PlayerAuctions Issues Resolution Thread

[RuneMetrix]

Hello Rune, sorry for the hassle. The offer was created as a manual delivery order, which means the account details will have to be briefly checked by our support team. This can take up to 24+ hours; I went ahead and sent the buyer the game account details. Could you please chat with him through the on-site messenger? The game account info should now be in his email. Once he's done checking, he can go ahead and confirm the order from his side as per usual.

Thank you, I will go ahead and message him the update.

is this a new update to manual delivery orders? Where PA staff verifies the accounts, rather than the seller themself manually sending the info/linking to their email.

 

@coldchips and @crazypipe:
Hey guys, I am very sorry about this. Our staff handling this is unavailable for the whole week but rest assured, your payments will be commensurated with the full value of the slots once they get back. I have already sent separate notes to the team handling it and I have asked if they could get back to it during this week, if possible at all, but please expect this next week.

It should've been handled before they became unavailable starting Monday this week, so there is a lapse with processing. I am sorry about this as well and I will make a note of this to them.

thx, because i've sent out numerous emails about it with no response for awhile

 

[PlayerAuctions]

@RuneMetrix:
Thanks for doing that, Rune.

It's still the same as the process before; if the offer was submitted as manual delivery, sellers provide the account details to us, our support team checks the info, then it's handed over to the buyer. Automatic delivery, on the other hand, lets you transfer the account details to your buyer without our intervention.

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@crazypipe:
You're welcome, and I'm really sorry again for the inconvenience with this. I will continue to check with them as much as I can throughout the week.

 

[Cyberneticwar]

Hi
Sold my account January 22.
Now, 28 January - status disbursements "on hold".
What is the problem?

ID 5638939

 

[PlayerAuctions]

Hi
Sold my account January 22.
Now, 28 January - status disbursements "on hold".
What is the problem?

ID 5638939

Hello there, Cyberneticwar. I was able to check and the reason it got stalled is because your Skrill was not in verified status when the system sent the payment, so it bounced back to us. I have released it again and tomorrow, about 24+ hours from now, another disbursement batch will be done. Before then, please ensure you are able get your Skrill account in verified status so it's ready to accept funds again.

 

[Cyberneticwar]

Thanks

 

[icezackazilov]

Hi.

I've been charged by PA but payment failed...

Both time ! For transaction n° 5659850 and n° 5659894.

So I just have been contacted by NETELLER and they send the money to PlayerAuctions...

" Please contact the merchant and request them to search their system with the following reference numbers: 1. f4a8922a-0e02-4643-ae88-4a9b3a8a7896 and 2. b45cf033-fe7d-4b97-a169-ae5db6be3cf4 Kind regards, Dragomir NETELLER Team "

Please help me !

 

[Zirak]

No disbursements received since last Friday, have disbursement issues sprouted up again?

@PlayerAuctions I've PM'd you with over 30 orders that are pending disbursement... could you kindly get these disbursed ASAP? Would like it before the week ends, thanks.

 

[Rage91]

I PM'd you today regarding m y disbursement, can you check your PM and let me know why my disbursement is taking so long?

 

[PlayerAuctions]

@icezackazilov:
Hey there, thanks for the details. I saw your ticket and I have forwarded the reference IDs you just gave me. It should be underway; really sorry for the inconvenience.

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@Zirak and @Rage91:
Hello guys. I posted an update here:
https://www.sythe.org/posts/41236066/

I'm very sorry but the attendance of our finance staff was heavily affected by the recent Lunar new year then consequently, a heightened alert due to the virus spreading in Southeast Asia. We're doing what we can to have all of these fulfilled very soon. Again, my sincerest apologies.

 

[Rage91]

thanks for quick action

 

[Makongas13]

Dispute ID : 89463
Buyer paid with credit card, claimed account details, played for like 2 days, and account got banned, now he want his money back, but that was his fault.

 

[PlayerAuctions]

Dispute ID : 89463
Buyer paid with credit card, claimed account details, played for like 2 days, and account got banned, now he want his money back, but that was his fault.

Hello Makongas. I'm sorry, I'm usually not allowed to intervene with disputes (in the future, please also include the order ID, I have to check with the staff when it comes to dispute IDs but as for order IDs, I can check on those immediately). I was told it's now in escalated status which means the staff can now decide on the outcome. Just in case it doesn't turn out in your favor, you may message me about it here so I can hold your buyer's refund — this should give you some time to counter-dispute the case again.

 

[Neopanama]

As far as I know, most PlayerAuctions employees are based in China. Is the new virus in any way hampering their professional activities? Should we be concerned or make some changes?

 

[Makongas13]

Dispute ID : 89463

The PlayerAuctions Final Resolution Committee has completed its impartial review of the reported dispute and found in favor of God_Swaggles's demands.

Refund to the Buyer:$245.00

Disbursement to the Seller:$0.00

Decision time:2020-02-03 07:15:02 (UTC)

Me and buyer agreed on 35% charge back, to him from the 245$ ammount.

I accepted a dispute he Settled it to the team.

NOW I GOT SUSPENDED, AND HES TAKING ALL THE REFUND MONEY.

IS THAT FAIR ENOUGH TO EVEN TRY TO SELL ON PLAYERAUCTIONS ?


Screenshot - e124f7d82bae06db034e535f3e710016 - Gyazo
Screenshot - 3a694d0cd5da5481c83b898295f4cde1 - Gyazo

PHOTOS.

 

[PlayerAuctions]

@Neopanama:
Not most; I am not from China, but we do have an office in China. The situation has slightly affected attendance of our staff but operation is on-going since staff who are not going to the office are still working from home. You shouldn't be too concerned, and no changes are required.

Unlike before when we had real problems with our disbursement accounts, right now, only the attendance is affected and even then, disbursements are still being made. Our disbursement accounts are all ok.

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@Makongas13:
As I've requested in my last thread, please include order IDs as much as possible; this is for order 5661466. I'm sorry but our staff found out you provided false login info for this order, which led to your suspension. If you believe the suspension was made by mistake, please email us at [email protected], although as per my consultation with them they've already dug into this for proof.

I can't make decisions on this so I will have to refer you to them for this.

 

[icezackazilov]

Hello, I still haven't been refunded and six days have already passed. I have communicated to you the references given by Neteller.

Please do something.

 

[PlayerAuctions]

Hello, I still haven't been refunded and six days have already passed. I have communicated to you the references given by Neteller.

Please do something.

Hi there, Zack. I requested another follow-up for your case; I'm terribly sorry, our finance team wasn't able to take care of the refunding process last time and I understand it has taken so long already. I will keep tabs on this and check every now and then until this can be completed.

 

[coldchips]

User: Chicks
Ticket: #372561

Hello, we purchased 9 additional powerleveling order slots on Friday, 25th January. We still haven't received the slots nor have we received an update.

 

Why can't we enter something like 8 hours for delivery time? The custom box only allows over 48 hours? How is that even remotely smart?

make it so we can adjust that to what our ACTUAL delivery time would be.

Some people have to sleep..