- Joined
- Jun 8, 2015
- Sythe Gold
- 260
- Messages
- 4,654
- Location
- UK, China, Hong Kong
- Vouch Thread
- Click Here
- Discord Unique ID
- 560804703760416789
- Discord Username
- runevip
From live chat it is sometimes difficult to track where the customer has come from.
On the "referrer" section sometimes it will just say "Direct Traffic".
This is when a user clicks a no-follow backlink on a thread topic or a link embedded on a banner/signature.
The problem then is that the customer could be from Sythe, Powerbot, or elsewhere and there is no way of knowing so using a live chat shortcut with all links is convenient for the site owner, his employees in the live chat, and the customer.
If the screenshot you posted is from skype, the problem with skype just from my experience is that now skype has updated, pretty much anybody can message me out of the blue and it will automatically send me a contact request if they haven't messaged me before. (Instead of adding first, then talking later, like in the past).
When a customer comes to me on skype they usually don't say where they are from, or how they found me. They usually immediately start asking about the product/service I am offering. My assistant, Lilly, uses our skype more than me and from her training she knows just to answer the customer's questions and if she needs help with an order to contact me. She doesn't really know anything about the forums or the vouch systems so that's something I handle. If the customer doesn't state where he/she is from then usually I don't look up their skype to try and find them and leave a vouch, I just leave the sale as closed with both the customer and I satisfied, just without leaving a vouch.
The main part of your suggestion that is most problematic is that I think it would be difficult to police 4 vouches being left on 4 different markets, instead of just Sythe. The only way this would work is if all market staff from each site worked together, which will most likely never happen.
If a customer finds me through a sales topic on Powerbot and we do a deal, then that makes them a "customer from powerbot" right? So what happens if next tuesday the same user is also registered on sythe, then for some reason sees a sales topic on sythe and messages me to purchase. Does that make them a sythe customer now, or are they to only vouch on powerbot as that's how we initially did business?
With the above thoughts typed up I have mixed feelings on this. I won't "no support" it yet as my opinion could be swayed after reading what others have said, especially if they identify something I haven't considered. I also will not support it due to the initial thoughts I have typed above.
All that being said I wouldn't mind at all if this passed as it wouldn't really effect me.
On the "referrer" section sometimes it will just say "Direct Traffic".
This is when a user clicks a no-follow backlink on a thread topic or a link embedded on a banner/signature.
The problem then is that the customer could be from Sythe, Powerbot, or elsewhere and there is no way of knowing so using a live chat shortcut with all links is convenient for the site owner, his employees in the live chat, and the customer.
If the screenshot you posted is from skype, the problem with skype just from my experience is that now skype has updated, pretty much anybody can message me out of the blue and it will automatically send me a contact request if they haven't messaged me before. (Instead of adding first, then talking later, like in the past).
When a customer comes to me on skype they usually don't say where they are from, or how they found me. They usually immediately start asking about the product/service I am offering. My assistant, Lilly, uses our skype more than me and from her training she knows just to answer the customer's questions and if she needs help with an order to contact me. She doesn't really know anything about the forums or the vouch systems so that's something I handle. If the customer doesn't state where he/she is from then usually I don't look up their skype to try and find them and leave a vouch, I just leave the sale as closed with both the customer and I satisfied, just without leaving a vouch.
The main part of your suggestion that is most problematic is that I think it would be difficult to police 4 vouches being left on 4 different markets, instead of just Sythe. The only way this would work is if all market staff from each site worked together, which will most likely never happen.
If a customer finds me through a sales topic on Powerbot and we do a deal, then that makes them a "customer from powerbot" right? So what happens if next tuesday the same user is also registered on sythe, then for some reason sees a sales topic on sythe and messages me to purchase. Does that make them a sythe customer now, or are they to only vouch on powerbot as that's how we initially did business?
With the above thoughts typed up I have mixed feelings on this. I won't "no support" it yet as my opinion could be swayed after reading what others have said, especially if they identify something I haven't considered. I also will not support it due to the initial thoughts I have typed above.
All that being said I wouldn't mind at all if this passed as it wouldn't really effect me.
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