@Berco:
Hello again, sorry for replying just now. I was able to check the same message in your screenshot but unfortunately, with this I can't discern if he gave you a different one. For security reasons, we cannot access the details of the game account email being sent to you by PlayerAuctions. I'm sorry about this. For reference (mostly mine), the order ID with this is 3475643. What I did is resend the game account info to your mail so you can personally check if there's anything different. Sorry I'm not able to provide assistance beyond this.
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@ABM:
Hi there ABM. I checked on all orders:
4145035
4144349
4144456
4144456
As per checking, all of them were cancelled from the end of the buyer since all reached the 1st notice for delivery guarantee expiration. This means the buyers received no response for their orders, so all orders received fees for your end. I'm sorry but this is irreversible, even the negative feedback anyone may have written for you. The only time we can take out the negative review is if there were no delivery guarantee expiry, and if you were able to confirm delivering on all.
Let me know if you have further concerns or questions about this, ABM.
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@Zack Norman:
Glad to hear it's sorted out.
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@merryprankstas:
Hey there, Merry. Please contact the game publisher and ask them about the status of your account. Do not mention that you bought it. In the same mail that they mention the username/email of the account, they need to state that the game account was reclaimed by the original owner, then send that to us while the dispute window is still open. I'm very sorry but even with insurance, buyers are still required to send in proof of a reclamation as explained in our disclaimer here:
https://i.imgur.com/xuvAhYo.png
Let me know how it goes, or if you have other concerns.