One small rant. Obviously I'm a bit anally frustrated right now so take it as you will and please ignore any traces of hostility. I don't have any specific staff member this is directed at. Sorry if it doesn't belong on this thread -- I just didn't want to make a new thread and cause drama.
Obviously, I respect the staff's decision in the matter. I'm completely fine with the outcome, but I'm annoyed by how the decision was derived.
- I was accused of not having 'solid evidence' when I still retained the signed contract, the proof of delivery, including chat logs, and testimonies on what had to be done. Corey himself also admitted to never providing me the essential information required for fighting a chargeback properly. I was never contacted for further evidence, that I could have provided on request. Much of the evidence contains sensitive information, so I could not just post it publicly.
- The contract was seen as problematic because I can't prove that if Corey took the proper precautions the chargeback would be undone? Obviously, if Corey had followed the proper guidelines, he should have held the order due to IP change alone, as outlined.
- I merely stated that it was from memory and the specifics could be untrue. This does not make Corey's misconduct any less serious
With that, I'm appalled by the comments by whichever staff member, saying that I don't
deserve anything at all if I cannot specifically prove something unprovable. Since when did I
deserve the chargebacks that came in partly because of Corey's actions? Keep in mind, Corey not providing all the necessary information for the chargebacks alone justifies his responsibility for them. If he had simply done the correct steps, or even gave me the proper evidence (remember, he never gave me the required phone call), the chargeback would have been prevented or even properly appealed in our favor.
I guess here's the short version, or what I hope will come out of my post: in the future, please be more careful in making a serious judgement, and don't assume things without at least attempting to contact people on both sides of the dispute. Lack of anything doesn't justify a vote if you never seek more information.