This thread will break down important topics/issues on Sythe with improvements for the safety/experience of our members moving forward.
Suggestion #1 - Stricter enforcement for users who make useless posts/threads in the Report A Scammer forum
Many users have suggested a stricter rule enforcement for those who post useless things in the RAS forum (to troll, or waste staff time), and we need to be more strict on this. Therefore, we have revamped the current system with the punishments below:
Old Rule
New Rule
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Suggestion #2 - Users must list the correct number of vouches from their vouch thread in the titles of their threads
Moving forward, if a user wants to advertise "X" number of vouches, those vouches must be listed and counted in their vouch thread. Users may not claim vouches posted in various threads unless they have been copied into the user's respective vouch thread.
Example: Advertising 5K+ vouches while having only 3K+ in a vouch thread.
(Offsite vouches are not honored on Sythe and do not count towards a total.)
Rule Added
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Suggestion #3 - Revise and strictly enforce rules in regards to disclosing the personal information of other Sythe users
Old Rule:
New Rule - Listed in the additional notes/clauses section as an enhanced harassment rule
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Suggestion #4 Reminder - Combating account services liability
Service providers are allowed to protect themselves with their TOS in regards to ban risk. This has been a point of controversy for some time and reports inevitably end with staff being unable to determine who is at fault for the ban if an account was being trained by someone else. Simply put, you are allowed to put clauses in your ToS saying you're not responsible for bans. If you don't and there is a ban, you will be held responsible.
You can read about how to protect yourself when offering services here.
If staff believe a service provider is abusing this by observing a trend or circumstantial evidence is provided in a report, staff may use their own discretion and hold the service provider accountable.
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Suggestion #5 Reminder - Account sales
In the last year, staff have handled hundreds of reports where the buyer and seller of an account go back and forth with claims that are hard to prove. As a result, we have added rules to protect both the buyer and seller. These rules will assist staff in resolving reports easier too.
New Rule
You can read more about RuneScape account rules and basic practices here.
If staff believe an account seller is abusing this by observing a trend or circumstantial evidence is provided in a report, staff may use their own discretion and hold the account seller accountable.
A note regarding trading in hacked/stolen goods
Buying or selling hacked/stolen products is expressly forbidden. This goes for gold, accounts, gift cards, anything. To be clear, this has always been our policy and engaging in this will result in a permanent ban. Trading hacked/stolen products is not only risky to customers but in many regions it is illegal.
That said, we were not clear about this policy being against our rules. We have forgiven a couple users who admitted to this offense but moving forward we will be punishing people who knowingly trade in hacked/stolen products.
--------------------------
Thanks to everyone for your suggestions and feedback. Your input matters a great deal in how Sythe evolves moving forward.
- Sythe.org Administration
Suggestion #1 - Stricter enforcement for users who make useless posts/threads in the Report A Scammer forum
Many users have suggested a stricter rule enforcement for those who post useless things in the RAS forum (to troll, or waste staff time), and we need to be more strict on this. Therefore, we have revamped the current system with the punishments below:
Old Rule
If you are not directly involved in a report within this forum and proceed to reply to a thread without information relevant to the specific case, you will be infracted for spam/wasting moderator time.
This may be expanded and you may receive a forum ban, or possible temporary ban on Sythe.
New Rule
Hopefully with this addition we'll have a more clear RAS section in which the staff team won't have to put up with useless posts/threads as much as we currently do. With that being said if you have additional information to add to a report, then feel free to message the moderator handling the report privately.If you are not directly involved in a report within this forum and proceed to reply to a thread without information relevant to the specific case, you will be infracted/punished for spam/wasting moderator time with the following punishments below:
- 1st offense: Infraction
- 2nd offense: 3 day ban
- 3rd offense: 7 day ban
- 4th offense: 1 month ban
--------------------------
Suggestion #2 - Users must list the correct number of vouches from their vouch thread in the titles of their threads
Moving forward, if a user wants to advertise "X" number of vouches, those vouches must be listed and counted in their vouch thread. Users may not claim vouches posted in various threads unless they have been copied into the user's respective vouch thread.
Example: Advertising 5K+ vouches while having only 3K+ in a vouch thread.
(Offsite vouches are not honored on Sythe and do not count towards a total.)
Rule Added
If a user claims to have "X" vouches, then the user must list and count them within their vouch thread. If this is not done correctly, then the false advertisement rule will be applied.
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Suggestion #3 - Revise and strictly enforce rules in regards to disclosing the personal information of other Sythe users
Old Rule:
Users will be banned 1 month for the following:
- Disclosure of Others' Personal Information: Posting information such as private emails/MSNs, private Skype accounts, Facebook accounts, addresses, phone numbers, private photos, etc. of someone other than yourself without explicit consent of that person will result in up to a 1 month ban regardless of whether or not the information is publicly available. If a picture was posted by its owner on Discord or Sythe, this rule still applies.
New Rule - Listed in the additional notes/clauses section as an enhanced harassment rule
Disclosure of Others' Personal Information: Posting information such as private emails/MSNs, private Skype accounts, Facebook accounts, addresses, phone numbers, private photos, etc. of someone other than yourself without explicit consent of that person will result in up to a 1 month ban regardless of whether or not the information is publicly available. If a picture was posted by its owner on Discord or Sythe, this rule still applies.
Offenses of the rule above will be punished under harassment as follows:
- Non-spam forum users (User's who do not participate in spam forum for 6+ months): There is a presumption that all personal information and photos are private and can only be shared with permission.
- Spam forum users: (Active spam forum participants) There is a presumption that most personal information and private photos (i.e. nudes are protected from sharing, SSNs, full names, private addresses, private photos) can only be shared with permission.
- Excludes: Anything posted on a public-facing social media profile is allowed to be shared of SPAM forum participants (includes #sythe channel participants in discord). Every discord channel except the general one is non-spam.
- 1st offense: 1 week ban
- 2nd offense: 1 month ban
- 3rd offense: 3 month ban
--------------------------
Suggestion #4 Reminder - Combating account services liability
Service providers are allowed to protect themselves with their TOS in regards to ban risk. This has been a point of controversy for some time and reports inevitably end with staff being unable to determine who is at fault for the ban if an account was being trained by someone else. Simply put, you are allowed to put clauses in your ToS saying you're not responsible for bans. If you don't and there is a ban, you will be held responsible.
You can read about how to protect yourself when offering services here.
If staff believe a service provider is abusing this by observing a trend or circumstantial evidence is provided in a report, staff may use their own discretion and hold the service provider accountable.
--------------------------
Suggestion #5 Reminder - Account sales
In the last year, staff have handled hundreds of reports where the buyer and seller of an account go back and forth with claims that are hard to prove. As a result, we have added rules to protect both the buyer and seller. These rules will assist staff in resolving reports easier too.
New Rule
○ An explicit refund and returns policy must be defined by the seller and agreed upon by the buyer (in writing) before a sale occurs. This is extremely important as it protects both Buyer and Seller.
○ In order for a policy to be enforced, the seller must ensure the buyer has read, understood and agreed to said policy.
○ Failure to comply with the above may result in disputes being awarded to the buyer by default.
○ It is the seller's responsibility to disclose to the buyer if the account has ever been botted on.
If an account is sold under a payment plan:
○ The seller must indicate on his or her sales thread that it was sold "UNDER PAYMENT PLAN" and the details of the payment plan must be agreed upon by both Seller and Buyer (in writing)
○ The seller must not exchange vouches with the buyer until the final payment is received.
You can read more about RuneScape account rules and basic practices here.
If staff believe an account seller is abusing this by observing a trend or circumstantial evidence is provided in a report, staff may use their own discretion and hold the account seller accountable.
A note regarding trading in hacked/stolen goods
Buying or selling hacked/stolen products is expressly forbidden. This goes for gold, accounts, gift cards, anything. To be clear, this has always been our policy and engaging in this will result in a permanent ban. Trading hacked/stolen products is not only risky to customers but in many regions it is illegal.
That said, we were not clear about this policy being against our rules. We have forgiven a couple users who admitted to this offense but moving forward we will be punishing people who knowingly trade in hacked/stolen products.
--------------------------
Thanks to everyone for your suggestions and feedback. Your input matters a great deal in how Sythe evolves moving forward.
- Sythe.org Administration
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