I canceled my Photon service last month. They canceled it. And then this month they charged me for the service that was canceled the previous month. So im not mad about not receving a service. I the service i paid for, it sucked, and I canceled it. I won't get my initial payment back, and im fine with that. But what im mad about is that they are charging me for services that I have previously canceled.
And while Photon MIGHT be a good service, there CS is absolute shit. And im pulling this off of there site. If you can't find the section I pulled this from, I'll give you a link so you can read it for yourself.
First ever ticket I sent in took two hours. So far, this ticket has taken over 12hours. Im willing to forget the first one since its most likely one of those rare 1% that aren't answered within 30 minutes. But when my second ticket takes more then half a day I start to get angry. Even more so when they stated that almost every ticket is answered within 30 minutes.
So, perhaps Photon is a good service. But i'll never sing praises about them since they are obviously not capaiable of keeping there word, their supposed 'promise' to customers.
And while Photon MIGHT be a good service, there CS is absolute shit. And im pulling this off of there site. If you can't find the section I pulled this from, I'll give you a link so you can read it for yourself.
Real people, real responses. 99% of our tickets are replied to within 30 minutes!
First ever ticket I sent in took two hours. So far, this ticket has taken over 12hours. Im willing to forget the first one since its most likely one of those rare 1% that aren't answered within 30 minutes. But when my second ticket takes more then half a day I start to get angry. Even more so when they stated that almost every ticket is answered within 30 minutes.
So, perhaps Photon is a good service. But i'll never sing praises about them since they are obviously not capaiable of keeping there word, their supposed 'promise' to customers.


