@Persia's response to me:
I don't think the guy who originally posted the thread about Photon knew that you weren't allowed to refund if you use bots. How should he know that? You, me, and him don't read the ToS every time we bot. So he didn't know it changed. He couldn't get ACCESS to his VPS. It wasn't a problem with bots, at all.
There is no way you can disagree with my next point. Photon's customer service isn't the best. They do take a while to respond to tickets, and I can understand why people would get frustrated. If someone can't get access to their VPS, and customer support isn't helping, after they have paid, I can see why that person would get angry and request a refund. You would do the same.
It's quite possible that maybe he was just very impatient and acted too quick. But you mentioned multiple times how it was probably just user error in getting the client to work, when in fact the guy couldn't even access his VPS at all.
@BCD:
I find it amusing that you condemn people here because they don't know everything there is to know about VPS, unlike yourself of course. I agree that most of the morons who complain about Photon are just that- morons who don't know how to follow a tutorial or set up a bot. But there are those rare occasions where just MAYBE it's NOT user error and it actually IS Photon's fault? It's obvious that with the Photon banners you guys are going to always back up Jimmy and never admit to them making a mistake, but it happens.
As I've said before, I love Photon and will use them for as long as they are around. They are by far the best VPS company out there.
Hi,
If you refer to the "ScammersAreDumb" post you will notice that he is very vague on details so what I am merely referring to is everyone here jumping ship when they don't know the exact details. For example, in his post he starts off with an attack on PhotonVPS and doesn't tell the entire story. If you read further into his post he mentions that his password does not work. If you are experienced with servers this can happen as follows:
1. Forgetting his password
2. PhotonVPS resetting the password (only does so when the client requests it)
3. Getting hacked
So when you outweigh these problems it almost always points to the clients fault. Yes, the provider is there to assist when you have any problems, but it is not THEIR responsibility when you have your own problems.
Next issue,
When addressing if people truly have a problem or aren't following the tutorial, I suggest you use your own judgement. It is apparent to me that ScammersAreDumb's problem arise from his OWN problems and not PhotonVPS', hence why the refund was not honored.
Finally the last issue,
PhotonVPS refund policy:
This refund policy makes sense to me. To simply put you have to think of it from a business stand point as they are running a business, just like most of us here are running black market botting businesses. Think of it this way:
1. Legal position, Jagex does not condone botting and PhotonVPS could get sued for violating various laws (You can look them up, but they are there... I guarantee it.)
2. Botters complaining about stupid issues -- All of these botters here the first thing they do when their bots don't work is that they open a ticket which spams their ticket system.
3. Most issues that arise from botters are NOT VPS related. Yes, you heard me. They're multiple factors that I could list within 10 seconds... CPU overload, Memory overload, incorrect bot settings, all these things are MOSTLY NOT VPS related. Don't get me wrong, I'm sure if you open a ticket and it is TRULY VPS related problem on THEIR end, then I am sure they will refund you accordingly.
From my experience with webhosting, most providers will only refund in the event of downtime, or people who are truly unsatisfied. Providers will not want to provide to botters who whine about stupid issues and want refunds.
Berserk, it is a gray area in terms of a business standpoint, but it is the safest way for them as it could benefit them negatively if they did not choose to update their policy.
Hope this helps.