PlayerAuctions Issues Resolution Thread

[Fortnite Haven]

@johncx:
Hey, sorry for the continued wait. I will ask the staff handling your case and request for a resolution on this.

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@OSRSAccountsM:
Hi there. I checked with the staff and the suspension has already lapsed (please be careful next time not to share any personal contact info). They are now contacting the buyer to confirm that he/she has received the correct account details, and once it's confirmed, your disbursement will be processed.

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@Lunarismack:
Hello again, Lunar. I can't find your details (username or any order ID attached to it) from our old convos. Could you please PM me your username so I can check? Error 404s are usually caused by suspended accounts, but I will check if that is indeed the case.

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@Fortnite Haven:
Hello there. Please give me a moment to check your PM and your case; I will write back through PM about this.

Thank you for your swift response.

 

[johncx]

@johncx:
Hey, sorry for the continued wait. I will ask the staff handling your case and request for a resolution on this.

Thank you, I received a response from support.

It seems pretty clear to me that despite PlayerAuctions claiming "we will be taking necessary sanctions against the seller's account.", ultimately no action will be taken considering the seller is haidi1408, the biggest seller on PlayerAuctions.

haidi1408's Feedback Profile | PlayerAuctions

On the most recent page of his feedback, there are 3 negative reviews claiming botted accounts. Same situation I am in.

Hey sorry I realized I did not reply back to your previous inquiry about this.

I consulted our team and if it can be proven that the botting was done by the seller, even without insurance, we can arrange for a refund or a store credit coupon but this will have to be looked into by our upper management for approval and review. I made an earlier blanket statement that since there was no insurance, we can't promise anything but I was on the idea that the case you forwarded was because the account was reclaimed.

I would like to know if I am eligible for this. I do not think it is fair for unsuspecting buyers to be penalized in this situation. The seller knowingly sold me an account leveled through botting and has made zero attempts to resolve my complaint.

If I'm being told that I need insurance to cover the losses from the biggest seller on PlayerAuctions (with nearly 300k reviews), that is a pretty poor reflection of the website as a whole.

 

[PlayerAuctions]

Thank you, I received a response from support.

It seems pretty clear to me that despite PlayerAuctions claiming "we will be taking necessary sanctions against the seller's account.", ultimately no action will be taken considering the seller is haidi1408, the biggest seller on PlayerAuctions.

On the most recent page of his feedback, there are 3 negative reviews claiming botted accounts. Same situation I am in.

I am not able to check the logs and process for this, but I will talk to the support team and ask them to follow through with what was said with regards to the seller.

I would like to know if I am eligible for this. I do not think it is fair for unsuspecting buyers to be penalized in this situation. The seller knowingly sold me an account leveled through botting and has made zero attempts to resolve my complaint.

If I'm being told that I need insurance to cover the losses from the biggest seller on PlayerAuctions (with nearly 300k reviews), that is a pretty poor reflection of the website as a whole.

I have brought this up and it's not necessarily the insurance, but rather, the evidence sent was not conclusive enough. Even during my initial inquiry, I was already told that the evidence was not enough --- they never even mentioned anything about the order lacking insurance. If it was a reclamation case, the lack of insurance would have been the reason. However, as this is a botting case, it was treated differently --- as we have discussed in one of the earlier posts.

The team also informed me that the botting ban happened after the account sale. If this was something triggered or caused by the seller, it would have happened before the sale, and the account was already up on offer for several days. This would mean the botting was not caused by the seller.

I'm aware that this is the second time a case has turned unfavorably for you. I'm very sorry, I really tried to appeal for your behalf and I have communicated everything that I can with the team, but as per their decision the seller cannot be held liable or put at at fault given their findings after the case.

If there's anything else I can help you with on this case or other matters, please send me a PM anytime. Really sorry for all the wait and trouble, John.

 

[Fortnite Haven]

@PlayerAuctions I have sent you another DM

 

[johncx]

I am not able to check the logs and process for this, but I will talk to the support team and ask them to follow through with what was said with regards to the seller.


I have brought this up and it's not necessarily the insurance, but rather, the evidence sent was not conclusive enough. Even during my initial inquiry, I was already told that the evidence was not enough --- they never even mentioned anything about the order lacking insurance. If it was a reclamation case, the lack of insurance would have been the reason. However, as this is a botting case, it was treated differently --- as we have discussed in one of the earlier posts.

The team also informed me that the botting ban happened after the account sale. If this was something triggered or caused by the seller, it would have happened before the sale, and the account was already up on offer for several days. This would mean the botting was not caused by the seller.

I'm aware that this is the second time a case has turned unfavorably for you. I'm very sorry, I really tried to appeal for your behalf and I have communicated everything that I can with the team, but as per their decision the seller cannot be held liable or put at at fault given their findings after the case.

If there's anything else I can help you with on this case or other matters, please send me a PM anytime. Really sorry for all the wait and trouble,

I realize it's unlikely i will be refunded so I will save us both time. Fyi for future reference, botting bans do happen after sales and are typically in banning "busts" where a large number of accounts are banned at one time. Something to keep in mind for future disputes as i feel there will be many more with the seller heidi1408.

Thank you for your help and time.

 

[HQLFR]

@PlayerAuctions Hello,need your help.Tell me please who banned my account(3 years old/5200 positive feedback/1 negative).This situation crazy.Let`s go step by step.

1.PA member sent me message.
Screenshot - f6406f0bca91c5ec855b2139f42d192b - Gyazo
Dmiger said:
Hello. My name is Dmiger. I play the game Warframe. I have a master rank of 24, there is a great experience of the game, a collection of frames with builds of mods, a collection of weapons. I am well versed in the game, I can play solo, I can earn platinum. I am decent, responsible, I think that services should be provided with high quality, so that the buyer would be satisfied. I am interested in working with you to sell services related to the game Warframe (All services except platinum sales). In the game I can spend from 8-12 hours a day. Thank you for your attention, sorry for wasting your time.

2.I answer,check mail logs please.
"Im not buyer,im seller,you not find suppliers on this site,bad place for this (all normal communication closed,like discord or skype,PA rule) you need go big games forums like Ownedcore or Epicnpc".
Its all,my conversation this member END.

3.Today weak up and see this mail.
Screenshot - a4eec8c6224ac9d4fc638c6c3c1ddeee - Gyazo
Hello Lifestyler,

Our Risk Management Team has detected that you have violated our policy against soliciting offsite trades. The content in violation of our policies can be found here:

Onsite Messages via Offer ID 143400512 "This site bad place,if you want find supplier check all big rmt game forums,like ownedcore or epicnpc."

While we encourage open communication among our members, we do not permit the posting of personal contact information (e.g. Skype, Discord, Steam, email, QQ, etc.) via onsite message or for-sale offers with the intention of discussing or moving a trade outside of PlayerAuctions.

As penalty for knowingly violating our policies, we have suspended your account.

If you wish to continue to trade on PlayerAuctions, reply to this email with an explanation of your actions, and an affirmation that you will not violate any of our policies again.

Sincerely,

Donna

PlayerAuctions Risk Management
http://www.playerauctions.com

4.And final,opening PA site and my account banned.
Screenshot - 3355a6a71b6bcb60d7c3dbcee397d904 - Gyazo

Tell me please,what rule did i break?I not sent my contact info,not trading this member outside.You think its serius buisness in 2019 year,internet have a lot good services for people communication,people can used Google search or other search system and finding any info,any contact.This member want working for me (supplier),you know how working normal sellers in your site?All currency or items we buying other people and go PA,create offers and selling.Not botting/not cheating/not scamming,full clear system buying-selling.Why your site not have discord server,where people can communication?Please fixed my account (un block),need work,i have perfect reputation,have a lot succeful trades (pay fee every time,its thousands dollars for you).Its personal hate from Donna or what is it?Why i need lose time this stupid situation.I not sent contact info or deal with this member outside.Why g2g site not banned members,a lot members post all personal info like skype or discord in the order details and all good,world not BOOM,reality still a life.

Please stop threatening to block my account forever, I have been trading on your site for 4 years already, I know all your rules regarding trading outside the site.Please make sure that I no longer have experience with Donna, I think that she does not have enough understanding how everything is arranged here.


Sorry for my not perfect english.
Wait your reply and Thank you.

 

[DeadDuality]

Can we a just agree @PlayerAuctions is a fairly large joke at this point. You appear to seldomly penalize sellers for fraudulant activities, and for some odd reason have a system setup where users who do deals receive positive feedback rather than neutral.

I mean hell, I spent $115 with a single user through transactions, then he goes and charges back on the game qnd getting my account suspended until I buy the equivalent amount of game currency, evidently due to not confirming delivery according to other people in his recent rep. But no, this is outside of your "jurisdiction". It's not like these sellers cause your site to lose more people because they get scammed.

 

[gravelordnito]

order ID 4621977

ive been waiting about two weeks for my dispute to my paypal of $150 and when the time came you sent me the money then quickly cancelled it minutes later. Now it says the disbursement time is "Now being processed" for a couple of days now.

 

[PlayerAuctions]

@Fortnite Haven:
Hello again, Haven. Thanks for the heads up, I will check on that very soon.

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@johncx:
Thank for your inputs about this. Once again, I sincerely apologize that I can no longer reopen your case.

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@HQLFR:
Hello there. From the information you've shown, it seems you were suspended because you were trying to take the transaction outside of PlayerAuctions. I understand that your sentiment is that there are many known platforms or services outside of PlayerAuctions, but while you're on our site, discussions about that are strictly prohibited and will lead to penalties and/or suspensions. If you thoroughly understand this and would no longer do it again, please reply back to the email and confirm it. In case it happens again, our team would have to suspend your account again and impose a fee that you will have to pay in order to have your account reinstated.

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@DeadDuality:
Hello there, in case you have a case with an order ID, feel free to PM it to me so I can assist you. Otherwise, I perfectly understand your need to rant or express.

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@gravelordnito:
Hello. I checked on your order and I can see from my end that the disbursement has no restrictions. However, the payment bounced back to us because your PayPal is not verified; Please contact PayPal from your end and ask them to verify your account with them. Once that's done, contact me here again by sending a PM and also send a message to [email protected] (using your email address registered on your PA account); This way, if I'm not here by then, our staff can take care of it for you. In the message, ask for the disbursement on order 4621977 so our staff will release it again for you.

 

[blackthantos]

I have an issue with playerauctions as well, specifically in regard to why my paypal is being flagged by their "at risk system" with no reason given, nor explanation. I will add my paypal is in excellent standing, and successfully makes purchases elsewhere, below is the "response" by Melissa "supervisor".

Hello!

We've got news for you: Your ticket (214029) has been updated! Please see below.

Thanks,

PlayerAuctions Support



Melissa (Supervisor) (PlayerAuctions)

Feb 26, 09:43 CST

Hello blackthantos,

Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being canceled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.

The payment has been released or voided at our end when the order was failed. In rare cases, it might take up to 5 business days to receive funds in your account, this is especially true if the payment was paid via credit card. Rest assured that your payment has been released and you will be refunded for the transaction.

For now, the solution we can provide to ensure that your order won’t be canceled is to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.

Thank you for your understanding and we hope this won’t stop you from using our site.

Should you have any other PlayerAuctions concern, please do not hesitate to reply to this email.

Regards,
Melissa








blackthantos

Feb 24, 23:27 CST

Why is paypal suddenly being declined by your billing system when there is plenty of funds in my bank account, and why am i being advised to use gocoin? this is not very customer friendly, explain please thank you



This is the laziest and pathetic excuse i have ever seen in regard to a customer service response. IF you all no longer accept paypal then come out and let your customers know its better to do this then blow smoke up their behinds and give crappy customer service.

 

[xmagicianx1]

@PlayerAuctions I have been trying to make purchases on my account with my credit card and the purchases will not go through. In the past I have bought over 1,000 dollars worth of purchases which all went through fine. I have not gotten any responses or replies on my tickets. My account name is 1xmagicianx1. Please look into this I really want to buy this item! (GoCoin is horrible and does not work)

 

[Ramza]

@PlayerAuctions

Hi playerauctions, I have an issue with disbursements on an account i just recently sold for $200.

I sold the account and gave all of the necessary information to the buyer so he could fully secure the account. The buyer then confirms full delivery of the account and confirms the transaction on site. 3 days later, I was expecting to receive my disbursement but the order seems to be stuck on "Queued for immediate processing." It has been like this for about 3 days now. I really need the funds and would hopefully like to be paid for the account i just sold.. Hope this gets resolved soon.

Order #: 4655611
Proof of transaction: PA Disbursement issue

 

[lamboes]

Hey, so i dont know if its a bug or what, but it says my account has been suspended when i try to access my onsite messages or anything, although my offers are still active, i also have 3 pending payments, are you guys gonna pay me or what?? Cause ive litteraly done nothing against the rules, i just sold 5 accounts.
Username : lamboes
Pending order id: 4667320, 4665355 and 4662739
Please let me know if i got suspended or its a bug, and tell me the reason.

 

[PlayerAuctions]

@blackthantos:
Hello. I understand that you may have been able to pay before already, and this is happening only now. The site has an anti-fraud measure that scans accounts for inconsistent and/or inaccurate information; when this happens, the account is flagged and payment will have to be declined.

I strongly advise you to check your account to make sure all info are accurate, and that it matches your payment account info (should be same name, age, address, number, etc). Make sure you're also using a long-standing and active email address. The site scanning is very aggressive and the objective is for accounts to have accurate information. When you've made sure all info are good to go, kindly try paying again.

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@xmagicianx1:
Hey there. I consulted our team and unfortunately, you can't make that order yet because there are some security risks on your account. The last payment was made last 2016, and our team spotted a few illegal logins with your account. To make it completely safe, we are preventing the use of your payment account. Kindly update your password and if possible, enable 2-factor authentication to fully secure your account. I'm very sorry but you're going to have to most likely skip on the offer for now.

I was able to see your ticket, and I will ask the finance team to have the funds refunded to you as soon as possible.

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@Ramza:
Hi there. I checked, and the reason why you're not getting paid for this yet is because your buyer filed a complaint that he cannot use the account on his PS4. You should have an email about this in the inbox of the email address associated with your PA account. If you don't have it, please get in touch with [email protected] so our staff can connect you with your buyer. Once the situation is resolved, your payment will be released back on queue.

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@lamboes:
Hello. I can confirm that you're currently suspended at the site. You also have a LOT of linked accounts that are already suspended. For security reasons, please email [email protected] to find out about your suspension. I do not have access to the logs for this.

 

[lamboes]

@lamboes:
Hello. I can confirm that you're currently suspended at the site. You also have a LOT of linked accounts that are already suspended. For security reasons, please email [email protected] to find out about your suspension. I do not have access to the logs for this.[/QUOTE]

I have 3 pending payments, can you please let me know if im getting paid or not??

 

[PlayerAuctions]

@lamboes:
Hello. I can confirm that you're currently suspended at the site. You also have a LOT of linked accounts that are already suspended. For security reasons, please email [email protected] to find out about your suspension. I do not have access to the logs for this.

I have 3 pending payments, can you please let me know if im getting paid or not??[/QUOTE]
I'm sorry but no, those payments will be held indefinitely, until your account is reinstated.

 

[Ramza]

@PlayerAuctions

yes, i have responded to the support email as well. I said that I have fully turned over the account to the buyer and have resolved the issues with him through onsite message. I have already sent them 2 replies to the email i received and opened a ticket regarding the order but also no reply. I will to you a picture of me and the buyers messages.

furthermore, the buyer already confirmed delivery himself and left positive feedback on the order. so im not sure why this isnt resolved as well

 

[xmagicianx1]

@PlayerAuctions Please read your private message.

 

[PlayerAuctions]

@Ramza:
Hello again. I checked on the logs; He confirmed receiving the order at PlayerAuctions last February 23, then it was on February 25 that he last emailed us complaining that the account is inaccessible on PS4. I understand that you may have sent evidence that shows you resolved the issue, but for situations like this, it has to be the buyer to be the one to confirm to us that the order has completed successfully. Our team has already contacted him but he hasn't sent a response since February 25; to speed this up, you can ask him to contact us on the same email thread to tell us that things are ok on his end for this order. Once we receive that, our team can close the order in your favor and your payment will be back on track.

I apologize for the hassle but I hope you understand that we're doing this as protection for him since he was able to file the dispute within the correct time frame.

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xmagicianx1:
Will do, thanks for the heads up.

 

[Ramza]

@PlayerAuctions

Alright noted on this. I will message the buyer as well. if he doesnt reply does that mean then that i wont get paid?