Eldorado Issues Resolution Thread

My Eldorado account name is Legacy_Vault, and it was recently suspended due to an “internal decision.” I had been selling OSRS accounts on the platform and have not engaged in any actions that violate the rules. I currently have funds in my wallet, and after reviewing the guidelines, I believe I have not done anything wrong.

I am not sure whether this type of issue is common on the site, as I only began using the platform in November. If my account cannot be reinstated, I will need to consider using another service. However, I kindly request that the funds from my completed sales be returned to me.

Please reach out to our Live Support at Contact Us | eldorado.gg or email us at [email protected]. We will investigate it right away!

 

Follow up. After long time buyer and seller membership with ElDorado, I am no longer. I contact my bank about chargebacks, and also contacted the EU consumer department and put in a formal dispute. I will also have a lawyer sending a letter. It is unacceptable that ElDorado allows a seller to knowingly sell stolen/hacked accounts and refuse action.

Please reach out to our Live Support at Contact Us | eldorado.gg or email us at [email protected]. And provide them with as much detail as possible. They will investigate.

 

Hello Eldorado.gg Support Team, Please check my dm have a good day

Your dm has already been answered

 

[CheersMate]

Please reach out to our Live Support at Contact Us | eldorado.gg or email us at [email protected]. And provide them with as much detail as possible. They will investigate.

Your shitty team investigated and screwed me out of money....again.

 

[YomiPro]

Subject: FINAL COMPLAINT: 1 Month of Ignored Requests - Feedback Extortion - Order #[23a39c16-f60d-458e-89b9-44ac067352ec]
Dear Eldorado Management,
I am writing this with great frustration. I have been reporting this case for over one month through live chat, but your support team has completely ignored me, providing only automated "copy-paste" responses."We understand the importance of negative feedback removals; however, currently, support teams are not processing these requests due to high inquiry volume."
This is a serious policy violation that requires immediate human intervention:

1. Failure of Support: For 30+ days, I have requested a review. Your team's inaction has allowed a fraudulent buyer to continue damaging my business.
2. Theft & Extortion: The buyer falsely accused me of theft (with zero proof). To resolve this, I paid him 300m coins. He then demanded more. I paid an additional 150m coins (Total 450m+). You can check the chat now, he’s trying to get more coins.
3. Broken Mutual Agreement: After taking the last 150m, the buyer has gone completely silent and refuses to remove the negative feedback. He has effectively scammed me of my coins and is still ruining my reputation.
4. Targeted Damage: This buyer is likely a competitor. Because of this unverified negative feedback, I am unable to receive any new orders for a whole month.

Evidence of the Scam:
I have documented the entire 1-month struggle and the payments made to the buyer:

• Proof of Payments & Chat:
  https://i.imgur.com/sX0B3pD.png
  https://i.imgur.com/DvnLaJq.png
  https://i.imgur.com/x9zJ98v.png
  https://i.imgur.com/ygLMAvk.png
  https://i.imgur.com/rPPmIRN.png
  https://i.imgur.com/VBXaK12.png
  https://i.imgur.com/gAZ1B7K.png

My Demand:
I have followed every rule, yet I am being punished while the scammer is being protected by your silence. I request you to:

• Immediately remove the negative feedback for Order #[23a39c16-f60d-458e-89b9-44ac067352ec].
• Take action against the buyer for extortion and fraud.

I expect a response from a human manager, not an automated bot. My livelihood on this platform depends on this resolution.
Thank You

 

[YomiPro]

@EldoradoGG

 

We understand your frustration and take such reports seriously. However, your case cannot be resolved through this channel. You must contact Eldorado.gg directly via their official support email for investigation and resolution.

Please send all details, including your documented evidence and order information, to:

[email protected]

Ensure you include:

• Your order ID (#23a39c16-f60d-458e-89b9-44ac067352ec)
  
  
• Screenshots and proof of payments
  
  
• Full description of the issue
  

Only the official Eldorado support team can process feedback removals and investigate fraudulent activity. Contacting them directly will ensure your case receives proper human review.

 

[YomiPro]

Request to Remove False & Extortion-Based Negative Feedback

First of all, I am extremely tired and mentally exhausted. For the past three months, I have not received any real solution. Live support is not listening and keeps sending the same copied replies without properly reviewing my case. That is why I am explaining everything clearly here.

According to Eldorado’s own rules, feedback can be removed in certain situations. In my case, two rules fully apply:

Extortion / Blackmail
The buyer changed feedback to negative and demanded money to remove it.

The buyer came 42 days after the order was completed, edited the feedback to negative, and accused me of stealing 300M.
He provided no proof of any theft.

Because support did not help me, I was forced to pay him 300M just to get the feedback removed.
After receiving 300M, he then demanded another 137M.
I paid 150M more (total 450M) all purchased through Eldorado with proof.

After that, he stopped replying and did not remove the feedback, because he wanted even more money.

This is clear extortion.

Unfulfilled Mutual Agreement
He agreed to remove the feedback after payment but did not do it.

Our chat clearly shows he agreed to remove the feedback after receiving the coins.
He received the coins.
He did not remove the feedback.
He also stopped responding.

His Feedback Is False
He wrote:

“I had a rough experience… They logged into my account on three different devices… After I showed proof they returned 300M… Still down 137M.”

This is all false:

• The job was only $1 Gridmaster event (temporary league mode).
• The order was completed.
• He left positive feedback and left.
• 42 days later he came back with false accusations.
• His account was Ironman, so he cannot use Grand Exchange yet he claimed GE losses (which is impossible).
• He never provided any proof of hacking.
• I still paid him 450M just to resolve this.

My Seller History
I have 600+ positive feedbacks.
I handle billions of GP safely.
This is my livelihood.
I have never scammed anyone.

I made no mistake, yet I paid a huge amount just to end this problem and still the buyer kept the negative feedback.

Final Request
Please review:
• Our full chat
• The payment proof
• The Ironman account evidence
• The timeline (42 days later extortion)

This feedback was obtained by blackmail and broken agreement.
It violates Eldorado rules.

If the feedback cannot be removed, then please clearly explain why no rule violation is being applied, even though I have proof and the buyer has none

I respectfully request that this false negative feedback be removed. Please!!!
Thank you.

 

[YomiPro]

@EldoradoGG Thank you, it's solved. Really appreciate it

 

[Pink Clay]

@EldoradoGG

The user below is NOT affiliated with us and is impersonating our name/reputation to scam buyers: Safest Gold and Accounts Marketplace for Gamers | Eldorado.gg
Safest Gold and Accounts Marketplace for Gamers | Eldorado.gg

This individual is: Using our name to gain trust Selling botted services and accounts without disclosure Delivering unsafe products that are getting recovered shortly after purchase

We were recently contacted by one of their buyers who: Purchased an account Had it recovered within 2 weeks Lost ~4B GP as a result

To make matters worse, we have already attempted to contact Eldorado’s support team, and they explicitly stated they will not take action against someone simply using the same name.

 

@EldoradoGG

The user below is NOT affiliated with us and is impersonating our name/reputation to scam buyers: Safest Gold and Accounts Marketplace for Gamers | Eldorado.gg
Safest Gold and Accounts Marketplace for Gamers | Eldorado.gg

This individual is: Using our name to gain trust Selling botted services and accounts without disclosure Delivering unsafe products that are getting recovered shortly after purchase

We were recently contacted by one of their buyers who: Purchased an account Had it recovered within 2 weeks Lost ~4B GP as a result

To make matters worse, we have already attempted to contact Eldorado’s support team, and they explicitly stated they will not take action against someone simply using the same name.

We would like to inform you, that after a thorough investigation our Team has decided the most optimal path for this issues resolution. Unfortunately, we are unable to disclose more information on public forums, however you are free to reach out to us via eldorado.gg/contact-us, and our Team will clarify the resolution of this case.

Lastly, we would like to mention, that we appreciate this report, we continuously work to improve our security and services, thank you for your vigilance, gamer!

Regards, Eldorado Team.

 

[Satann]

@EldoradoGG
Sent you a DM, also emailed on [email protected] for removal of false negative feedback!

 

Thank you! Our support team will reply to you through email.

 

[Satann]

Thank you! Our support team will reply to you through email.

Resolved ty!

 

[AnasAnwar]

@eldorado.gg
Sent you a dm

 

[Bigboss1259]

Hello eldorado.gg team
Sent you a dm

 

[Bigboss1259]

Hello eldorado.gg
team sent you a dm

 

[Bigboss1259]

Hello
Eldorado.gg team
Please respond to my dm

 

[Voker Services]

Hi eldorado.gg my username is voker Feedback | Eldorado.gg

My Eldorado account is fully verified; all good. I am selling all that, but I am unable to withdraw. It says to talk to live chat, but I couldn't find any option to reach a live chat agent; it's just bot chat. There is this error. I had a seller ID verification issue, but that was solved more than a month ago; now my ID is fully verified again. My Eldorado username is voker. My Eldorado profile link is this. Feedback | Eldorado.gg. I have been selling on Eldorado for more than 4 years now, and I have never had any issue like this before.

Could you please help me here? I have tried alot to reach chat support via live chat, but i am unable to reach them. Please help me here or if you could, please reach me via live chat support.

https://i.gyazo.com/4022190e0459116bc1247e8fcefa174b.png

https://i.gyazo.com/530c5aaefb4bef31072b2bf168adcd82.png

https://i.gyazo.com/c57d745aff19d91c6c7493b1b89d28a2.png

check dm i have sent more details.

 

[Voker Services]

My issue is resolved thanks, eldorado.gg