User Services

Discussion in 'Community Input' started by SethMek, Sep 25, 2018.

User Services
  1. Unread #1 - Sep 25, 2018 at 6:41 PM
  2. SethMek
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    User Services

    I feel as though some trusted members of the User Service community are more concerned with quantity over quality. For example, a shop owner taking in an unnecessary amount of clients while only being able to fulfill a few of them a time, leaving the client who's account isn't being currently worked on, stranded w/o playtime for sometimes days. It should be where the service provider does not take a clients information until they are absolutely certain the account is going to be worked on, that exact moment. Another thing that I've noticed from personal experience is that communication with these service providers is absolutely fucking dreadful. Even when asked before the service begins for updates, updates are never given. Response time is usually slow and when you do get a response, it's vague. Interestingly enough, before they've started business with you, they're the complete opposite. Once they've secured payment, the "TOS" (fucking bullshit) is activated and you're absolutely shit out of luck. He can sit on your account for a week and there's not a damn thing you could do other than cancel the service, even then you will never get a refund. I just think it's unfair that we have pay top dollar for these services based off of their "trustworthiness" and they don't even have the decency to keep you in the loop.

    Not sure if this is the correct section but if not, feel free to lock or move. I hope nobody gets offended by this, but this is purely based off my experience. I will not names of who these people are, don't ask.
     
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    Last edited: Sep 25, 2018
  3. Unread #2 - Sep 25, 2018 at 6:51 PM
  4. Fyrix
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    Well. You can always make an agreement with the trainer on a deadline. If they don't meet the deadline, you can get a refund or extra. This agreement has to be made before the service tho.
    If you don't set the conditions, then obviously they can stretch the timeline because "they" can do it.
     
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    Last edited: Sep 25, 2018
  5. Unread #3 - Sep 25, 2018 at 7:02 PM
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    You are correct, and in the past that has been my mistake that I did not set a time-frame.
     
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  7. Unread #4 - Sep 25, 2018 at 7:12 PM
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    They are more focused on quantity over quality. Not all of them, but I'd say 75% of them. Reason is because they think they can handle x amount of orders until they realize they are so backed up there's no going back. Set up a deadline, and if that deadline's not reached, make them compensate you. Make an agreement beforehand.
     
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  9. Unread #5 - Sep 25, 2018 at 8:42 PM
  10. Spizz
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    Like they said above, you gotta put the terms on the table and if the service provider agrees with them he has the obligation to obey. It doesn't matter on how many order he has, that is his problem, he has a responsabity to fulfill with you.

    Many customers don't know the power they have in their hands, trust me. The most important thing a service provider has is his reputation, and a bad service or poor trading practices could lead easily into a dispute or a TWC, fucking up months or years of effort.

    I'm speaking from my own experience, so don't be afraid to fight for your rights as a customer, goodluck :)

     
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  11. Unread #6 - Sep 25, 2018 at 8:44 PM
  12. SethMek
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    This is a good post and I will definitely keep this in mind for the future. Thank you.
     
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  13. Unread #7 - Sep 26, 2018 at 2:47 AM
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    can always just avoid service providers who use workers. theres always a lag between the customer and provider because they arent the ones doing the work. so they have to wait for the workers to reply before they can reply/update you.

    theres some people who do the work themselves so can do some deeper research to find those people
     
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  15. Unread #8 - Sep 26, 2018 at 7:32 AM
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    That only happens with low established service providers, which is why you see alot of people instantly donating thinking they will become famous and what not. It has nothing to do with having workers otherwise no one would be hiring if it wasnt the smart move. A good service provider will always be able to give u updates within 24 hours and he doesn't need to start your order at once, as long as its completed in the time frame provided.
     
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  17. Unread #9 - Sep 26, 2018 at 7:36 AM
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    I agree ive also been guilty of this myself, taking on too many orders not being able to do them all and upset customers

    Best to negotiate a time clause tho.
     
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  19. Unread #10 - Sep 26, 2018 at 1:33 PM
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    For reference I just recently had to cancel an order with a service provider because the timeframe kept moving further and further and promises were not met. He had possession of my account details for 48 hours and only managed to achieve 254K XP, 164K of which was construction, which takes little to no time to do. He also mentioned his worker his juggling other orders. Clearly understaffed for the volume of orders, leading back to my original post.
     
  21. Unread #11 - Sep 26, 2018 at 1:54 PM
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    Easiest way to manage that is by agreeing before hand on a refund percentage for every day late. If he disagrees then pick someone else.
     
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  23. Unread #12 - Sep 26, 2018 at 4:17 PM
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    I think just boils down to communication, from our experience (FancyHire) so far is that people expect a service NOW. It's not possible 99% of the time because you already have a queue, then when you tell people sorry there is others in the queue they take their business elsewhere.

    If service providers can at a minimum estimate their best guess of when the service will start and finish thats all people want. We tell people the rough day and how long it takes. Not too hard lol
     
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  25. Unread #13 - Sep 26, 2018 at 4:23 PM
  26. SethMek
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    Totally agree. It's okay if a service provider takes in your order, as long as you're fully aware that you may not be tended to right away. The key is to have both parties on the same page.
     
  27. Unread #14 - Sep 27, 2018 at 12:40 AM
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    They are shit service providers if they don't provide somewhat of an estimate as to how long it will take for the service to be finished before the service is even started imo.

    Edit - Person buying the service should ask how long it will take beforehand as well.
     
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    Last edited: Sep 27, 2018
  29. Unread #15 - Oct 10, 2018 at 2:34 AM
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    To avoid your time being wasted, you should ask them for a time-frame, and if they don't complete it within that timeframe, then you can hold them liable for compensation or extra's.

    Secondly, you should also understand people doing services are also humans, who have a normal life and what not, things can come up leading to delay, but then the person doing services should inform you. Communication is the key factor. I can wait an extra day or two knowing that the guy working for me is going through somethings in life, rather than assume he's just dragging this along and doing nothing.

    A service done with planning, and a good communication will never disappoint.
     
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  31. Unread #16 - Jan 19, 2019 at 12:51 PM
  32. deadmou5e
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    i've been denying so many people just so i don't get in over my head. taking on too many will just put you way behind and late and give you bad reputation.
     
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