Completely respectful here, Finn, but have you put any work into the middleman system? I really don't know what you focus on in your administrative duties, so I honestly don't know. But I can't believe you would say that they should be assisted when scammed when you know how much work has been put into it.
They shouldn't be punished further, I agree, but they certainly shouldn't be offered retribution because of their own mistakes. Them being assisted in any way is telling them that you, the staff, are willing to mop up their mistakes and continue to protect them. Sorry, the system doesn't work. The site sees countless scams, and I'm not saying this is going to prevent them.
This is going to force users to start taking responsibility in ensuring their own well-being, and not requiring the mods to serve and protect those who won't even do so for themselves. This decreases the work load by using an effective system already in place, and decreases the scam potential by injecting an additional unbiased party with ulterior aspirations (such as achieving official middleman).
No one is safe, I did just cover this though. Members will still file reports regardless, it's just like you can't stop them from filing text logs, you can only remove the thread after they've done so. However, if a report against a wellknown member is filed, or multiple reports against someone is filed, there will be someone who is willing to take the time to punish that member. Especially if using a middleman becomes required. The report will still be there, people will still see it, and action will be taken purely because someone will step up to the plate.
But irregardless of those circumstances, policy should be to require the use of a system which many people have put so much effort into.
Everyone says when a person gets scammed "you should have used a middleman", so... make it, "you use a middleman, or you lose your right to seek retribution".
If a middleman scams, so be it, file a report

.