERNAME WAS WRONG (MADE TYPO), AND I WOKE UP AND FOUND A DISPUTE. SO I DID PROVIDE THEM REAL USERNAME AND PASSWORD! AFTER I GAVE HIM THE PASSWORD, HE LOGGED IN AND DROPPED ALL MY TRADEABLES AND UNTRADEABLES! I WOULD NOT LIKE THIS GUY TO BE REFUNDED AT ALL! THESE UNTRADEABLES ARE WORTH WAY MORE THAN HE PAID FOR THE ACCOUNT! IF PLAYERAUCTIONS WILL CLOSE DISPUTE IN FAVOR OF HIM I WOULD BE SO PISSED.!
ORDER ID : 3362040

PlayerAuctions · Dec 6, 2017

runastunas said:
DEAR PLAYERAUCTIONS, SO 30 MINUTES AGO, SOMEONE PURCHASED MY IRONMAN ACCOUNT. THE USERNAME WAS WRONG (MADE TYPO), AND I WOKE UP AND FOUND A DISPUTE. SO I DID PROVIDE THEM REAL USERNAME AND PASSWORD! AFTER I GAVE HIM THE PASSWORD, HE LOGGED IN AND DROPPED ALL MY TRADEABLES AND UNTRADEABLES! I WOULD NOT LIKE THIS GUY TO BE REFUNDED AT ALL! THESE UNTRADEABLES ARE WORTH WAY MORE THAN HE PAID FOR THE ACCOUNT! IF PLAYERAUCTIONS WILL CLOSE DISPUTE IN FAVOR OF HIM I WOULD BE SO PISSED.!
ORDER ID : 3362040

Hello Runas. I checked on our logs and the dispute has already started. Just to set your expectations, our team will have to ask you to provide screenshots as evidence for your case. If you could submit screenshots of the account in its unaltered state before it was sent over to us for checking or to the buyer, that would be great; please send them as attachments to the ticket thread.

I checked the refund log and there is no pending refund yet, so you still have enough time to dispute this with the team. Did he delete the untradeables by any chance? Since he couldn't drop those.

Let me know how it goes and how I can be of help with this moving forward.

Side_To_Side · Dec 7, 2017

hello i message you about issue i have.

PlayerAuctions · Dec 7, 2017

Side_To_Side said:
hello i message you about issue i have.

Got it, Side. Replying to it now.

da1bomb15 · Dec 7, 2017

BTW I notified my bank of your refund and my bank will balance out the chargeback within a week or so.

Mohned Maaitah · Dec 8, 2017

You guys need to respond to my email now it is taking way too long and I do not understand why you cannot just respond and help me resolve my issue and give me my money

Marcelo Cunha · Dec 8, 2017

Hi, I'm trying to change the payment email from my account. I sent you a message with more details.

Centerfold · Dec 8, 2017

Going to message you with an issue I need solved @PlayerAuctions

PlayerAuctions · Dec 11, 2017

@da1bomb15:
Thanks for doing that, and sorry for any inconvenience. I got told about it last week but one of our heads said we shouldn't worry because an acknowledgement was already received from the user (you). Thanks again.

@Mohned Maaitah:
Hi there, could you please send me a PM containing your order ID and username? I have no way of knowing it, and once I have those info, I'll work with the respective department in having it processed. Sorry about it.

@Marcelo Cunha:
Hello, I replied to your PM and provided you the email to contact and the process flow for it. Please write back if you have other questions.

@Centerfold:
Hello there; replied back to your PM, and gave you the email/process for your request. Let me know how it goes, and if you have other concerns as well.

gojordygo · Dec 12, 2017

Edit: Thanks a lot PlayerAuction

PlayerAuctions · Dec 12, 2017

Hello there, @gojordygo. First off, I'm really sorry to hear about what happened with your grandma. I hope your dad is doing ok right now.

Could you send me the exact evidences you sent for your case? I'd like to check on it so I can at least try to do something from my end. Unfortunately they're now on a separate system that I don't have access to that's why I have to ask you straight up for it.

It's not that the contact you have with the seller on the site messenger was removed on purpose. It's automatically closed/taken out once the order dispute ends. Really sorry for the confusion.

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