[Resolved]

[Arises]

i am looking for a mods advice on how to be refunded

Scammer's profile link: Eagles Services

Amount scammed: N/A

Discord ID + Unique Discord ID: mared. 1036756679645212803 scar_90 1162727471632875520

Proof that it's their Discord: Screen capture - 6df149af6b52795a01c0b7367bb77256 - Gyazo
Explanation of the trade: Joined the server that day. asking for hydra KC. agreed upon a price and paid. he listed my order and after a few hours took the order himself. after an hour and a half i get a message saying he died then dced. Saying he lost crystal legs - brimstone boots - slayer helm (hydra horns) and suffering ring. this being an iron man these items are extremely time consuming to obtain.

How they scammed: they died while doing a service on my iron man losing rare items.

Other relevant trade screenshots: Apologies for my language but i was fuming

 

Hi @Arises,

I've reviewed the report.
Unfortunately mistakes happen and the worker/manager took full responsibility for the situation.
Retrieving these items for you is probably the best solution here.
If you don't want anyone from this sever back on your account, you may opt for a cash reimbursement. Historically Sythe has decided that for ironman accounts, the reimbursement is the item value times 4.
That would come down to roughly a 168m refund + a refund for the uncompleted killcount.
See the spoiler at the bottom for the calculation of this refund.

As you can see this number is less than the services required to get these items back. I get that this is not the solution you were hoping for, but unfortunately this is all Sythe can offer here.
Please let us know how you'd like to proceed.

Spoiler: Calculation of above

Crystal legs = 3 armour seeds + 100 shards = 23.072m
Brimstone boots = 0.382m
Black mask = 0.664m (hydra item only has a 50k value on wiki)
Ring of suffering = 17.818m
Total: 41.936m
Times 4: 167.744m

 

[Arises]

If that’s the case. I would like for the server to retrieve everything back.
Can we leave this thread open until it has been done so?

 

[Arises]

Can we also get a response from eagle services on record saying he will get this done asap on this thread? @Eagles Services

 

[Arises]

I prefer to be paid back my service payment. And all my items to be retrieved back asap. is that something that we can do ? @Zora

 

@Eagles Services your attention is required here.

 

For the record, while Sythe’s suggested resolution was simply to pay 4x the item value, we chose to go further and honor our original offer to fully restore the lost items directly on the client’s account. Our focus has never been just about minimizing financial loss or closing the dispute quickly — it’s about client satisfaction, accountability, and making sure everything is set right. We want this to reflect our genuine commitment to professionalism and integrity. We’re happy to share that the matter has already been resolved together with the client in the ticket. Everything is being restored to his account as agreed, and the situation is now fully settled in a positive way

 

For the record, while Sythe’s suggested resolution was simply to pay 4x the item value, we chose to go further and honor our original offer to fully restore the lost items directly on the client’s account. Our focus has never been just about minimizing financial loss or closing the dispute quickly — it’s about client satisfaction, accountability, and making sure everything is set right. We want this to reflect our genuine commitment to professionalism and integrity. We’re happy to share that the matter has already been resolved together with the client in the ticket. Everything is being restored to his account as agreed, and the situation is now fully settled in a positive way

Thank you for resolving this.

If that’s the case. I would like for the server to retrieve everything back.
Can we leave this thread open until it has been done so?

We don't keep reports open that long. I'll be closing this report, but if any new issues arise please feel free to create a new report.