Stalling my item recovery order

[Arises]

This is a follow up post with the first post that was resolved.
LINK [Resolved] | Sell & Trade Game Items | OSRS Gold | ELO
@Zora you were the mod that looked into so not sure if you have to be the one to follow up again.

Scammer's profile link: Eagles Services | Sell & Trade Game Items | OSRS Gold | ELO
Amount scammed: Lost ironman items. following Items : - Crystal Legs (2 Seeds + 100 Shards ) - Hydra Heads - Drake's claw - Ring of suffering ( 1 Zenyte) - Black Mask - 2M NMZ Points - vorkath head
Discord ID + Unique Discord ID: mared. 1036756679645212803
Proof that it's their Discord: Screen capture - 6df149af6b52795a01c0b7367bb77256 - Gyazo
How they scammed:
- On September 15, 2025, after we reached a resolution (on the first post) they started working on retrieving my lost items back. they started with the easy ones like 2m nmz points and rune pouch. Which went smoothly. But once it started coming to the grind ones they started show less and less progress daily to the point where the last time someone was on the account was 12/16/25 well over a month ago.
My issue is i am seeing many other orders being completed in their "completed" thread on disc. while mine sits at last priority? or stalling to get me to just forget about it? im not sure but i dont think i am being paid back how im supposed to. owner has been difficult to reach and they are also deleting my messages in the "general" disc chat when im complaining.
Im really out of options here. last time we spoke last week he said "I’ll assign workers asap" and tagged 2 people which none has logged into in 5 days. im paying membership with my money for the account just to sit.
I just want my items back please and to be treated like a paying customer to which i have also not seen my payment for my failed order refunded.
Other relevant trade screenshots:

 

hi @Arises @Eagles Services , was a specific timeline set for the remake of the order?

 

hi @Arises @Eagles Services , was a specific timeline set for the remake of the order?

@Zora There was no agreed timeline for recovery. We already retrieved part of the items, yet the user kept requesting extra compensation (bonds, supplies, food, pots) and many lvls, which exceeds the original loss.
I attempted to resolve this fairly, but at this point I will strictly follow Sythe terms and offer 4x item value, as required.
Yes, there was a delay affecting all orders due to serious real-life emergencies, including the loss of my father. This was not intentional.

I believe a 4x payout under Sythe rules is a fair and final resolution.
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image hosted at ImgBB
image hosted at ImgBB

 

[Arises]

After they lost my items. They assured me they would get it all back right away! (As seen in pictures)
They wanted to make things right and get all my items back. And that’s what I want too. Now he is pushing me to take the 4x value and you genuinely can’t value some of these items and the time it gets to get them. they assured me they would farm the supplies and everything would get back as soon as possible (as they told me in disc) this was 4 months ago and after 1 month all progress has slowed down to the point of no one has logged on in about a month and no items have been retrieved for over 2 months.

 

@Eagles Services you will need to finish the account as promised to the customer, making a deal with the customer, making his account unplayable for months, and ultimately giving up isn't something the customer should have to handle. This was indeed your mistake as the op suggested. Taking the easy way out after months of "work" is not going to be the answer

 

[Arises]

@Pirate thank you. I hope he won’t keep stalling the recovery.
@Eagles Services i hope you will stick to your word and finish this quickly. This shouldn’t take more than 2 months if you actually put your workers on it.
I have an extra zenyte and black mask in bank so you don’t have to get those 2 items.

I am working with you so please work with me and show everyone how good your server can be.

 

@Eagles Services you will need to finish the account as promised to the customer, making a deal with the customer, making his account unplayable for months, and ultimately giving up isn't something the customer should have to handle. This was indeed your mistake as the op suggested. Taking the easy way out after months of "work" is not going to be the answer

We were fully prepared to continue and complete the account as originally discussed.

However, the customer began threatening additional Sythe reports while also requesting services that were never part of the agreement — including farming, extra skill training, gathering supplies, potion making, and other unrelated tasks.

Despite this, I still assisted beyond Sythe requirements purely out of goodwill.

To clarify: under Sythe terms, our obligation is limited to item compensation. There is no requirement for extended farming, skilling, supply gathering, or full account rebuilding.

At this point, the user appears to be leveraging the situation to obtain additional services, which I cannot accept.

We are willing to resume work on the account. However, if the threatening behavior continues, we will cease account work and proceed strictly under Sythe guidelines with a 4x item-value payout.

The original recovery agreement was made in good faith and respect — not because it was required by Sythe rules.

I am seeking a professional resolution, but continued pressure and exploitation attempts are not acceptable.

 

[Arises]

Exploitation??
So you want me to farm food. Farm herbs make potions and get everything ready to get KC for things I have already done?
You’ve already used valuable resources in attempt to RE-gather items I already worked hard to get. I was hoping to use those for new upgrades but you used a lot of my resources and now expect me to keep supplying you?
Do you understand how demotivating that is and how not fair that is? @Pirate @Eagles Services

 

Exploitation??
So you want me to farm food. Farm herbs make potions and get everything ready to get KC for things I have already done?
You’ve already used valuable resources in attempt to RE-gather items I already worked hard to get. I was hoping to use those for new upgrades but you used a lot of my resources and now expect me to keep supplying you?
Do you understand how demotivating that is and how not fair that is? @Pirate @Eagles Services

I didn't say that u have to supply me!!, I guess u need to read my message again

 

Great, if the issue comes up again an DNT/TWC will be placed. You agreed to aid the customer, a quote from yourself -

...it’s about client satisfaction, accountability, and making sure everything is set right. We want this to reflect our genuine commitment to professionalism and integrity....

[Resolved]

You agreed to get the items back, he already took the time to farm the items to include farming his own supplies. Demanding him to also get more supplies is kinda crazy, but thats just imo. If any further issues or major delays remain, make another post and tag me directly @Arises