PlayerAuctions Under New Management

I've never had too many issues using PA to buy.

I appreciate your efforts, if you are who you say you are, to turn it around. Gradual change is always wise, no hasty decisions and what not. I think people need to chill out and realise that if you've got nothing to hide and follow the rules then anything untoward that happens to you will be sorted out, albeit slow at times with communication barriers.

Honestly Jason, hire some livechat staff with decent English skills.

 

[Insane]

The livechat is appaling, but I never use PA to buy accounts as you can never be sure if they will be recovered or not. To be honest it's you own risk.

 

[Jerzup]

I never really write extended reviews about any website I purchase my services/commodities from unless they're exceptional. To date, this will be my first ever positive review for a company.

I first got into purchasing services from third party vendors to help me with my game back when I started college, so 3 years ago. I was extremely nervous and had no idea what I was doing. None of my friends have done this either so I had to take risks. The reason I started purchasing services is because I am now an adult and I have the funding to be able to do so on my own, and it's a great source of entertainment for me, and while others spend money on booze, I spend money on games.

I've done about 7-8 purchases amounting up to about $2,000 for WoW. Then I quit WoW and had to find a website to sell my account. I really did not trust any website and eventually I put off selling my account, until I found PlayerAuctions.

They explained every step of the trade and how I can protect myself as a seller and how my buyer is protected as well, this made me much more confident to put my account for sale online. They asked for ID verification and I gladly gave it to them and sold my account in less than 2 weeks. Ever since then, I've been a loyal customer of PlayerAuctions.

Recently, after successfully paying and buying several items for Guild Wars 2, I cannot make anymore purchases without having PA asking me to wire my money instead of going through PayPal. They've never asked me to do this before so I thought it was a glitch. So I cancelled and retried, however without much success and after a while I just gave up and went to another site to get my deals done.

Soon after getting bored of GW2, I have moved back to Runescape, my childhood game, and wanted a few million GP to start off my new account. I tried PlayerAuctions again and they still asked me to wire my money directly to their bank account, then I just flat out refused to use PA ever again. I started going on Sythe and after meeting Alex and OblivionRage (whose vouches you can find in my sig) and being a newcomer, they took a gamble making a deal with me selling me a name and 450m GP. I paid through PayPal and everything went well. I told Alex about my story with PA and how I don't use it anymore because I couldn't really get it to work without having to wire my money to them and I wasn't comfortable with that so he told me to contact Jacob. I sent Jacob a PM on Sythe and he got back to me the next day telling me to email him my username on PA and I did.

Jacob got back to me the next day informing me that my account was flagged because of multiple order cancellations and thus I had to wire my money for one order to clear these flags. I informed him that I cancelled these orders because they were pending for over an hour and Live Chat agents told me to cancel them. Jacob immediately went to discuss this with other team members and got back to me within 2 hours and told me that everything was taken care of and the flags have been cleared!

I have never seen someone working from a firm of this type get so personal through emails and the willingness that Jacob had offered his help to someone, for all he knows could be an immature kid or a scammer, was really surprising and endearing for me.

All in all, I just have to say thank you to Jacob and PlayerAuctions for the exceptional services they have provided for me and the willingness to hear my situation out.

A big THANK YOU to Jacob and PlayerAuctions!

 

[zgangz]

Hi Zach. I just got done replying to your message in another thread on this exact same topic But for visibility, I will reply here too: I find this occurrence highly unlikely, but if it did actually happen, please get in touch with me so I can look into it. You can contact me directly, or post here in the thread, either is fine. Regardless, in all our processes, a buyer should be charged once for a successful transaction. Double payments are not possible without the authorization of your payment gateway, so you may also want to double confirm that no one else has access to your payment source (our ability to capture payment from an individual's payment source expires within 24-48hours of your authorization on any given payment gateway).

As for the chat you posted:

.

I'm aware mate , as I've posted. If you have additional chat transcripts I can look at send them over: [email protected].

Yeah I agree you should get workers with more competant english.

 

I've had serious problems with PA. I sold $400 worth of gold and the buyer claimed that he didn't receive the gold. Despite having evidence of the delivery, I had to wait about 3 months for the mediation team to resolve the dispute. I checked back every 2 days. Definitely the worst customer service I've experienced in a long time. I can show photos of the emails if anyone is interested.

 

[PlayerAuctions]

I've had serious problems with PA. I sold $400 worth of gold and the buyer claimed that he didn't receive the gold. Despite having evidence of the delivery, I had to wait about 3 months for the mediation team to resolve the dispute. I checked back every 2 days. Definitely the worst customer service I've experienced in a long time. I can show photos of the emails if anyone is interested.

Hi Anthony,

I'm interested. Send what you have to me: [email protected]

 

[AssassinsCRB]

I'm not a fan of PA at all.

 

[TJOC]

I'd suggest anyone with past PA problems to not add him to Skype.

He added me and asked about my problems, I told him what happened then afterwards he banned my new account that I was trying to make.

My last account was locked after I disputed the theft with my bank that accrued in 2012 through Playerauctions.

 

Hi Anthony,

I'm interested. Send what you have to me: [email protected]

Can I post it here? You'll probably remember the situation Jacob. I got so frustrated and went to great extremes by asking for help via your personal twitter and linkedin account.

 

[WeRnIE]

Fix your feedback system, if you get a neutral feedback it affects your positive feedback score.

 

[Boatswain]

pa isnt as bad as some of you guys say

 

[Robin Ho0d]

Hey guys big shout out to PlayerAuctionsPR!! I contacted Jake about a previous order that had gotten lost in their Queue system and he sorted it out for me real quick! Seems like a great guy, wish you all the best with turning the company around Jake!