Hope Services Request for TWC Removal

Link to/reason for TWC: Open dispute with member :bdubsw93

List of vouches since receiving TWC: (Please note: It's advisable to present vouches where the other party went first in the deal and where the deal was for a considerable sum, the more of these - the better).

Spoiler: Vouches

Reasoning/explanation for sketchy behaviour leading to TWC:
One of my employees messaged an impostor admin of mine account details. I accept full responsibility for his actions, and have taken steps towards combating imposters through our services. which I will outline below

Previous TWC & disputes if applicable: N/A

Anything else you wish to say:

Spoiler: Notes

In the past, I had an announcement channel + had my discord server's settings so that when a new user has joined the server, their name was broadcasted for anyone to see in a #welcome channel. This caused a huge amount of problems in the past because imposters of myself and Tyler were directly contacting these newcomers and were scamming them under the guise of us. Also, when a user wanted to make a ticket, they had to do a command which was publicly visible to anyone. Also, when a new user joined, they were directly messaged by our main bot a huge wall of text, which had good intentions but people don't really read it fully which still led to them being scammed.

List of changes that were made to our order system to help better protect our customers:

1. I've removed the public welcoming channel + disabled discords' automatic welcoming message. This was a huge hit for the imposters as there was no way for them to tell who was the newcomer that joined my server.

2. I've changed the overall system we use with our previous bot. Because the old bot required users to use a command, which was still available for anyone else to see (and therefore know exactly who created a ticket), it made people incredibly vulnerable. With the new system in place, it helps keep anonymity to the public so that my staff can get in contact with them right away.

3. Users are also sent a smaller welcome message upon joining. This message warns them of imposters of us and that they should protect themselves.

4. I also added an introduction channel for all users who join my server. Anyone who joins has to read and after, react via the reaction emoji to confirm they have read/understood my server rules/warnings/tos. This helps confirm with the new user, along with all of our other warning systems, that there is danger out there and we are doing our best to protect them

In addition, I know the TWC was not a result of sending a bad PM, but it still involved an imposter so I'm going to leave an example PM I have sent recently

 

Support

 

Full disclaimer: I work for you, so I will be abstaining from this. although thanks for the tag @TySimpson

• You've filled out the template correctly
• You've taken responsibility for the employees actions and taken measures to ensure it does not happen again
• And you've collected a considerable amount of vouches since the occurrence

 

support

 

Please make sure that doesn't happen again. I'll support the removal.

 

Support, twc removed