Live Help

[Brendan]

I feel like many people would still apply just to get the rank or just to gain more "trust" on the site. Which is a pretty large issue.

A solution would be to scrap the UE ranks, possible with the exception of Head User Educator.
The pro of this: This problem would be solved. Anyone who applied would probably be there just to help.
The con of this: People would be sacrificing their time for almost no recognition.

Any thoughts?

I think we should save this for a suggestion, considering this thread is regarding Livehelp. But I do agree with the concept of allowing some sort of regular, trusted members to use this system as well, whether a User Education is brought back or not.

 

[KerokeroCola]

Sorry to get a little off topic, but why was the User Educator section removed?

Brendan's right, but also because the UE system ended up being worthless. Like Brendan said, people would only apply for a rank. But, honestly, what did the UE rank mean? We tried having mandatory tasks for UE members, but "writing one guide a month" was not really benefiting the site. A true User Educator is one who actively responds to questions on Sythe, and there was no way to quantify this easily, so the UE team was mostly full of rank hoarders, and many of the true "educators" weren't in it.

 

[Sypherz]

I'm not going to discuss this any further unless a suggestion thread is made. But I feel like "User Educator" could be assigned in a similar way that Sectionals are assigned, rather than through an application process.

It's just an idea.

 

[Travis]

I think it should just become part of the mod logs like johnk suggested, its a great benifit to the site and its members having direct contact with a mod to solve those urgent matters that occur on sythe daily. Even if its as small as 1-2 hour a month per staff member its better than never having it online.

 

[JohnK]

Community Support, formerly User Education, (the name was changed because it was an obnoxious title) to cut a long story short was scrapped because the process of voting in new members just didn't work. I wont delve in to too many details, but we couldn't find a fair way too do it.

This is enough on the User Education subject though, any more discussion regarding such needs to be taken elsewhere.

 

[Sypherz]

I think it should just become part of the mod logs like johnk suggested, its a great benifit to the site and its members having direct contact with a mod to solve those urgent matters that occur on sythe daily. Even if its as small as 1-2 hour a month per staff member its better than never having it online.

Not going to do the math, but only an hour a month per mod would equate about an hour per day or less of online time. The only solution is to find someone or some people more passionate about it to man the livehelp like Mohtasa was. It's not supposed to be a chore.

 

[Travis]

Not going to do the math, but only an hour a month per mod would equate about an hour per day or less of online time. The only solution is to find someone or some people more passionate about it to man the livehelp like Mohtasa was. It's not supposed to be a chore.

I know my suggestion for time was terrible but was only an example. I've never seen the livechat online so even that example is better than the current situation, as some mods would stay longer then the monthly time.

 

[stui]

http://ww2.sythe.org/showthread.php?t=1291186

http://ww2.sythe.org/showpost.php?p=10102476&postcount=3

that was a suggestion before and it was denied

 

[Karl]

Since Sythe and Matthew are actually probably paying for this software now; I have no doubt it'll eventually become mandatory that mods spend time on it, and it'll eventually be patched into moderator logs, but working out how to give logs for this kind of thing is hard,

 

[Kadaj]

I was also thinking; can more than one mod be on Live Help at the same time?

 

[x339]

I was also thinking; can more than one mod be on Live Help at the same time?

Yes, I have seen up to 3 mods on at one time (when it first started). When you go into livehelp with more than one moderator online, one of them chooses you to help.

 

[Kadaj]

Yes, I have seen up to 3 mods on at one time (when it first started). When you go into livehelp with more than one moderator online, one of them chooses you to help.

Oh, that's good.

 

[I_DONT_BOT]

To be honest, if they assigned special "Live Help Moderators", then yes. Otherwise, it'd be pointless.

 

[Sin666]

Factoring chats into mod logs would certainly help, and I do think it's worth the effort to try and come up with a scheme of what to count them as. However, that's only if it's a feature that users think is worth maintaining. While I've seen people use the chat, I haven't really seen much feedback on what people actually think about having it (at least not since the initial enthusiasm of, "ooooh, it's shiny and it's new.")

There are also still a few technical problems with it, at least in my opinion. It has a creepy stalk feature that makes the window pop to the front and become active every time the user navigates to a new page on our website.

So, if I'm the only one there and try to manage two tickets at once, I might get interrupted 5 times by alerts that "!!! : x has navigated to www.sythe.org/index", "!!!: x has navigated to www.sythe.org/search", etc before I can finish typing a sentence to the other user.

 

[RecklessMatt]

It's a great update, I've never used it though, but I will if I am unsure about any questions, I see it online usualy daily my time (GMT is my time) But I don't where the livehelp staff are located, but for me they always seem to be online when ever it's evening time for me They could improve it a lot though if it was running 24/7. That would be great!

 

There are also still a few technical problems with it, at least in my opinion. It has a creepy stalk feature that makes the window pop to the front and become active every time the user navigates to a new page on our website.

So, if I'm the only one there and try to manage two tickets at once, I might get interrupted 5 times by alerts that "!!! : x has navigated to www.sythe.org/index", "!!!: x has navigated to www.sythe.org/search", etc before I can finish typing a sentence to the other user.

That happened waaaay too much for me, and every single time it'd lag my computer for 1-5 seconds. It's terrible when answering two tickets at once.