Eldorado Issues Resolution Thread
- Thread starter EldoradoGG
- Start date
Bigboss1259
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Hello eldorado team i have sent you a dm please have a look on it thank you team eldorado.gg
Bigboss1259
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Hello eldorado team !
Sent you another dm
Sent you another dm
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Dmed you thanks!
Bigboss1259
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Hello eldorado team sent you another dm please respond thank you 
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It is impossible to get help from a human, trash AI wont let me to open a chat with a live agent.
Eldorado.gg is actively endorsing scams - fraudulent users can scam $100's or $1000's in minutes using the site's weird way of operating trades.
Eldorado.gg is actively endorsing scams - fraudulent users can scam $100's or $1000's in minutes using the site's weird way of operating trades.
Hi there @EldoradoGG,
I am reaching out regarding the permanent suspension of my Eldorado seller account and respectfully asking if my case can receive one final manual review.
I have put a significant amount of time and effort into building my seller account on Eldorado. Before the suspension, I had completed approximately 750 orders with 100% positive feedback, and at the time my account was suspended I still had 6 active orders.
My suspension happened around the same time my seller verification was closed. I received the notification:
“Your seller verification was closed.”
My account was then permanently suspended with the only reason displayed as:
“Your account is permanently suspended due to an internal decision.”
I submitted the one Ban Appeal available to me. Unfortunately, my appeal was denied. I was told that something unusual had been identified as part of the security process, but I was not provided with a specific reason or told what I could do to clarify the concern.
I understand and respect that Eldorado may not be able to disclose details about its internal security systems. I am also not trying to bypass the appeal process or submit another appeal.
Considering my history of approximately 750 completed orders, 100% positive feedback, and 6 active orders at the time of suspension, I am simply asking whether a senior member of the appropriate team could manually review my account and the circumstances surrounding the suspension one more time.
I am fully willing to complete another identity verification, video verification, proof of account ownership, or provide any additional documentation required.
I genuinely valued my seller account and the reputation I built on Eldorado, and I would greatly appreciate an opportunity to resolve whatever concern may have occurred.
I can provide my Eldorado username, Order ID and any other account information privately through DM.
Thank you for taking the time to review my case.
photo 2026 09 22 12 58 18 hosted at ImgBB
photo 2026 09 22 12 58 11 hosted at ImgBB
I am reaching out regarding the permanent suspension of my Eldorado seller account and respectfully asking if my case can receive one final manual review.
I have put a significant amount of time and effort into building my seller account on Eldorado. Before the suspension, I had completed approximately 750 orders with 100% positive feedback, and at the time my account was suspended I still had 6 active orders.
My suspension happened around the same time my seller verification was closed. I received the notification:
“Your seller verification was closed.”
My account was then permanently suspended with the only reason displayed as:
“Your account is permanently suspended due to an internal decision.”
I submitted the one Ban Appeal available to me. Unfortunately, my appeal was denied. I was told that something unusual had been identified as part of the security process, but I was not provided with a specific reason or told what I could do to clarify the concern.
I understand and respect that Eldorado may not be able to disclose details about its internal security systems. I am also not trying to bypass the appeal process or submit another appeal.
Considering my history of approximately 750 completed orders, 100% positive feedback, and 6 active orders at the time of suspension, I am simply asking whether a senior member of the appropriate team could manually review my account and the circumstances surrounding the suspension one more time.
I am fully willing to complete another identity verification, video verification, proof of account ownership, or provide any additional documentation required.
I genuinely valued my seller account and the reputation I built on Eldorado, and I would greatly appreciate an opportunity to resolve whatever concern may have occurred.
I can provide my Eldorado username, Order ID and any other account information privately through DM.
Thank you for taking the time to review my case.
photo 2026 09 22 12 58 18 hosted at ImgBB
photo 2026 09 22 12 58 11 hosted at ImgBB
Eldorado suspended me again immediately after unsuspending and verifying my account — why?
@EldoradoGG
I’m making this thread because I want a clear answer from Eldorado regarding what happened with my account.
My account was suspended, I completed the verification process and provided the documents requested by Eldorado, and then my account was unsuspended.
After that, I received the notification:
“Seller verification completed successfully.”
I was also told that I could start selling and withdraw my earnings securely.
Then, shortly afterwards, I was suspended again, and my seller verification was closed again.
I want to know why.
If my verification was successfully completed and my account was approved and unsuspended, what changed afterwards?
I have already provided the documents and cooperated with the verification process. I should not have to repeatedly go through the same process without being told what the actual issue is.
Eldorado, I am asking you directly:
What caused the second suspension?
Why was my verification marked as successfully completed if there was still an issue with my account?
What exactly do you need from me to resolve this permanently?
I have screenshots proving the timeline and can provide them if necessary.
I’m not looking for another generic verification request. I want a clear explanation of what happened and what I need to do to resolve it.
Eldorado, please respond to this thread and clarify the situation.
@EldoradoGG
I’m making this thread because I want a clear answer from Eldorado regarding what happened with my account.
My account was suspended, I completed the verification process and provided the documents requested by Eldorado, and then my account was unsuspended.
After that, I received the notification:
“Seller verification completed successfully.”
I was also told that I could start selling and withdraw my earnings securely.
Then, shortly afterwards, I was suspended again, and my seller verification was closed again.
I want to know why.
If my verification was successfully completed and my account was approved and unsuspended, what changed afterwards?
I have already provided the documents and cooperated with the verification process. I should not have to repeatedly go through the same process without being told what the actual issue is.
Eldorado, I am asking you directly:
What caused the second suspension?
Why was my verification marked as successfully completed if there was still an issue with my account?
What exactly do you need from me to resolve this permanently?
I have screenshots proving the timeline and can provide them if necessary.
I’m not looking for another generic verification request. I want a clear explanation of what happened and what I need to do to resolve it.
Eldorado, please respond to this thread and clarify the situation.
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- Sythe Gold
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Resolved
Last edited:
Dear Eldorado Support Team,
I am submitting this appeal to request a thorough review of my permanent suspension, as I believe the events following my previous case may not have been fully considered.
My account was previously suspended, and I cooperated with the compliance process by submitting the requested documents, including proof of residence. Following the review, my account was reinstated, and I successfully completed Seller Verification again. I also received confirmation that I could resume selling and withdraw my earnings securely.
However, approximately 12 hours after my account was reinstated, it was suspended again, and my Seller Verification was closed once more.
This is the main issue I need clarification on. My previous ticket, #135879399, resulted in my account being reinstated. Therefore, simply referring me back to that ticket does not explain why a new suspension occurred after the previous case had been resolved and my verification had been successfully completed.
I have made every effort to cooperate with your team and comply with the requested procedures. This situation has now continued for weeks, causing significant stress and uncertainty, particularly because I was given the opportunity to resume selling before being suspended again without a clear explanation.
I fully respect Eldorado's right to enforce its policies and conduct compliance reviews. However, I respectfully ask that a senior member of the relevant team review the complete timeline of my case, including the reinstatement, successful verification, and subsequent suspension.
If there is a specific policy, compliance concern, or security issue responsible for this decision, I would appreciate any clarification you are able to provide. If the decision is final, I ask that you at least confirm whether the second suspension and the events following my reinstatement were specifically reviewed.
I am not asking for special treatment or an exemption from your policies. I am asking for a fair and consistent review of my case, considering that I completed the requested process and was explicitly allowed to resume selling.
Thank you for your time and consideration. I sincerely hope this appeal can be reviewed by someone with the authority to assess the full history of my account and provide a definitive response.
I am submitting this appeal to request a thorough review of my permanent suspension, as I believe the events following my previous case may not have been fully considered.
My account was previously suspended, and I cooperated with the compliance process by submitting the requested documents, including proof of residence. Following the review, my account was reinstated, and I successfully completed Seller Verification again. I also received confirmation that I could resume selling and withdraw my earnings securely.
However, approximately 12 hours after my account was reinstated, it was suspended again, and my Seller Verification was closed once more.
This is the main issue I need clarification on. My previous ticket, #135879399, resulted in my account being reinstated. Therefore, simply referring me back to that ticket does not explain why a new suspension occurred after the previous case had been resolved and my verification had been successfully completed.
I have made every effort to cooperate with your team and comply with the requested procedures. This situation has now continued for weeks, causing significant stress and uncertainty, particularly because I was given the opportunity to resume selling before being suspended again without a clear explanation.
I fully respect Eldorado's right to enforce its policies and conduct compliance reviews. However, I respectfully ask that a senior member of the relevant team review the complete timeline of my case, including the reinstatement, successful verification, and subsequent suspension.
If there is a specific policy, compliance concern, or security issue responsible for this decision, I would appreciate any clarification you are able to provide. If the decision is final, I ask that you at least confirm whether the second suspension and the events following my reinstatement were specifically reviewed.
I am not asking for special treatment or an exemption from your policies. I am asking for a fair and consistent review of my case, considering that I completed the requested process and was explicitly allowed to resume selling.
Thank you for your time and consideration. I sincerely hope this appeal can be reviewed by someone with the authority to assess the full history of my account and provide a definitive response.
Hello Eldorado,
I got a 14-day suspension, but I still don’t understand the reason behind it. Support keeps asking me to open tickets, then closing them without giving me a proper explanation. I’ve attached screenshots of the conversations.
I just want to understand what went wrong and get this issue resolved. Please review my case again and help me sort this out. Thank you.
Screenshot url;
IMG 1381 hosted at ImgBB
IMG 1380 hosted at ImgBB
https://ibb.co/cSdWXL41
https://ibb.co/fz1mb1k9
IMG 1377 hosted at ImgBB
IMG 1378 hosted at ImgBB
IMG 1375 hosted at ImgBB
I got a 14-day suspension, but I still don’t understand the reason behind it. Support keeps asking me to open tickets, then closing them without giving me a proper explanation. I’ve attached screenshots of the conversations.
I just want to understand what went wrong and get this issue resolved. Please review my case again and help me sort this out. Thank you.
Screenshot url;
IMG 1381 hosted at ImgBB
IMG 1380 hosted at ImgBB
https://ibb.co/cSdWXL41
https://ibb.co/fz1mb1k9
IMG 1377 hosted at ImgBB
IMG 1378 hosted at ImgBB
IMG 1375 hosted at ImgBB
I believe my suspension is completely unjustified, and I’m extremely frustrated with how this situation is being handled. It has been a full week, and I still haven’t received a proper response or explanation.
Customer support only told me that they cannot remove the suspension, but they haven’t provided a valid reason or a satisfactory explanation for why I was suspended in the first place. Simply saying that the suspension cannot be removed without properly addressing my concerns is not acceptable.
What frustrates me even more is that nobody seems willing to properly review my case or give me a clear answer. If the suspension is justified, then explain exactly why. I shouldn’t be left waiting without a response while my concerns are being ignored.
I’m asking for a fair review of my suspension, a clear explanation of the reason behind it, and an actual response from the staff. I followed the instructions I was given, and I expect my appeal to be taken seriously rather than dismissed without a proper explanation.
I’ve been selling on Eldorado for over 2 years and have built a great reputation. This suspension is damaging to my reputation, and I deserve a fair review and a clear explanation instead of being ignored. I followed the instructions I was given, and I expect the staff to take my case seriously.
Customer support only told me that they cannot remove the suspension, but they haven’t provided a valid reason or a satisfactory explanation for why I was suspended in the first place. Simply saying that the suspension cannot be removed without properly addressing my concerns is not acceptable.
What frustrates me even more is that nobody seems willing to properly review my case or give me a clear answer. If the suspension is justified, then explain exactly why. I shouldn’t be left waiting without a response while my concerns are being ignored.
I’m asking for a fair review of my suspension, a clear explanation of the reason behind it, and an actual response from the staff. I followed the instructions I was given, and I expect my appeal to be taken seriously rather than dismissed without a proper explanation.
I’ve been selling on Eldorado for over 2 years and have built a great reputation. This suspension is damaging to my reputation, and I deserve a fair review and a clear explanation instead of being ignored. I followed the instructions I was given, and I expect the staff to take my case seriously.
Hello, i am experienced seller on eldorado, my username is ''@RobloxSuppliers'' I got ''+4500'' sales and ''%98.8'' Positive feedback. I wasn't active for 1-2 months because of I i had hernia surgery, I was just checking the account if there's any problems with previous orders, and i saw i can't buy anything, then i contacted to the support, Support said me to there's an issue with one order and they told me to fix that, After that i checked order from order id and i got an error it says ''3 months or older chat's can't be seen'' then i contacted support again and i told this, They didn't replied me for 2 days, Now i wake up and i see i got suspended for no reason given, I was gonna replace the order or i was gonna give refund to the buyer but i couldn't see chat so i write it to the support. I just wake up and i saw this, I am trying not to cry, My all experience, All my hard work has gone to waste. Please help me, I didn't done anything wrong. I want to contiune to sell when i recover fully from surgery. That is not fair. I hard worked for my account.
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