PlayerAuctions Issues Resolution Thread

[tomstud12]

Hello i would like to ask i have money in pending deposit and would like to ask what does that mean? why is it in there?

 

[PlayerAuctions]

Hello i would like to ask i have money in pending deposit and would like to ask what does that mean? why is it in there?

Hello there, Tom. This might have been your pending payments that we talked about last week regarding the insurance option you chose. Please check, but if it isn't that, could you take a screenshot and send it to me via private message?

 

[Archiengusz]

How long does it usually take to receive payment as i sold a for honour account last friday and the disburmsent time ended last night and supposedly i should be receiving the money anytime soon however i havent received anything and its saying queued for immediate proccessing thus i am wondering why i havent received anything yet ?

 

[FallenEdge]

Hey @PlayerAuctions, what is the problem with your automatic disbursement system, I didn't get my money yesterday, and support answers with a relaxed:

it seems that the disbursement was held because the payment was unclaimed in PayPal. I advise you to contact PayPal so that they can assist you in fixing your account.

I been using P.A since 2013 and I know this is not normal, I can receive money from other people, plus PayPal said nothing is wrong with my account, this is ridiculous.


Fix this please

Thanks in advance

 

[PlayerAuctions]

How long does it usually take to receive payment as i sold a for honour account last friday and the disburmsent time ended last night and supposedly i should be receiving the money anytime soon however i havent received anything and its saying queued for immediate proccessing thus i am wondering why i havent received anything yet ?

Replied to your PM Archie, and have already sent the payment. Please check from your payment option after some time. Thanks!

 

[PlayerAuctions]

Hey @PlayerAuctions, what is the problem with your automatic disbursement system, I didn't get my money yesterday, and support answers with a relaxed:

I been using P.A since 2013 and I know this is not normal, I can receive money from other people, plus PayPal said nothing is wrong with my account, this is ridiculous.

Fix this please

Thanks in advance

Hello there, FallenEdge. Seems like you have the same issue with Archie above. As said by our agent, I'm sorry for the hassle but you need to confirm with PayPal about the authentication. As per our other customers, sometimes the account needs to be re-authenticated, and once they have done that, the payment can be released.

If you are absolutely sure that the account is authenticated already, please private message me the order ID for it and I'll release it. Please note that if it isn't authenticated, the payment will bounce back to us and that adds some time on your wait. We're definitely ok with retrying to send of course, but it might add some time to your wait.

If you want me to try sending the money again, please private message me the order ID - I will wait for it. And rest assured, your money is secure and is absolutely yours.

 

[video]

Due to repeated abuse, you must have a join date of 2+ months prior to the day of your complaint to receive assistance here. This is to ensure that the people this thread is intended to help get more personal and timely assistance. This thread is not for people to just register a sythe account and post a complaint, this thread is for existing sythe users to receive assistance with playerauctions should they need it

 

[FallenEdge]

Hello there, FallenEdge. Seems like you have the same issue with Archie above. As said by our agent, I'm sorry for the hassle but you need to confirm with PayPal about the authentication. As per our other customers, sometimes the account needs to be re-authenticated, and once they have done that, the payment can be released.

If you are absolutely sure that the account is authenticated already, please private message me the order ID for it and I'll release it. Please note that if it isn't authenticated, the payment will bounce back to us and that adds some time on your wait. We're definitely ok with retrying to send of course, but it might add some time to your wait.

If you want me to try sending the money again, please private message me the order ID - I will wait for it. And rest assured, your money is secure and is absolutely yours.

Sir, I already wrote PayPal asking for a possible problem with my account, and they said "there is nothing wrong in your account", I just got money from a friend a few hours ago and didn't have any problem, so don't know where is the problem and why I should have to re-authenticated.

 

[PlayerAuctions]

Due to repeated abuse, you must have a join date of 2+ months prior to the day of your complaint to receive assistance here. This is to ensure that the people this thread is intended to help get more personal and timely assistance. This thread is not for people to just register a sythe account and post a complaint, this thread is for existing sythe users to receive assistance with playerauctions should they need it

Hello there, @video. Thanks for sharing the mandate. I will keep this in mind just in case people try to get through the new policy. I appreciate the assistance to keep the thread orderly. Good day!

 

[PlayerAuctions]

Sir, I already wrote PayPal asking for a possible problem with my account, and they said "there is nothing wrong in your account", I just got money from a friend a few hours ago and didn't have any problem, so don't know where is the problem and why I should have to re-authenticated.

Hello again, FallenEdge. Could you please private message me your username and the order ID for this? I'll try sending the payment now.

 

[mayhs55]

Hello there, @mayhs55. Thanks for the heads up, I'll get to your PM in a bit.

Hi @PlayerAuctions I've sent you another message in Sythe inbox PM. Please check.

 

[coldwyvern]

i had a payment issue with PA in last month, but they keep respond me via their customer support until it solved.
i just want say thanks to you here Playerauciton. would buy again some item from your website

 

[mayhs55]

@PlayerAuctions can you have a look at your inbox? I've been waiting for my payment for a month now, sent tickets and no reply from support team. I've posted all evidence that buyer had confirmed he has his account back there's nothing more I can do...

 

[PlayerAuctions]

i had a payment issue with PA in last month, but they keep respond me via their customer support until it solved.
i just want say thanks to you here Playerauciton. would buy again some item from your website

Thank you for the kind words, @coldwyvern. Have a good day ahead!

 

[PlayerAuctions]

@PlayerAuctions can you have a look at your inbox? I've been waiting for my payment for a month now, sent tickets and no reply from support team. I've posted all evidence that buyer had confirmed he has his account back there's nothing more I can do...

Hi there, mayhs55. I have already replied to you by the time of your first message in this page, and as for that account, it was held for almost a month because it was a dispute with your buyer and he had problems with the account he bought from you.

Just setting the record straight publicly, because it might seemed like I ignored you - And no, I won't, and that the delay seemed like it was due to us. I have escalated your case now. Thank you for your your patience!

 

[WhoTookDeezNuts]

Hi I opened a ticket for Order 2955819. I have yet to hear back from you or have the dispute closed.

 

[WhoTookDeezNuts]

Good to know PA ignores my tickets and my posts/messages.

 

[Rsmuscler123]

Dear playerauctions, im not getting money for these orders: 2964103, 2964593 2964841, please help,it says now being processed. I was supposed to get paid 2 days ago and support keeps ignorig me, i got ripped off for over 400 bucks... please help me asap!!

 

[PlayerAuctions]

Hi I opened a ticket for Order 2955819. I have yet to hear back from you or have the dispute closed.

Hey there, I'm very sorry about that. It's my fault I wasn't able to login yesterday due to some very pressing matters. Didn't mean to ignore you, sorry! I will escalate this now and ask for an update on your case. I will let you know if there's any progress with it.

Thanks for your patience!

 

[tomstud12]

Hello so recently my cash balance had like $656 or something and now it's at $0 and showing 0 disbursement does anyone know if this is a glitch or did playerauction take all my money?