There are a lot of misconceptions floating around so let me set the record straight. Acckings does not even belong in the same conversation as us. While our business models may look similar on the surface, they are completely different. Acckings while not necessarily a scam, their terms of service are predatory and misleading. The big difference between us comes down to how we handle account recoveries. For example, both of us require the customer to provide proof of an account recovery. The loophole that Acckings exploits here is that there are no emails or documented proof when an account is recovered. The account simply disappears from your email and is returned to the original owner's email. Since there is no way to document this, Acckings does not invoke their warranty, thus you are screwed.
At Accountwarehouse we handle things very differently. We put every account that we sell on an email that is created by us and give that email to the customer. In order to keep our warranty, we require you to keep the account on that email. While we understand that in terms of account security it's not the safest sharing email access with another company, it does allow us to actually warranty an account. We use an email provider that logs every email sent, received, and deleted along with which IPs log in or perform an action. So, if you follow our instructions and keep the account on the email, and your account is recovered, we can accurately assess the situation. We log into the email to see if the email was manually changed through Runescape's website, as this sends a confirmation email. If no such email exists, and no emails from Jagex were deleted, this is a clear recovery which we warranty.
When a warranty claim gets denied it's for a reason. If you change the email, we cannot warranty the account as we cannot see what action has taken place on the account. When you delete emails prior to contacting us, we cannot honor the warranty. We have logs of every email deleted along with the IP address that did it. Here's an example screenshot from a customer who claimed their account was recovered but minutes before contacting us deleted a handful of emails from Jagex. For obvious reasons we have censored their IP address.
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Now, if you have kept the account on the email and did not delete any emails, your warranty will be invoked and you will be given store credit or a refund if you purchased Account Shield. We have not had a single instance that a warranty was denied to a customer who followed the terms found at
Buy Game Accounts, Sell Game Accounts | Account Warehouse. If you want to bring up the disputes filed against us here on Sythe, you will see that in every case we have evidence that the customer either changed the email, deleted emails, or disputed the payment prior to ever contacting us. We handle our business completely different than how Acckings does.
As far as the quotes go, there was mention in this thread that you were offered $10 for a zul'rah ready account. We offer a fair market price on all accounts that we can sell for over $100. If an account will sell less than $100 we require higher margins. A $50 account takes just as long for our employees to process as a $500 account. We don't run a Chinese sweatshop and pay our employees well above minimal wage here in the US. It is not worth the employee time/pay, payment processing fees, chargeback/fraud risks and the fees associated with it for a $20 profit. That's just business.
Lastly, due to the liability of actually standing behind our warranty, we have a very thorough screening process for selling to us. We scan the internet, forums, social media, and several databases to see if a seller has committed fraud in the past. We require all sellers to do a recovery through the Jagex system onto the email we provide and record the entire process in a gif submitted to us. This guarantees that the person selling to us is the original owner and that we have accurate recovery information on file. About 60% of Runescape sellers that attempt to sell to us do not make it through our screening.
With all that said, if you have a legitimate concern or think you have been scammed by us, fill out a proper dispute with proof. Sythe does not give us any special privileges Simply stating that we are the same kind of business as Playerauctions or Acckings is the farthest thing from the truth. Their terms of service are specifically designed to separate you from your money while not taking on any liability if you encounter a problem. We actually stand behind our warranty, Account Shield policy, and our terms of service. Anyone who says you can get safer and better service by using a reputable member on Sythe is obviously ignoring the hundreds of scam quits and bans that have been handed out to so-called "reputable" members and businesses.
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