PlayerAuctions Issues Resolution Thread

[RuneMetrix]

Hey again, hope you had a good holiday/chinese new year.

Reaching out regarding some logistics/account details for my profile - leokrubbs

Upon payoneer being removed, I went to change my payout settings about 1 to 2 weeks ago (think closer to 2 weeks now), and the SMS verification was not working properly, and my registered phone number wasn't receiving the code.

I submitted a ticket, however after close to 2 weeks haven't got anything back besides them telling me it's been escalated multiple times. I try to not post here for help unless it's absolutely necessary, so you're workload doesn't get too big unnecessarily, however I don't see it resolving anytime soon through the ticket option, which is understandable if it's holiday/short staffed.

I have everything ready to go, all I need to do is switch my payout information to ACH. To do this all I need is any of the following 3 things:

1. Ability to switch my registered phone number
2. Get my current registered number working (it worked previously, no clue why it isn't now)
3. Get my new deposit details put on my account manually from support, by me just sending them the details

Either one hopefully is a super easy fix, just has been 2 weeks about so figured posting here might help.

I will send you a direct message with some personal details regarding:
-Account registered email
-Account registered phone number (and what the error appears to be)
-Open ticket number/agents handling it

 

[PlayerAuctions]

Hey again, hope you had a good holiday/chinese new year.

Reaching out regarding some logistics/account details for my profile - leokrubbs

Upon payoneer being removed, I went to change my payout settings about 1 to 2 weeks ago (think closer to 2 weeks now), and the SMS verification was not working properly, and my registered phone number wasn't receiving the code.

I submitted a ticket, however after close to 2 weeks haven't got anything back besides them telling me it's been escalated multiple times. I try to not post here for help unless it's absolutely necessary, so you're workload doesn't get too big unnecessarily, however I don't see it resolving anytime soon through the ticket option, which is understandable if it's holiday/short staffed.

I have everything ready to go, all I need to do is switch my payout information to ACH. To do this all I need is any of the following 3 things:

1. Ability to switch my registered phone number
2. Get my current registered number working (it worked previously, no clue why it isn't now)
3. Get my new deposit details put on my account manually from support, by me just sending them the details

Either one hopefully is a super easy fix, just has been 2 weeks about so figured posting here might help.

I will send you a direct message with some personal details regarding:
-Account registered email
-Account registered phone number (and what the error appears to be)
-Open ticket number/agents handling it

Thank you for the notice and heads-up, Rune. I received your message and I sent you a reply just now. Sincere apologies for the PIN code issue and delay with your request.

 

[Neopanama]

ACH transfer says $0.5 per withdrawal, why are they charging $0.5 per order?

 

[FreeGene1]

Hey buyer bought an acccount and started to bot with it, account got banned, and now hes trying to get a refund.

Dispute case escalated which order id is - #118017

Is it possible to ban the user and close a dispute on my favor ?

 

[Zirak]

Is everyone else having disbursement delays? I haven’t received my disbursements for Friday and Today’s...

 

[Neopanama]

@PlayerAuctions, please check inbox.

 

[PlayerAuctions]

@Neopanama and @Zirak:
So sorry I was not able to get back to you guys here, but I made sure to check your PMs. Do send me a PM again if there's anything else I can help with.

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@FreeGene1:
Hi FreeGene. In the future, please also include the order ID since our operations changed some time ago and I can no longer access disputes. For this, please don't be obliged to accept the buyer's claim, you may dispute this back in the dispute thread and explain that the botting happened when it was already under the buyer's control. You may prove this by stating the date of purchase and when the ban happened (which is usually a few days or weeks ahead of the purchase date). Send me a PM if you need further assistance; my apologies for the late reply.

 

[PlayerAuctions]

PlayerAuctions/Sythe support will be temporarily unavailable this Thursday and Friday (Feb. 25-26)

Hey, everyone. I will be away this Thursday and Friday due to important family commitments; I will resume work on Monday and in the meantime, please contact [email protected] if you need assistance.

Sorry for any inconvenience this will cause. Thank you.

 

[Zirak]

PlayerAuctions/Sythe support will be temporarily unavailable this Thursday and Friday (Feb. 25-26)

Hey, everyone. I will be away this Thursday and Friday due to important family commitments; I will resume work on Monday and in the meantime, please contact [email protected] if you need assistance.

Sorry for any inconvenience this will cause. Thank you.

I’m assuming this applies to the steam community PlayerAuctions thread as well?

 

[PlayerAuctions]

I’m assuming this applies to the steam community PlayerAuctions thread as well?

Ah yes, I handle that front too. Thanks for asking, this helps users who post there, too (though the activity is not as much compared here).

 

[redwinee]

@PlayerAuctions
Hi.
is it possible to cancel these transactions (7261604 7261685 7261714) earlier? Because they will all be canceled after a while anyway

 

[PlayerAuctions]

@PlayerAuctions
Hi.
is it possible to cancel these transactions (7261604 7261685 7261714) earlier? Because they will all be canceled after a while anyway

Hey there, redwinee. All orders are now canceled, you should be able to put up the offers again. If you have any like these again, you may also send it to me as a PM to keep the order IDs private.

 

[Al D]

Hey Richard,

Has there been any update or news on better disbursement methods for those living outside of the developing countries list? Namely Australians who seem to be getting stiffed.

Thanks mate.

 

[PlayerAuctions]

Hey Richard,

Has there been any update or news on better disbursement methods for those living outside of the developing countries list? Namely Australians who seem to be getting stiffed.

Thanks mate.

Hi there, Al. We just introduced Neteller yesterday/late last night, please check if it's a good disbursement candidate for you Sent you a PM, too.

 

[Bestaround]

Hey, I'm just wondering, is this issue ever going to be fixed:

https://i.imgur.com/FERsYLy.png

It's about your shitty iframe, specifically, used for the text box when opening new offers. When I open a new sell offer, I get the above error (which is already extremely bogus) and I can't write description into the text box. I have tried three other machines, different ips, FOUR different browsers. All up to date. It's obviously on you, so when are we going to be able to actually write description on our offers?

You updated your entire website and yet left the most important part remain outdated? Do you even give a f?

 

[PlayerAuctions]

Hello, @Bestaround. They are aware of the issue and I've actually made several reports last year, another one earlier this year. It can't be changed at the moment because there's currently a code in there being depended on by another process, I was told. The same goes for other parts of the site that still has the same layout. I apologize about this and I know what you're going through as I've received this report countless times but it doesn't make it any less relevant, I know. The most I can do is to pester the team involved again which I will do in a few.

 

[Catchman]

Hey, I'm just wondering, is this issue ever going to be fixed:

https://i.imgur.com/FERsYLy.png

It's about your shitty iframe, specifically, used for the text box when opening new offers. When I open a new sell offer, I get the above error (which is already extremely bogus) and I can't write description into the text box. I have tried three other machines, different ips, FOUR different browsers. All up to date. It's obviously on you, so when are we going to be able to actually write description on our offers?

You updated your entire website and yet left the most important part remain outdated? Do you even give a f?

disable your addblocker for player auction website.after doing so it was fixed for me.if not then try using comodo dragon browser for player auction.

 

[Catchman]

Hi there, Al. We just introduced Neteller yesterday/late last night, please check if it's a good disbursement candidate for you Sent you a PM, too.

Richard , please speak with your team to introduce transferwise for disburesments.its is same as payoneer and with lower fees.

 

[Neopanama]

Hi there, Al. We just introduced Neteller yesterday/late last night, please check if it's a good disbursement candidate for you Sent you a PM, too.

It reads "Limited Time Offer". Could you please elaborate? Will the 1% fee on Neteller disbursement be increased?

 

[PlayerAuctions]

@Catchman:
Thanks a lot for the back up assistance with the browser error, I appreciate that. Will definitely relay Transferwise as a disbursement consideration. Thank you for that, too.

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@Neopanama:
Yes, it's on a very limited time window and was not actually part of our contract with them, but instead of not using it at all, we introduced that but for a very limited time only. It was brought up with us at the very last minute so it was over quickly. It has since then been updated with the correct disbursement fee.