Hey there, @crazypipe. Thank you for saying that, I really appreciate it.
Ive been using pa since 2011, eventhough im paying 12-20% fee( u should reduce that for powerleveling, or lower the powerleveling slot deposit fee or remove it after 10 slots for sellers with revenue over x amount/month) i do most of my business with you guys. Its strange when i have to buy 50 slots for 3500$ to have 50 orders active and then have to refund it etc when i dontHey there, @crazypipe. Thank you for saying that, I really appreciate it.
It's true, we mediate on our cases based on facts and we never ever lean in favor of who brings us the money. It is our notion that if we do our job right and mediate as fairly as we can, then the business side of things will happen naturally. Our roster has seen a few changes over the years; To state an example, our Sythe representative here has shifted from Jacob, to Mario, and now to me, Richard, and well all carry that notion while continuing to improve on what we can. We have to thank Sythe for that as well because our stay here has allowed us to grow and learn.
Maaaaaan I sound like I'm doing PR but I can assure you I'm speaking off the top of my head haha.
In any case, thanks again for the positive reinforcement. Message me anytime if I can do anything for you.
I did not buy this, my friend did. I also told him, many times, that it will probably be recovered in two weeks like it was.
=/ sad to hear, paying for ur membership with a card can help when u buy an account, because the ppl who sell accounts normally use a bond, so now u have 1 more info in your recovery arsenal
Hey there @Poll, I was also able to get your private message. Could you PM me the order ID for this, and in case you were able to file a ticket, please include the ticket number in your message too. I will give it a look right away.
Hey there, Mage. Were you able to check the PM I sent you?
Ok glad to hear, I will sort this out with them now and ask for a follow up. Thanks for the confirmation, Mage.
Really sorry about that, Mage. There are many reasons, but the foremost is that we need to document all customer cases, and Zendesk does that for us. The live customer support doesn't really allow us that due to database reasons that I can't even begin to explain. Since customer cases are now documented properly, we are able to go back to cases and concerns from before should we need to rely on them for assessment (example, if a user is possibly scamming people).
Hey there, Mage. I'm terribly sorry for this. I have escalated it again today and will keep tabs on it until I can get a response from them. No need for sorry, Mage, the obligation cargo is with us, you have been incredibly patient about this.
Hey there Mage, our team updated me that they already sent you an inquiry email that you need to answer. It was sent to your email (I PM-ed you which email) last Tuesday, July 25, and it hasn't received any reply yet. Could you please check and reply to that one?
Nah, no need for sorry Mage, and that was totally alright. I apologize if there were any lapses on our part. Feel free to message me back again if you think the process stalled again, but I already asked the team to have it processed ASAP. Have a great rest of the day, Mage!
