PlayerAuctions Issues Resolution Thread

[Defalt]

Hello Defalt. I believe I received this case already before, and thanks for the detailed post in the other thread.

I thoroughly consulted this with the staff, and the reason they declined and deemed the evidence insufficient is because the original email in the account could have been the same right off the bat, and with this we cannot rule out the possibility that the reclamation was done by you. Of course, this might not be the case - after all, you are indeed disputing this, so what's the point. But when it comes to mediating cases, we have to be objective and consider every angle.

Just to be sure, I talked to the support team about this, and asked if this could be reopened. I also explained the part you pointed out with regards to the English translation. I'm very sorry but they still declined it and told me that the evidence is really insufficient. I'm really sorry Defalt. Just in case you have any follow ups for this, you may send a reply back to your original email thread with our staff.

Honestly this is bullshit.
Steam is confirming the account was recovered by the original mail used.Even if it was not the Seller, then he was lying to you about the ownership of the account ,which is honestly not my problem.
I have fullfilled anything i need, and even had 1 year warrenty.Steam is confirming the Original owner of the account is in charge of it currently.And calling it insufficient, makes you the scammer at this point.Because this is not my problem at all, i have to deal with you, not with the seller, thats your job.
Like how do you not consider STEAM saying the account got claimed by original owner, as valid proof?Very fishy.
Anyway, this site is a scam, and i would like to get a staff member of this site to have a statement about it.Since this is obviously a scam.
I am demanding my refund from around 500$, or getting this scrub banned from here

 

[dungpack]

Order ID 4058258
PA Username: karmahappy
Hello, in August I bought an osrs account from seller: 'denisjchavez' and on Sept 18 the account was recovered. I tried to open a dispute but it was very quickly closed in favor of the seller due to insufficient evidence. I have tried contacting runescape support multiple times asking if the original owner is in posession of the account but I got no reply. I have no way of contacting the seller since he seems to have either been banned from PA or he deleted his account. Also there were a couple posts on playerauctions warning people that he's a scammer, and not to buy from him but I didn't see these until after the account got recovered..

I just want to know what steps I need to take in order to get my money back. Thanks for your time

 

[FISO]

Hello. I bought an account from PA and i still have the account but if I try to recover it, its getting denied telling me that all infos such.as creation date/isp/password etc was given me wrong. The seller doesnt reply.to this, i asked.him.if he is sure that the infos are right.

What to do? If he one day decided to recover the acc then I will not be able to recover it back

 

[PlayerAuctions]

@dungpack:
Hi there. Thanks for providing the details and explanation about your order. I can see that there is no dispute filed for this yet. Kindly login at PlayerAuctions and go to My Account >> Orders >> select/find order 4058258, and on the actual order page there should be a Dispute button. If you're having trouble doing this, you may also send an email to [email protected], and please include your username and order ID. You may simply copy the explanation you gave here to the email you're sending. Please note that our team will require evidence in the form of a statement made by the game publisher telling you the game account was reclaimed by the original owner; It looks something like this: https://i.imgur.com/0YZRhOv.png so you may want to secure that first before filing the dispute. Do send me a PM if you have more questions.

-----

@FISO:
Hello FISO. Kindly email [email protected] and express your issue there, and state the order ID. If the order isn't paid to your seller yet, our team can put a hold on the payment so you have leverage over your seller in asking him for the correct recovery information. I suggest doing this now/ASAP before your seller even attempts to recover it.

 

[ettanmiyeres]

can you kindly fix your site ? i registered for the first time successfully wanting to sell an account but upon clicking "become a seller" its giving me 404 error . username :
ettanmiyeres91

 

[FISO]

I bought an acc.
Order 4230018. Now he recovered and his profile.is deleted its showing 404. I opened case but cant contact seller..

 

[Defalt]

I am still waiting for an reply. do not by on this scammer site

 

[PlayerAuctions]

can you kindly fix your site ? i registered for the first time successfully wanting to sell an account but upon clicking "become a seller" its giving me 404 error . username :
ettanmiyeres91

Hello ettanmiyeres. Thanks for providing your username. I checked and as per our logs, you are currently suspended on the site. I have no access to the exact reason and I will have to ask you to contact [email protected] to inquire about it. Kindly email them using the email address on your PlayerAuctions account and provide your username. Sorry for the hassle.

I bought an acc.
Order 4230018. Now he recovered and his profile.is deleted its showing 404. I opened case but cant contact seller..

Hello again, FISO. Were you able to email our team on [email protected]? Please do so if you haven't; an error 404 on the account means your seller was either suspended due to this case or he personally requested to have his account closed. Either way, you can still file for a dispute on this. If you have any follow up requests, just send an email back to the email you first sent.

I am still waiting for an reply. do not by on this scammer site

I'm truly sorry Defalt but there is nothing more I can do for your case, as per consultation with the team.

 

[FISO]

How long does it take for a dispute to escalate directly to you

 

[Sebastiaan de Graaf]

First of all i would like to say i will never use the site playerauctions again. What a scamming site that is!

My story is as follows. I bought an account with Skrill and when i logged into the account i saw the email changed a lot. I made a screenshot about this and later (when the account got obviously reclaimed) i sent this as proof to Playerauctions. I tried to recover the account but the recovery was not sufficient. I also sent the result of this to Playerauctions. I also tried to reset the password and it clearly shows my email is not being used anymore. But ofcourse i can understand that this is not enough proof although this is debatable. So now comes the shocking part. After a lot of Emailing with Jagex they finally sent me the proof that i wanted. They exactly stated me what Playerauctions wanted which is "The original owner reclaimed the account". So i added this to proof which i thought was sufficient. Now they suddenly closed my ticket because i admitted the account is not mine and that i just wanted confirmation if the account was reclaimed. They give me the bullshit reason that i only got confirmation that i am not the original owner although Jagex clearly states that the original owner reclaimed the account. I also didn't state anywhere that i bought the account. Goddamn this site gets me so frustrated and i will NEVER buy from this site again.

Scammer's profile link: @PlayerAuctions
Explanation of the trade: Purchased an Osrs account with insurance.
Amount scammed: $155.70 (Screenshot - 242d2af283d7234a58f88cdbbdbd076d - Gyazo)
How they scammed: Account was recovered and P/A Not paying out insurance.
Proof that it's their Discord or Skype: N/A
Discord ID + Unique Discord ID or Skype profile ID & conversation pictures: N/A

Here is proof that the account changed email to mine
Screenshot - a4f657b145486d52bd267ba6fe32e05a - Gyazo

Suddenly i could not login anymore and when i tried to recover i got this message
Screenshot - b72542bf8043a6c3ccef7fa701b8b088 - Gyazo

At the time when i tried to recover with the email recovery i got this message
Screenshot - febda18b5a00738d7c048d9769dcf9be - Gyazo
Here it's clear to see the email got changed again. It's not my email anymore ([email protected])

It was also clear the seller deleted his account:
Screenshot - f0e63fc826ca3ad4d0df7b65b3a94a14 - Gyazo

So i started a dispute and playerauctions clearly stated i needed proof from the game publisher. So that is what i did, i messaged Jagex and after a lot of emailing i got the confirmation back.
Screenshot - 6ed5de4e0ac338640248c09e66688eb4 - Gyazo
Screenshot - aefb45b24c55ed15c9b17a49bd230401 - Gyazo

I thought this was enough to get the account back so i sent this proof to Playerauctions. After a lot of emailing with them they said to me this:
Screenshot - 19a1b2cd7caaf21f3c7610b2c0b8389d - Gyazo

When i asked to Playerauctions what the reason was they said this:
Screenshot - 67eb5012637869a9f450d98474fbdefc - Gyazo

They say that Jagex just confirms i am not the original owner, even though in the email they clearly state that the account has been reclaimed by the original owner! They also say i said i bought the account, even though i never mentioned it.

The most funny thing is that they state the users get 72 hours, but when i did the dispute the seller got alot more than 72 hours. They even asked me if they could sent the seller my email! It's just bullshit how this site promotes scamming and comes up with bullshit reasons as to why they can't refund you the money.

I will never never ever buy anything of this site again!

 

[Defalt]

Yeah site is a scam.

Anyway, i wonder how you just ignore the fact that steam is saying it got claimed by original owner.
How is that not a proof, tell me

 

[PlayerAuctions]

@FISO:
It will be escalated to the team manually by the active user once the other user fails to respond within 72 hours.

-----

@Sebastiaan de Graaf:
Hey there, as discussed through PM, your case is already reopened and now being taken cared of. Kindly follow through with our support team and I will provide assistance with this.

 

[PlayerAuctions]

Hello guys, sorry for the double post. I meant to do it so the message stands out much better.

PlayerAuctions support for Sythe will be offline this Thursday and Friday, and since we are also not here during Saturdays and Sundays, the soonest we'll be back is on Monday. I'm sorry for the inconvenience with this.

For now, kindly send all your concerns to [email protected], and include the following info:

1. Your username
2. Your order ID
3. Nature of your concern

If it's a game account reclamation case (ie, your account becomes inaccessible or locked out), please file a dispute by following the instructions below:

1. Log-in to your account.
2. Go to your account dashboard.
3. Click My Orders.
4. Find the order ID.
5. Open and click Report Dispute.
6. Fill out the necessary information.

Or you may also email the address above if you're having difficulties going through the dispute process above (filing the dispute through the instructions above is still the best way).

Hope you guys have a good week! See you guys!

 

[Majora]

Hey Richard,

Can this sort of thing be contested?

https://i.gyazo.com/5925fe6459773e54cd856b83c6f2802e.png

First negative review in over 1300 orders and I don't think it was intentional :O

 

[PlayerAuctions]

Hey Richard,

Can this sort of thing be contested?

https://i.gyazo.com/5925fe6459773e54cd856b83c6f2802e.png

First negative review in over 1300 orders and I don't think it was intentional :O

Hey there, Majora. Yup, you can, specially if there's an obvious reason the review is totally undeserved. Please contact [email protected]. Kindly include your PA username, the order ID for the review, an unedited screenshot of the review showing the full content and the writer of the review, and finally the reason why you think it's undeserved or unfair. Our team on that account will check and take it out if it's within good reason. Hope that helps!

 

[BloodInTheSand]

Hey again guys.
Any chance you could shed some light on why dispute 46401 was declined?
I really can't think of any other evidence I could have provided to make this process simpler.
The seller offered no help other than what I had already told him didn't work- so he didn't provide me the correct information... how can I be at fault for that?
I know I'm not particularly active on your service but by my estimate I've spent well over a thousand USD through PA and I'm at a loss as to what to do. If I'm not protected by your insurance then why should I use your site at all?

 

[PlayerAuctions]

Hey again guys.
Any chance you could shed some light on why dispute 46401 was declined?
I really can't think of any other evidence I could have provided to make this process simpler.
The seller offered no help other than what I had already told him didn't work- so he didn't provide me the correct information... how can I be at fault for that?
I know I'm not particularly active on your service but by my estimate I've spent well over a thousand USD through PA and I'm at a loss as to what to do. If I'm not protected by your insurance then why should I use your site at all?

Hello again, Blood. Is this for order 3816063? I searched our old conversations and this order was already refunded to you, so this might be for another order. Due to our security process, I have no access to disputes so I would need an order ID. For now, could you PM me the order ID?

 

[bluntology]

Hello, i am trying to file a dispute for this order as the account has been recovered. i had purchased insurance for the account and the original owner/seller has recovered this account so i believe i am entitled to a refund for this account. i have provided plenty of prove for him to look at, as i had caught him trying to take the money and the account. He is not willing to listen to my logic and refuses to order a refund so i had to take it to someone else, unfortunately.

1. Player auctions name : Bluntology
2. order id: #4248821
   Selling max main with 125 combat 1888ttl level 230qp 3 ... + '$240.00 Insurance Coverage for 1 year'
   
   
3. dispute number:
   Dispute 　#46745

I really wish this man would have so sort of mark on his account letting people know how dangerous he is. Have pictures / vids for evidence on how i don't have access to this account anymore. please help me. Thank you!

 

[bluntology]

Hello, again,
I felt as if i had to post for a second time on this thread for my dispute. Same playeraustions info:

1. Player auctions name : Bluntology
2. order id: #4248821
   Selling max main with 125 combat 1888ttl level 230qp 3 ... + '$240.00 Insurance Coverage for 1 year'
   
3. dispute number:
   Dispute 　#46745

Unfortunately i have lost the dispute in my case but i no longer have the account in my control as the owner has now recovered the account from me now that i dont have insurance anymore, IS THERE ANYTHING I CAN DO? i don't have the account and i have spent the $240. What a shame, But, its not to late to fix this mistake. i understand his evidence was proof enough that he had changed the email address to the one i told him too but this doesn't change the fact that i don't have access to the account. He has clearly recovered the account after the dispute going in his favor and i can help but think i can still convince you of something fishy happening here and to take another look into this dispute as it is, respectfully, the wrong decision.

I went through and tried to do an account recovery on the information i knew about the account and i got it to send an email to change the password to its registered account to see if it was still mine, i was dumbfounded when i found out i was too late.

The email its currently registered too: Screenshot - 183495b75156635932f98dd695c8bddc - Gyazo

Dispute outcome: Screenshot - f35fe88946b9fad88a277f3165ce2c83 - Gyazo

This is his proof of changing email: Screenshot - 9a6c49cd1cec2857ddad479fccbeb444 - Gyazo / Screenshot - 8299a26a2c6d35cac4cefbee728c0254 - Gyazo

Now naturally, you can obviously see that the email registered to this account is clearly not the same one that he had provided as his most valuable form of evidence.

Take a look at this: Screenshot - 55f62f34c8d4f85005e3e93021eb1f9a - Gyazo

On the bottom you can see that the order no longer has any protection left on it leaving it wide open for this guy to recover the account and take the money, a win win for him. This kind of behavior makes me sick that he can get away with this. (I don't understand how this can happen with insurance in the first place i thought it was put in place to help protect everyone in case something like this would happen). This leaves me with so many questions.

Again, Please take another look into this dispute as it is clearly wrong sided. This is the only thing i can do now and hope someone is willing to work with me. Please do the right thing. Thank you for your time.

*used paint to protect my email address from being leaked but u can clearly see its same in all evidence i have provided

 

[PlayerAuctions]

Hello @bluntology.

Thank you for the fully explaining your situation and for providing all the screenshots you gave our team. I consulted them about this case and the exact reason why your claim was not accepted is because password recovery screenshots are not treated as substantial proof. What we require is a correspondence from Jagex telling you the account was reclaimed by the original owner, and in the screenshot it should include the username/email address of the account, as well as the official email address of Jagex and the mail date/time stamps.

The reason we can't accept screenshots of those nature is because it doesn't incriminate the seller as the one responsible for the loss of the account. In many cases, buyers often attempt faking the loss of the account, by way of buyer's remorse or regret with buying the account, and blaming the sellers for delivering an incomplete or erroneous game account. And it is for this reason that our team is very picky with evidences.

I am sorry but as per discussion with the team, the case is already closed. If you are able to secure the evidence I've explained above, you are free to send it back to the team so they can check on the case again. If it's still within the insurance period, our team can still contact the seller for you and maybe hold his pending payments, but this is dependent on various factors and situations. Until then, I'm very sorry that I won't be able to do anything for you with this, bluntology.