Eldorado Issues Resolution Thread

@EldoradoGG added further details in dm for privacy reasons

 

Hey!

How often do you answer e-mails? It's been close to 2 weeks now, and still not a single reply to my e-mail.

Thanks!

 

[skaterm]

Hi something happened unpleasant I was blocked on eldorado with positive reviews and called that due to “fraudulent” actions “ban appeal has been denied”. No explanation was given. I filled out an appeal and provided my documents and it was still denied.
Mass Unjust Account Suspension on Eldorado.gg - No Reason Given
I found on the forum, it says that you can appeal if I was blocked without reason, I did so, and Amanda in the chat took my residential address, then immediately rejected the application and blocked me. Why such an unfair attitude?
Found your thread here and hope you resolve this by unblocking me so I can continue working

 

[skaterm]

@EldoradoGG
pleas help me solve my problem, i wrote to you in messages, you didn't reply. Why do you refuse to unblock me and what is the reason for blocking me when I did not violate the rules of the platform?

 

[LooneyTunes]

Hello. I verified with you on your marketplace 25 days ago. My storename = LooneyTunes

I was initially blocked after filing, but then unblocked after an appeal.

In the appeal, I indicated that I would be selling Minecraft (with no chance of recovery, which I do myself with microsoft abuzz) and Fortnite.

We started actively uploading accounts about a week later. First uploaded all of Minecraft, but we got our account suspended because we uploaded it incorrectly. We corrected it right away. But Minecraft didn't live up to expectations. We thought we'd get enough traffic to make 100 sales a day, but no. We only sold 22 items.

Then we started to gradually download Fortnite, but its sales were very low. We guessed that it was because of the recommendation system, which doesn't like new sellers. Changed the prices by -20% after a week and we started selling. Total for about 10 days we sold 700$, which is still not a high figure, but our sales were getting better every day.
Now we were planning to do one more thing to improve sales and add more product. But when we went to the marketplace, we found that the account was locked with the reason “internal decision”. I guess the reason is that the sales were extremely low.

I don't want to make excuses for the circumstances, but it's really true. On the 28th of last month we had an earthquake in bangkok and had to move and I still can't find a house living in hotels. I say this because it has slowed us down a lot.

 

[LooneyTunes]

I've read many similar situations in these 2 hours and can guess that it's because of the weakness of my account.
Unfortunately this month really has been terribly unprofitable on this marketplace and I totally agree.

Circumstances:
-started only a week after verification.

-not uploading accounts to the Minecraft and Fortnite marketplace at the same time. Should have done this right away instead of giving the prospect on Minecraft.

-should have lowered prices after a few days, rather than sitting around for a week with no sales in the hope that something would work out with a completely empty marketplace.

-also should have installed some skins right away that give high priority in search. we did it just a week ago and our sales went up immediately.

-and a fact that I had no influence on and it slowed down our work terribly - the earthquake. It was impossible to lose my house and think about work at the same time :/

 

[AnasAnwar]

Eldorado.gg please check dm

 

I've read many similar situations in these 2 hours and can guess that it's because of the weakness of my account.
Unfortunately this month really has been terribly unprofitable on this marketplace and I totally agree.

Circumstances:
-started only a week after verification.

-not uploading accounts to the Minecraft and Fortnite marketplace at the same time. Should have done this right away instead of giving the prospect on Minecraft.

-should have lowered prices after a few days, rather than sitting around for a week with no sales in the hope that something would work out with a completely empty marketplace.

-also should have installed some skins right away that give high priority in search. we did it just a week ago and our sales went up immediately.

-and a fact that I had no influence on and it slowed down our work terribly - the earthquake. It was impossible to lose my house and think about work at the same time :/

Hello,

We’re sorry to hear about your experience. Seller applications are reviewed based on our internal policies to ensure a safe marketplace. We understand this can be frustrating, but decisions are always made after careful review. Eldorado.gg has reserved the right NOT to specify further if such decision is made.

 

@EldoradoGG added further details in dm for privacy reasons

Hey sorry for the delay! If you still didn't get a response please reach out to us via our Live Chat
https://www.eldorado.gg/contact-us.

 

Hey sorry for the delay! If you still didn't get a response please reach out to us via our Live Chat
https://www.eldorado.gg/contact-us.

There the reply was "we will not provide further information"
This was our decision & the money will remain on hold.

 

There the reply was "we will not provide further information"
This was our decision & the money will remain on hold.

Hey, sorry I got mixed up in replies and originally did not notice that your issue what your issue. As it is, when a decision is made due to internal policies, eldorado.gg reserves the right to not specify further on said decisions. We understand your frustration, but this our policy.

 

Hey!

How often do you answer e-mails? It's been close to 2 weeks now, and still not a single reply to my e-mail.

Thanks!

Hey sorry for the delay! If you still didn't get a response please reach out to us via our Live Chat
https://www.eldorado.gg/contact-us.

 

Hey, sorry I got mixed up in replies and originally did not notice that your issue what your issue. As it is, when a decision is made due to internal policies, eldorado.gg reserves the right to not specify further on said decisions. We understand your frustration, but this our policy.

Meanwhile over 1000$ is being held hostage from a worker of ours

 

[LooneyTunes]

Hello,

We’re sorry to hear about your experience. Seller applications are reviewed based on our internal policies to ensure a safe marketplace. We understand this can be frustrating, but decisions are always made after careful review. Eldorado.gg has reserved the right NOT to specify further if such decision is made.

I didn't quite understand the answer.
So what is the final reason? Reputation is 100%, sales have started to grow rapidly.
When verifying, I provided a link to my large marketplace and it suited you.
What could be the problem?

 

The suspension happened due to internal policies and as this is the case eldorado.gg cannot specify further.

 

Hello

I am wondering if you can verify these are the same people

https://www.eldorado.gg/users/Deadpol?tab=Offers

Deadpool66#8928 Scammer

I ask because they scammed me years ago for OSRS accounts, which they coincidently have 80 of for sale currently. Also, if I remember corectly, on discord they spelled their name the same incorrect way with only one "o" in deadpool. (deadpol) so I have suspicions they are the same person who stole from me.

 

[LooneyTunes]

The suspension happened due to internal policies and as this is the case eldorado.gg cannot specify further.

But you verified me 25 days ago. What went wrong?

Nothing happened with sales, only positive reviews and clients.

What could be the matter? At first I thought it was because I hadn't completed $3,000, but I was told that wasn't the case.

Please just tell me the reason in a private message. Please

 

Unfortunately, we cannot due to our policy and that is final.

 

Hello

I am wondering if you can verify these are the same people

https://www.eldorado.gg/users/Deadpol?tab=Offers

Deadpool66#8928 Scammer

I ask because they scammed me years ago for OSRS accounts, which they coincidently have 80 of for sale currently. Also, if I remember corectly, on discord they spelled their name the same incorrect way with only one "o" in deadpool. (deadpol) so I have suspicions they are the same person who stole from me.

Hey there! I would suggest not buying from an account in this situation, since you already have suspicions- its not a good start. But if you still want to make sure you can reach out to our support team at
https://www.eldorado.gg/contact-us or email us at [email protected] and we will do our best to help you!

 

[RS Heroes]

Hey @EldoradoGG why eldo suspended accounts immediately when kyc done for seller account.And reason Suspicious activity.
I don't understand why suspicious reason. Because am used documents they never used in eldorado.gg.
Plz explain reason and how it's possible to make seller account In Asian countries.