PlayerAuctions Issues Resolution Thread

[Virtuexx]

playerauctions please tell me the process you go through to check if the seller has reclaimed, ive made multiple points with screenshot proof and yet i was still denied a refund, i will post everyday until i get the refund i deserve

 

[bloopki]

Hey did you get my last msg?

 

[PlayerAuctions]

@RuneMetrix:
Hi there Rune. Sorry to hear about this, but this is definitely understandable. Please contact [email protected] about this; they have direct access to your records and payment reserves so they can directly take care of it. Please provide your Payoneer account to them as well. I'm positive that if it can't be done via PayPal, which may most likely be the case, your refund reserves will be sent to your Payoneer.

@Virtuexx:
I know you have issues with this but spamming Sythe forums is only going to put you at odds with the community and possible the admins; please don't do that, this isn't our domain. You have already contacted me via PM and that's where I'll send my response.

@bloopki:
Hey sorry, yes I did. I already sent a reply.

 

[Virtuexx]

player auctions is a scam i will not stop, the community needs to know to NEVER BUY AN ACCOUNT FROM PLAYER AUCTIONS EVER THEIR INSURANCE IS COMPREHENSIVE BULLSHIT. THEY WILL NEVER PAY YOU OUT, BECAUSE YOULL NEVER HAVE "CONCLUSIVE EVIDENCE THE SELLER HAS RECLAIMED THE ACCOUNT" ITS NOT POSSIBLE, THEY MAKE MONEY OFF THEIR COMMISSION, OFFER YOU BS INSURANCE, AND NEVER PAY ON IT. WHILE OTHER SERVICES MAY BE VALID, THE ACCOUNT SALES IS GARBAGE, AND SHOULD BE REMOVED. YOU PROTECT YOUR POCKETS NOT PLAYERS

 

[Virtuexx]

Could you please list a comprehensive list of the exact evidence i need to have to prove a seller has reclaimed, because apparently 10 screenshots and ZERO answer from the seller is not enough indication. so please, since you say i must not have read the fine print, saying you need enough proof, please LIST THE EXACT STEPS I NEED TO TAKE TO GET MY MONEY BACK

 

[Neopanama]

Could you please list a comprehensive list of the exact evidence i need to have to prove a seller has reclaimed, because apparently 10 screenshots and ZERO answer from the seller is not enough indication. so please, since you say i must not have read the fine print, saying you need enough proof, please LIST THE EXACT STEPS I NEED TO TAKE TO GET MY MONEY BACK

You can't. That's the worst part. What you can do is get the account that you bought banned. I'm sorry for your loss. When you buy accounts, you really need a good seller.

 

[Zirak]

@PlayerAuctions

Hi PlayerAuctions,

I’ve had an account stolen from me (customer purchased the account, took full ownership and changed emails, and then got refunded). Despite all of the evidence I provided, the order was given in the buyers favour and he was refunded. I’ve tried to get resolution on this through the ticketing system, and one of the staff members (Zack), has even acknowledged that the customer has indeed received full ownership of the account. As it was PlayerAuctions mediation team that made an error in judgement, I am expecting to be compensated for the order amount from PlayerAuctions to make this right. What point is there for me to use PlayerAuctions, if there’s no security from them to protect sellers at scamming customers like these? Why do you take a huge cut from our orders only for it to be stolen back from the customers? Please see my ticket responses from below, as you can see it’s leading nowhere and I would closure on this by PlayerAuctions making this right. If nothing is done, I will start looking for other sites to sell my accounts on while I develop my own to use Skrill and Bitcoin as payment options.

—-


From: "Reiner (PlayerAuctions)" <[email protected]>
Date: September 28, 2019 at 1:18:23 AM EDT
To: Zirak
Subject: [PlayerAuctions] Re: Order ID# 5090161
Reply-To: PlayerAuctions <[email protected]>

##- Please type your reply above this line -##
Hello!

We've got news for you: Your ticket (281597) has been updated! Please see below.

Thanks,

PlayerAuctions Support



Reiner (PlayerAuctions)

Sep 28, 13:18 CST

Hello,

Upon checking, this order is already closed in favor of your Buyer since you have failed to assist him to get full access on the game account. Our Mediation Team closed this order and it cannot be re-opened again.

Regards,
Reiner




Zirak

Sep 28, 13:10 CST

Hello Reiner,

I still require assistance on this case. Please review my responses on this ticket as my issue was not resolved.

Regards,
Zirak



Reiner (PlayerAuctions)

Sep 28, 12:53 CST

Hello ,

I apologize for a delay in our response times, as we have had some technical issues with our system due to recent changes, as well as a significant increase in ticket volume.

I apologize for any inconvenience this may have caused, but rest assured we will do our best to resolve your issue as soon as possible.

Please confirm whether you still require assistance on this case, or whether it has already been addressed elsewhere, and we will act on the ticket accordingly.

Thank you,

Reiner




Zirak

Sep 7, 15:11 CST

Hi Ron,

Please read all the responses on the ticket before saying something completely irrelevant to this case. PlayerAuctions needs to fund me for this order.

Regards,
Zirak



Ron (PlayerAuctions)

Sep 7, 13:15 CST

Hi Zirak,

Thank you for reaching out to PlayerAuctions!

We understand that you would like to file a dispute on your order 5090161. Please know that as we would like to be of further assistance, only one dispute case may be filed under one order ID. We like to make sure that our members have resolved the issue during the first case.

We advise you to communicate with the Seller/Buyer and try to resolve your concern through on-site messaging.

Sincerely

Ron





Zirak

Aug 30, 00:26 CST

Hello,

My issue was not resolved, I do not understand why this ticket was closed.

I requested this to be escalated to a manager.

Regards,
Zirak



Ron (PlayerAuctions)

Aug 28, 14:19 CST

Hello Zirak,

We appreciate all feedback sent to PlayerAuctions may that be positive or negative. You may rest assured that we keep in mind and will use the information to continually improve our services for you better future experience.

Regards,

Ron





Zirak

Aug 28, 13:44 CST

Please see quote below:

Zack

20 days ago

Hi Zirak,

We understand where are you coming from on the issue. However, we could find sufficient evidence from your end to prove that it is buyer who is taking control over your sold account. For now, it would be our advice to recover you account through game publisher asap. You are also encouraged to gather conclusive evidence from game publisher from your next order.

Hope for your patience and understanding. Wish you good to go.

Regards,
Zack
------------------------------------------------

You are now saying that there is no "evidence" because you are not trying to disburse me my money for this order. This is completely unacceptable, I URGE YOU TO ESCALATE THIS TO A MANAGER PLEASE.

Regards,
Zirak



Ron (PlayerAuctions)

Aug 28, 13:43 CST

Hello Zirak,

Based on the evidence provided during our investigation, we are unable to determine that the buyer is at fault in this case. Unfortunately, we must inform you that PlayerAuctions’ policy towards trades and insurance precludes us from continuing with this investigation.

Without conclusive proof, we cannot hold the buyer liable. This case is now closed.

We appreciate your patience and cooperation during our investigation.

Regards,

Ron







Zirak

Aug 25, 13:38 CST

Hello Reiner,

I am asking for the funds to be given to me for this account sale. Please see Zack's response 17 days ago:
"We understand where are you coming from on the issue. However, we could find sufficient evidence from your end to prove that it is buyer who is taking control over your sold account."

As it has been confirmed by your team, the buyer clearly has access to the account with full control. The PlayerAuctions case handling system was not carefully deliberated, and the decision was invalidated, as confirmed with the mounting evidence provided within the dispute ticket, and this support ticket.

I understand you have wrongfully refunded the buyer, however, the account sale funds should still be given to me at PlayerAuctions expense due to the incorrect judgement made on this dispute.

Please escalate this ticket to a manager that can help assist me with making this right. This is no way to treat a veteran seller who has been selling thousands of accounts over a course of 2+ years.

Regards,
Zirak



Reiner (PlayerAuctions)

Aug 25, 13:28 CST

Hello Zirak,

I have just taken a look at your dispute case, and see that it has already been settled by our case handling system. As your case has already been carefully deliberated, the decision in this matter is final. I'm sorry to say that I cannot reopen this case for you.

We appreciate your patience and understanding.

Sincerely,

Reiner






Zirak

Aug 24, 18:10 CST

Hello Reiner,

My issue has not been resolved, I am looking to be provided the funds of this order as it was successfully delivered, as it was confirmed from your support staff and the mounting evidence I have provided to date. I have mentioned this twice in my previous two responses!

Regards,
Zirak



Reiner (PlayerAuctions)

Aug 24, 14:39 CST

Hello ,

I apologize for a delay in our response times, as we have had some technical issues with our system due to recent changes, as well as a significant increase in ticket volume.

I apologize for any inconvenience this may have caused, but rest assured we will do our best to resolve your issue as soon as possible.

Please confirm whether you still require assistance on this case, or whether it has already been addressed elsewhere, and we will act on the ticket accordingly.

Thank you,

Reiner





Zirak

Aug 16, 12:24 CST

Hello Ron,

Zack has already confirmed on this ticket that the evidence indicates the buyer has taken control of the account. Why are you going back on these words? Is it because you already refunded the buyer despite the buyer clearly attempting to scam me? This lapse of judgement was on PlayerAuctions end, your error in arbitrating this trade resulted in you incorrectly refunding the buyer when they had already taken ownership of this account.

This is completely unacceptable. Please escalate this ticket to a manager, I should be paid for this account! This is your mistake, PlayerAuctions should compensate me for the $50 even if the dispute was refunded back to the buyer.

Regards,
Zirak



Ron (PlayerAuctions)

Aug 16, 11:35 CST

Hello Zirak,

Based on the evidence provided during our investigation, we are unable to determine that the buyer is at fault in this case. Unfortunately, we must inform you that PlayerAuctions’ policy towards trades and insurance precludes us from continuing with this investigation.

Without conclusive proof, we cannot hold the buyer liable. This case is now closed.

We appreciate your patience and cooperation during our investigation.

Regards,

Ron







Zirak

Aug 13, 21:53 CST

Hello Zack,

Please advise, awaiting for an update. I've been out $50 for over 3 weeks since the account was sold.

Regards,
Zirak



Zirak

Aug 9, 07:57 CST

Hi Zack,

I have already tried, and they would not recover the account since RyzzeD had already made purchases on the account (July 24th, 2019, one day after the account was delivered). The game publisher asked for proof of payment, which I cannot provide due to this reason... How can I be compensated in this scenario? Please understand, I've been a seller for years on this website, and this is the first time I've had a customer scam me like this, I will lose my trust in this site if things cannot be made right.

Regards,
Zirak



Zack (PlayerAuctions)

Aug 8, 13:30 CST

Hi Zirak,

We understand where are you coming from on the issue. However, we could find sufficient evidence from your end to prove that it is buyer who is taking control over your sold account. For now, it would be our advice to recover you account through game publisher asap. You are also encouraged to gather conclusive evidence from game publisher from your next order.

Hope for your patience and understanding. Wish you good to go.

Regards,
Zack




Zirak

Aug 8, 08:09 CST

Hi Ron,

To clarify once again as per the initial ticket, I am the seller, the buyer filed a dispute against me. I have provided additional evidence in this ticket indicating that the buyer purchased my account and in bad faith changed the account details and is claiming that the password was incorrect, when in fact it was correct.

I have also attached email evidence from COM2US (publishers of Summoner Wars) indicating that there were in-app purchases made AFTER the account was delivered (July 24th), and the payment email address starting with ryzz...

I urge you review the new evidence provided through this ticket, and kindly provide funds for the account sold in this dispute opened by the buyer.

I may be forced to stop all sales on this website and find another website that can broker accounts for me if I know that even with evidence, buyer's can get away with scamming the seller by using the ruse of "Oh the password is incorrect, I can't log in", when evidently the buyer had changed the account password and email. Especially considering in this case the buyer had ample time (over 2 days) before the dispute was opened from the time of when the account was successfully delivered.

Kind Regards,
Zirak

Attachment(s)
gmailevidence.gif



Ron (PlayerAuctions)

Aug 8, 07:58 CST

Hi Zirak,

Thank you for reaching out to PlayerAuctions!

We understand that you would like to file a dispute on your order 5090161. Please know that as we would like to be of further assistance, only one dispute case may be filed under one order ID. We like to make sure that our members have resolved the issue during the first case.

We advise you to communicate with the Seller/Buyer and try to resolve your concern through on-site messaging.

Sincerely

Ron





Zirak

Aug 8, 07:47 CST

Hi,

Please see attached for video evidence, this is additional evidence that was not originally included in the dispute, as it would not allow me to attach video files.

Kind Regards,
Zirak

Attachment(s)
after.MOV



Ron (PlayerAuctions)

Aug 8, 07:46 CST

Hello Zirak,

Based on the evidence provided during our investigation, we are unable to determine that the buyer is at fault in this case. Unfortunately, we must inform you that PlayerAuctions’ policy towards trades and insurance precludes us from continuing with this investigation.

Without conclusive proof, we cannot hold the buyer liable. This case is now closed.

We appreciate your patience and cooperation during our investigation.

Regards,

Ron







Zirak

Aug 8, 07:36 CST

Hello,

I am a seller that sold a Summoner Wars account to a buyer named RyzzeD on July 23rd, 2019 (Order ID# 5090161). Two days later (July 25th, 2019) the seller opened a ticket saying the credentials were incorrect.

I provided evidence in the ticket indicating that the buyer had successfully logged into the account and had changed passwords on the account. However on July 30th, 2019, PlayerAuctions ruled in the favour of the buyer.

I request you to please re-evaluate the evidence... I am out of the account and the funds, I've always been a loyal seller (never sold my accounts on any other site but PlayerAuctions).

If I know a customer can get away with a scam like this, I start to lose trust in this website for sellers, as this will become a trend with other buyers... what security do we have as sellers?

This email is a service from PlayerAuctions. Delivered by Zendesk
[7O2E3Z-Q558]

 

[PlayerAuctions]

@Zirak
I'm very sorry but after a thorough consultation with our support team, I'm afraid we can no longer reopen this. The reason Zack closed this in favor of your buyer is because he was able to report that he received no assistance in securing the account for his/her ownership. I already communicated your sentiments to them but they're the ones making the final decision for these cases.

 

[KenMA]

hello sent you a pm @PlayerAuctions

 

[Zirak]

@Zirak
I'm very sorry but after a thorough consultation with our support team, I'm afraid we can no longer reopen this. The reason Zack closed this in favor of your buyer is because he was able to report that he received no assistance in securing the account for his/her ownership. I already communicated your sentiments to them but they're the ones making the final decision for these cases.

This is extremely unethical. If anyone can do something like this against a seller, what would keep sellers like me with using your website? It would ultimately hurt PlayerAuctions profits, as less sellers would be reliant on using your website to sell their accounts.

New way of scammers to keep their money and accounts (In the buyer's perspective):
1. Buy a Summoner Wars account from PlayerAuctions that hasn't been registered to an email (meaning it is an unverified account, and can easily be verified by the buyer with their own email and claim 100% ownership)
2. Receive Email from PlayerAuctions with the account details
3. Open a dispute couple days later claiming I didn't receive my account details after already changing the password and email, and even making a purchase on the account
4. Seller provides all the evidence possible clearly pointing out that the I as a buyer have claimed ownership and the I am now denying it as I'd want to keep the account and get their money back.
5. Despite the vast amount of evidence, I (as a buyer) win the dispute, get my money back AND keep the account, while the seller is stuck with nothing.

The seller in this situation has no way of recovering the account as COM2US looks at the last purchase made on the account, and the buyer who purchased my account, made an in-app purchase, therefore COM2US's generic response was "I'm sorry we were unable to validate you owned this account as you could not provide that you made the last purchase."

Are you not a business that would value seller retention in situation like these? You would rather lose thousands of dollars that could potentially be made from me from my account sales for a $50 account that was scammed for me with no compensation to the seller? I've already sold well over 5000 accounts on your website, with prices of each account ranging from $5 to $90! With hundreds being sold each week!

 

[Renner97]

Imgur

My account has been suspended for this link. Imgur This is statistics for DotA 2.

They say that I shared contact information, but I never shared contact information.

Now I don’t know whether they will unlock my account or not.

 

[PlayerAuctions]

Imgur

My account has been suspended for this link. Imgur This is statistics for DotA 2.

They say that I shared contact information, but I never shared contact information.

Now I don’t know whether they will unlock my account or not.

Can you please tell me what your username is at PA? I'm afraid I can't tell nor have a way of knowing from the screenshot you gave. Please PM it to me here.

 

[Makongas13]

Hello, my money for my order supposed to come by today, but still there are no money, at my skrill account.

Are you having diffuculties with payouts ?

 

[Brinnger]

CAUTION SELLERS! I had sold two accounts, once it was time to pay out the highest sum Playerauctions suspended my account without reinstation and terminated the payout without me having any disputes!
I will post the same review on sythe too. Once I will be paid I will withdraw the bad review!
ORDER ID WAS:5316996

 

[PlayerAuctions]

CAUTION SELLERS! I had sold two accounts, once it was time to pay out the highest sum Playerauctions suspended my account without reinstation and terminated the payout without me having any disputes!
I will post the same review on sythe too. Once I will be paid I will withdraw the bad review!
ORDER ID WAS:5316996

Hello Brinnger (also your PlayerAuctions username). You were suspended on the site because you were caught reclaiming already sold OSRS accounts. This is a grave offense and suspensions are permanent. You also have 5 linked duplicate accounts on your main account — these accounts have different offenses and were created at different intervals. You were trying to not get caught.

You are writing bad feedback for not getting money, but you were blatantly causing a lot of inconvenience for your buyers. If you're intent on writing feedback like this, then I will keep posting the same information about your offenses on the site.

You will not be paid and your account will remain suspended as per policy.

 

[PlayerAuctions]

Hello, my money for my order supposed to come by today, but still there are no money, at my skrill account.

Are you having diffuculties with payouts ?

Sorry for the late reply, Makongas. Are you still having problems with late disbursements? Very sorry about it. Our finance team had a series of technical difficulties for the past 3 weeks, but I've been following up orders to them. The orders are most likely paid, but if there's still any left, please PM me the order IDs and I will ask for them to be processed.

 

[Amberfield]

@PlayerAuctions Hello. Not sure where to go from here, I sent a ticket in a couple days ago, still no answer. So my problem is that I was charged x3 times when I only intended to purchase once. Me and the seller did one transaction, and it went well. But the problem is that I have 2 "pending payment" stuck, and money from my bank account is missing.

This is the messege I've gotten everytime I try to cancel the payment.
"Failure to cancel, please confirm whether it has been repeated operations or to refresh the page(Reason:NotAllowCancel)"

Hope I can get some help, I could really use that money, and hopefully avoid it being voided. (And sry if this is the wrong place to ask, just anxious)

- Thank you

 

[PlayerAuctions]

@PlayerAuctions Hello. Not sure where to go from here, I sent a ticket in a couple days ago, still no answer. So my problem is that I was charged x3 times when I only intended to purchase once. Me and the seller did one transaction, and it went well. But the problem is that I have 2 "pending payment" stuck, and money from my bank account is missing.

This is the messege I've gotten everytime I try to cancel the payment.
"Failure to cancel, please confirm whether it has been repeated operations or to refresh the page(Reason:NotAllowCancel)"

Hope I can get some help, I could really use that money, and hopefully avoid it being voided. (And sry if this is the wrong place to ask, just anxious)

- Thank you

That is perfectly alright, you're in the right place, Amberfield. We'll definitely refund you the excess charges if those were absorbed by our system. Could you please send me a PM and include the order ID where you were charged thrice? I'll have our finance team look at it and process any required refunds for it. Sorry for the hassle and concern this has caused you.

 

[WernerBurningCN]

Hello
I was searching all google for help and i saw this website
I read that are really really helpful and i hope you can help me with my problem

I bought an account then i changed my mind i opened a dispute the seller got his account back but i did not get my money because it is stuck on Queued for immediate processing
This is the id (5360908)
If you please help me with this situation i will be very happy.

 

[WernerBurningCN]

The purchase was me through google pay