PlayerAuctions Issues Resolution Thread

[PlayerAuctions]

@Neopanama:
Hey Neo, really sorry but we're having issues on the site at the moment. Efforts to fix it have started since Sunday, and the website and email sending should improve over the next few days this week.

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@Socalemt:
Thanks for the follow up report. I have now forwarded it to the department head handling this.

 

[Neopanama]

What is causing the disbursement delay? Some buyers are also supposed to be refunded. They have not received it yet. Are the finance team on leave?

 

[boredatwork1]

@Socalemt:
Hi there, SoCal. Thank you for going out of your way to inform us about this. I asked our risk management head to check on this and we spotted irregularities with his sales, relevant to what you showed me here. The user is now banned on our site, and all succeeding accounts he creates will be linked to it and banned as well.

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@boredatwork1:
Thanks for the full details, the department head is now looking into this as I type/post this message. I'll post a follow up once we find anything.

Hey Bud.. There is potential for many more of your site members to be scammed by this person. How long does it take your department head to read through two sets of private messages? It takes me about three minutes, and I'm a slow reader.

 

@PlayerAuctions the scammer ban evader created another account!!! You need to follow this guy better quali's Store | PlayerAuctions

You ban him and he keeps posting literally the same accounts for sale...

Epic NPC BAN: Vronwow legit?

Sythe Ban: @Cefrait

 

[PlayerAuctions]

@Neopanama:
Sorry about that, they are in the office now and I'm actually escalating a lot of refund requests. This is automated but it's possible that some required approval.

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@boredatwork1:
I have already forwarded the report and for now I will just have to wait for their response. I will send them an urgent alert about it.

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@Socalemt:
Thanks again. This is absolutely insane @_@ I'll see about asking our team a more permanent solution to this.

 

@Neopanama:
Sorry about that, they are in the office now and I'm actually escalating a lot of refund requests. This is automated but it's possible that some required approval.

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@boredatwork1:
I have already forwarded the report and for now I will just have to wait for their response. I will send them an urgent alert about it.

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@Socalemt:
Thanks again. This is absolutely insane @_@ I'll see about asking our team a more permanent solution to this.

Here he is again Vanilla Classic lvl 60 All Class , EPIC MOUNT 100% Speed , lots o... | ID 145872994 | PlayerAuctions another new account

Please Look At Image Bellow.....
Imgur

 

[Neopanama]

So, the finance team and the person who handles advertising on Skype are following a new schedule now? Not going to come to work on Monday, Tuesday and Friday?

 

[Zirak]

So, the finance team and the person who handles advertising on Skype are following a new schedule now? Not going to come to work on Monday, Tuesday and Friday?

Are you kidding me? So disbursements will only happen on two days now???

 

[Zirak]

I’ve been on this website for over 2 years and made over 5k successful orders. At this point I’m considering leaving them, as they really don’t care about how their business is run anymore. What purpose does “Power Seller” title serve (you have to pay for that title too btw), when your completed orders from Friday you don’t receive until 5 days later?! How does this make a power seller title receive disbursements within 1-2 days?!

And why does it require someone to be physically there to send out disbursements, why can’t there be an automated system?

@PlayerAuctions you do know you will lose customers (buyers and sellers alike) because of this right? It is unacceptable to receive disbursements only two days a week (Wednesday and Thursday) from now on. This has been two weeks in a row where we haven’t received our funds on Monday, and I’m willing to bet, as per the previous post, we won’t be receiving it at all until Wednesday/Thursday. Just how it was last week, which is completely unacceptable.

See an example of an order still waiting disbursement..

 

[Neopanama]

I think disbursement has returned to normal for now. You might want to send a ticket about it since they might have forgotten to disburse it which they did a few times in my case since PayPal was removed.

Ever since PayPal was removed, PlayerAuctions has gone steeply downhill since conversion rate has fallen massively. AmazonPay was an okayish replacement, but that has been removed too. Now, all I see are "Pending Payments" and "Buyers Cancelled" in my order details page. Even the good offers do not convert now.

 

[Makongas13]

We need new PAYMENT METHODS! , OR I WILL BE LEAVING A SITE FOR EVER, NO FUN WHEN CUSTOMER PAYMENTS GET CANCELED.

 

[Zirak]

I think disbursement has returned to normal for now. You might want to send a ticket about it since they might have forgotten to disburse it which they did a few times in my case since PayPal was removed.

Ever since PayPal was removed, PlayerAuctions has gone steeply downhill since conversion rate has fallen massively. AmazonPay was an okayish replacement, but that has been removed too. Now, all I see are "Pending Payments" and "Buyers Cancelled" in my order details page. Even the good offers do not convert now.

I haven’t received any disbursements today either... you’ve received them this week?

 

[Neopanama]

Ya, but I'm using Skrill atm.

 

[PlayerAuctions]

@Zirak:
Hi there. I've been trying to find the order ID in your post, but was unable to. I'm terribly sorry about this, it shouldn't be happening and power seller status still takes top priority when it comes to disbursements. It just that we had an issue last week that was unavoidable, but as @Neopanama said it has been fixed since then.

Could you list me down all the order IDs that haven't been paid to you? Kindly PM it to me, I'll get to it ASAP.

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@Renner97:
I'm sorry but this is not covered by PlayerAuctions. The initial setup/arrangement is for sellers to provide full recovery information for the account, and given that this account is stat-sensitive, you should have been able to provide the account in full — user information, included. What you could have done in this is decline the dispute and ask your buyer to take screenshots of the stats; if it isn't in the state you want it in, and that the KDRs have been tampered, then you could decline the dispute.

Ultimately, agreeing to a dispute precludes the buyer and PlayerAuctions from any liabilities if you weren't able to check with the buyer when it comes to the account state. It's the same principle with buying an account where you have to check the account first. I'm very sorry for your loss on this, Renner.

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@Makongas13:
I understand the frustration, and our team is still looking for viable options. Unfortunately, I cannot give you an ETA for when the next usable payment option will arrive.

 

[Zirak]

@PlayerAuctions

I just sent you a PM with the 95 order IDs that have not yet been disbursed.

And it doesn't seem to be fixed for me, since I didn't receive disbursements yesterday or today either (I have my disbursement payment account set to Payoneer). Please look into fixing this swiftly. Thanks.

 

[RuneMetrix]

Hello, are disbursements still having issues, or under a new schedule?

Here is an order that was placed sept 02, closed sept 05, should have been disbursed on Friday however about 3 days late so far

#5198906

There are other orders too, I can get a list, just wondering if there is a new schedule things are falling under now and there's nothing to worry about.

 

[PlayerAuctions]

@Zirak:
Thanks for listing down the affected order IDs. I have now forwarded it to the respective team and have asked them to take care of it.

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@RuneMetrix:
Hello again, Rune. We had a problem last week and it has been fixed this week; things should be back to normal. All disbursements are on queue and what I can do, same with Zirak, is get your order IDs so I can escalate it to the team for priority processing. Could you please send me the list through PM?

 

Hey, I'm facing an issue with uploading more than one screenshot for proof of delivery, any idea why this is? It only allows me to attach one image at a time, and this is a problem.

 

[PlayerAuctions]

Hey, I'm facing an issue with uploading more than one screenshot for proof of delivery, any idea why this is? It only allows me to attach one image at a time, and this is a problem.

What you can do is contact our team by emailing [email protected]. Kindly use the same email address in your PlayerAuctions account in contacting us, and reference the previous ticket number in the new mail, as well as the order ID so our team can connect the new mail to us to the old ticket that you have. This way, you can instead send the screenshots as attachments.

 

What you can do is contact our team by emailing [email protected]. Kindly use the same email address in your PlayerAuctions account in contacting us, and reference the previous ticket number in the new mail, as well as the order ID so our team can connect the new mail to us to the old ticket that you have. This way, you can instead send the screenshots as attachments.

Alright thanks.

Additionally is there anyway for me to be able to get scheduled disbursements? For some reason, I don't have this feature, and how would I go about obtaining this?