To everyone waiting on disbursements: It was super late, but everything has been rolled out yesterday. Once again, I am deeply sorry for the long and troubling wait you had to go through, and apologies as well for the lack of replies. I had to complete several things involved with this internally and couldn't check back here when everything was done.
In case there are still some order IDs that were neglected, please PM me (along with your username and the order IDs affected) so I can take care of it.
On a sidenote: I feel genuinely happy to read your post updates here as well as PMs that disbursements are now received. Rest assured that my efforts do not stop here and I'll continue internal communications and operations from my end to keep tabs and work on anything that needs our attention
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@RuneMetrix:
Thank you for your kind words as always. I'm really grateful that you're going the extra length to make this extremely easy for me to handle and process.
I'm sorry I wasn't able to get a concrete answer about why the disbursements we're late; Our finance team is on a different location/office, and at this moment, on a very personal level, your guess is as good as mine at this point. If they ever get around to informing me about this, I'll be sure to post here or let you know but right now, it seems everyone's focus is attending to messages and complaints. We're making good progress on replies made here, on social media, as well as other smaller forums and our email front — but there's still a lot.
And a public post for this is fine, let me address the two:
1.) There is actually no gauge for this internally, but to properly set your expectations and everyone else's, it might go on for the rest of December. That said, I still haven't gotten a proper answer to this from my colleagues so forgive me, I'll have to get back to you on this for a much clearer answer. Personally though? I think things are picking up because we didn't miss any disbursements this time, as far as I know.
2.) This one, I can answer you with clear conviction. I think I owe you transparency and peace of mind on this, and I wholeheartedly say that if I have no absolute answer to this, I would outright deny you or ask to get back to you at a later time, like above. The short answer is:
No. PlayerAuctions is NOT going out of business. We have hiccups like these from time to time, like the one in December 2016 where we had massive problems with accounts (the issue was accounts created before that had no phone security since that feature was introduced AFTER that date), and we had to ask users to create new accounts, complicating issues such as abandoning feedback ratings, etc. but later one, we found fixes and were able to introduce the feature to old accounts. That is just an example, and the big point here is that the disbursement delay is just one of these hiccups; we'll bounce back from this. We have improvements lined up for the site and new games being considered to be added. We plan to stay in the game for long.
The reason for this is because our middleman/escrow service is easily sustainable. User turnarounds are few and far between, because as attested by users like you, veteran users stay for very long and the disbursements they put in fund the cycle at PlayerAuctions. Even for users with quick turnarounds, such as sellers who sell for one time only (people who are not into trading and rather those who sell one account in their lifetime), new users easily find their way into PlayerAuction, easily replacing the numbers. An added layer to this is that these kinds of users represent a very small percentage; the larger base is still reflected by regular buyers and users, and from here it would be easy to see the cycle is constantly funded. It's just that, with what happened, timing on the funding is disrupted by factors causing massive delays, but they all even out eventually with no losses.
And yes, while I'm here, I can assure you that the moment were informed that PlayerAuctions is planning to shut its doors, Sythe will be one of the first online spaces to know. We owe the place that much, including you guys. But we're still VERY FAR from that.
Lastly, about the disbursement time and schedule: for the most part you are right, it will all be paid in time and by schedule, but I also have some pull in making requests when it comes to dispute considerations (very limited) and prioritization of disbursements. I can't provide back end stats or anything, but people I respond to especially here are given prioritization, not by a long mile but at the very least there is some difference. I'm not stating this to gain any favors or anything; It would actually make my job super easier to neglect disbursement requests and state that everything is systematically completed but yeah, I can still make a few adjustments for you guys here and there. And I never get tired of doing so — absolutely no BS there!
Hope this addresses the questions for now. Feel free to ask anything else after this. If there's any part that's vague or needs further explanation, just let me know guys. I'll get to replying back to PMs in a short while.
