PlayerAuctions Issues Resolution Thread

[Chernobyll E]

I understand, I have a good explanation for this, because the accounts that are sold in the new mode, they are through the jagex launcher which is a new update of the game, I was simply registering other accounts in the same personal email that I use to sell, that's not it means that I was selling the same account, because in this new update it is possible to change the email address to enter the account since when I make the sale the character is transferred to the customer's email, then my email is free again so that I can put new accounts. You can observe that I always used the same email to sell several different accounts, and the same account was never sold twice, and then analyze the photos that were posted, if it was really for this reason that I did nothing wrong, In this case, the site should give evidence on Runescape updates, since it is currently working like this with the Jagex Launcher.

 

[Chernobyll E]

I would like to explain to you that at no time am I reselling the same account and I have a good explanation for this, as the accounts that are sold in the new modality are through the jagex launcher which is a new update of the game, I was simply registering other accounts with the same personal email that I use to sell, this does not mean that I was selling the same account, as in this new update it is possible to change the email to log into the account now. When I make the sale, the character is transferred to the customer's email, so my email is free again for me to add new accounts. You can observe that I always used the same email to sell several different accounts, and the same account was never sold twice, and then analyze the photos that were posted, if it was really for this reason that I did nothing wrong, in this case, the site should give evidence about Runescape updates as it is currently working.

 

[Chernobyll E]

https://help.jagex.com/hc/en-gb/articles/12423096201873-Jagex-Accounts-FAQ
Jagex Accounts: Next Steps - News - RuneScape - RuneScape

I found it, this site talks everything about creating accounts, and how it works, I really hope you help me, I can't be punished for something that the game made available and you understood it as if I was scamming customers, please be fair with me and help me please

I ask that you please help me in some way, I see that I will lose my account due to a misunderstanding of your company, whenever I talk to them on chat they don't pay me any attention or make an effort to help me, no matter how much I tell them a good dialogue with links and evidence, please help me guys.

 

[PlayerAuctions]

https://help.jagex.com/hc/en-gb/articles/12423096201873-Jagex-Accounts-FAQ
Jagex Accounts: Next Steps - News - RuneScape - RuneScape

I found it, this site talks everything about creating accounts, and how it works, I really hope you help me, I can't be punished for something that the game made available and you understood it as if I was scamming customers, please be fair with me and help me please

I ask that you please help me in some way, I see that I will lose my account due to a misunderstanding of your company, whenever I talk to them on chat they don't pay me any attention or make an effort to help me, no matter how much I tell them a good dialogue with links and evidence, please help me guys.

Hi Chernobyll, thank you for the detailed explanations and for taking the time to write them down.

I apologize about this but I do not handle disputes, nor can I speak on behalf of users like you. These has to be sent directly to our team; please do so, so they can review what happened. We understand the new Jagex launcher presents several different situations/arrangements and our team can review that.

This is why I asked you in my earlier reply to contact them directly. I know you are asking for help — what I can do is let them know about this once you have reached out to them. Kindly write back the ticket number and I will bring it forward to them. Thanks in advance.

We are not closing our doors on this and you may contact them, I'm afraid it's just not our process for me to receive statements/explanations/proof via forums, send them to the team on their behalf, and have the situation resolved. It has to be sent by the user themselves directly to our team, and that's where it will be discussed and reviewed as well.

 

[Chernobyll E]

Good evening, thank you for the guidance, in fact I wanted the support that responded to this email to have the same good will as you, as they are dealing with my case with little desire, not even if they want to respond to me, I left here the ID: 1609153 of the conversation and I would be very grateful if you could ask them to analyze my case in full! In any case, I really appreciate the attention you are giving me, guide them so that they receive kindness just as you are, thank you most and I look forward to hearing from you.

 

[Chernobyll E]

I have two ids sent already, help me by talking to them so they can at least analyze.

ID: 1609153

Your request 1609941 has been received and is being reviewed by PlayerAuctions!

Your request 1609943 has been received and is being reviewed by PlayerAuctions!

 

[PlayerAuctions]

I have two ids sent already, help me by talking to them so they can at least analyze.

ID: 1609153

Your request 1609941 has been received and is being reviewed by PlayerAuctions!

Your request 1609943 has been received and is being reviewed by PlayerAuctions!

Thank you for the update, Chernobyll. Your ticket number is now 1609941. I was able to check and you were able to make a clear explanation that you simply reused the email accounts and that the game accounts are still different. I will bring this up to the team and ask them for an immediate follow up.

Please note, however, that tickets like these are queued and especially for this case, they may require time to investigate several orders/offers so we may not be able to send a reply or resolution right away. I will make sure though that they look into this, rest assured.

 

[Chernobyll E]

I thank you for your support, and I thank you from the bottom of my heart , I just wanted my account back, not because of the value itself, but because I like working with playerauctions

 

[Chernobyll E]

Your request 1612448 has been received and is being reviewed by PlayerAuctions!

Help me with this ticket, others simply ignore my request, please help me.

 

[PlayerAuctions]

Your request 1612448 has been received and is being reviewed by PlayerAuctions!

Help me with this ticket, others simply ignore my request, please help me.

Hi Chernobyll, I will ask the department head directly this coming Monday, kindly disregard the final message in the ticket for now. I can't guarantee any results but I will see what I can do for this.

 

[Chernobyll E]

Do you have an estimated deadline for responding? To date I have not received a response

 

[PlayerAuctions]

Do you have an estimated deadline for responding? To date I have not received a response

I don't have one, I'm sorry, but I will ask for a follow up again.

 

[Chernobyll E]

I don't have one, I'm sorry, but I will ask for a follow up again.

ok

 

[Chernobyll E]

bro help me, the last ticket you answered was a few days ago help me please
We've got news for you: Your ticket (1612448) has been updated!



Ron (PlayerAuctions Zendesk Help Center)

Feb 18, 2024, 06:07 GMT+8

Hello Khalifa_R23,

Thank you for reaching out. I have escalated your case to our Risk Management team for review. They will get back to you shortly!

Sincerely,

Ron

 

[PlayerAuctions]

bro help me, the last ticket you answered was a few days ago help me please
We've got news for you: Your ticket (1612448) has been updated!



Ron (PlayerAuctions Zendesk Help Center)

Feb 18, 2024, 06:07 GMT+8

Hello Khalifa_R23,

Thank you for reaching out. I have escalated your case to our Risk Management team for review. They will get back to you shortly!

Sincerely,

Ron

Hi again, Chernobyll. Upon closer inspection, our team found that you did indeed resell an account. I understand you were explaining to us that you simply reused email addresses to transfer the game account to the buyer's email, but we have firm findings that it was the same game user account (not email) that was resold on an order — it was also reported by buyers.

Under these circumstances, I'm sorry but I no longer have any updates. We've explored all angles on this but there was really no other way about what we found in the investigation which also matches with buyer reports.

 

[Chernobyll E]

it doesn't make sense, I've never resold accounts twice, it doesn't make sense, but from what I've seen there's no point in explaining anything anymore, playerauctions is simply banning me and doesn't even say anything about the release of my money, it's very unfair of you to simply ignore all my work and disappear with my $1900 that I had available to withdraw, is there anything you can help me with at least in this matter? What is related to my money?

 

[PlayerAuctions]

it doesn't make sense, I've never resold accounts twice, it doesn't make sense, but from what I've seen there's no point in explaining anything anymore, playerauctions is simply banning me and doesn't even say anything about the release of my money, it's very unfair of you to simply ignore all my work and disappear with my $1900 that I had available to withdraw, is there anything you can help me with at least in this matter? What is related to my money?

Pending disbursements are held indefinitely as policy. I'm sorry but my hands are tied at this point and I have nothing more to add at this time.

 

it doesn't make sense, I've never resold accounts twice, it doesn't make sense, but from what I've seen there's no point in explaining anything anymore, playerauctions is simply banning me and doesn't even say anything about the release of my money, it's very unfair of you to simply ignore all my work and disappear with my $1900 that I had available to withdraw, is there anything you can help me with at least in this matter? What is related to my money?

I can assist you with submitting a dispute with the American Arbitration Association if you want to take the legal route to get your money back if you feel you are owed it. You do not need a Lawyer to represent you, and PlayerAuctions has to pay most of the fees because you are a consumer. The cost is $225 but PlayerAuctions has to fork over at least $600+ just to start the process, not including their lawyer fees and additional arbitration costs.

I believe PlayerAuctions actions were incorrect, and I have had to resort to filing similar disputes. I have first hand experience with navigating the legal options available to you and am more than willing to help because my suspension from their website is still in place so its not like they can do anything more to me for helping others take them to court over debts they feel are owed. $1,900 is alot of money to be held indefinitely while your account has been sold and effectively stolen.

 

[C3PILO]

Hi i am interested in selling my account and already have an offer, but I'm concerned about them doing a chargeback. Is there a certain way to prevent this? Like a specific way to transfer the money or anything? Im really unexperienced with selling stuff so I'd appreciate any advice I could get.

 

Hi i am interested in selling my account and already have an offer, but I'm concerned about them doing a chargeback. Is there a certain way to prevent this? Like a specific way to transfer the money or anything? Im really unexperienced with selling stuff so I'd appreciate any advice I could get.

Do not sell on PlayerAuctions, go to Eldorado