Our clarification for this is pretty cut and dry. If you are an owner, you are responsible for any workers/managers/ ect mistakes/scams.
To address some of the questions-
1. "We can't be online 24/7 as a owner" - Don't autobump 24/7, accept deals 24/7, and or hire someone who you deem responsible enough to make the call in your absence to bring down the overall risk factor.
2. "Managers/employee's have deposits and are given orders over the deposit with the server" - Thats the mistake of the owner/managers. The purpose of the deposit is to ensure the worker isn't given access to an account or total number of accounts/orders over the deposit with the server.
3. "The customer didn't tell us the wealth of the account when placing the order, and the worker scam quit" - Have your customers verify the bank wealth before taking the order, and have the worker reverify the bank wealth with a screenshot upon logging in. If the customer "forgets" that he left a tbow on the account and never stated it before placing the order and it magically disappears, the service
shouldn't be held liable. Ex. Customer places an order for 100m, states bank wealth is 50m. The server gives the order to a worker with a 200m deposit, and afterwards claims he forgot he had a tbow on the account and the worker scam quits, in short the customer is in the wrong, but the server should at a minimum refund the order and or do the best they can if it's proven. Again, this would fall under a case by case basis.
4.
@Suuh said something really nice as well here -
If you're a provider and your popping up with 1,2,3 bills worth of GP missing off of customers accounts and accounts being hacked, random stuff missing and multiple scam reports unfortunately that service provider might be the problem.
If the discord server has multiple reports, but not much proof of being liable, but it's likely that they server is liable, in most cases we will punish the server because obviously something is going wrong.
5. If someone's manager has a deposit of $300, and they scam $400 the server will be liable for the full $400 regardless if the manager has a deposit of $300. A manager with a deposit of $300 is low anyways, and im hoping that's just a random number thrown.
6. Service discords TOS do have the capability to have their own ruling and we as staff MOST of the time stick to that ruling. But sometimes some service discords go way to far, which is when Sythe staff may overrule a service discords TOS.
@Primal . If you feel that the ruling was biased or dependent on the mods current attitude, you're free to ask an admin or another global to review.
7.
@Okamikun The staff team is pretty diverse, and we don't always agree which is why the team works well together. When we post that we discussed with other staff members on a report, it's true. We indeed post our issue, what we think, the link to the report, and ask other staff members to chime in. Once we get an majority vote on the report, that is what we go with, regardless of what the staff member taking the report thinks. Ex. If i take a report and feel that it should go one way, but the majority believe it to go another way, regardless of my standpoint I will resolve the report as other staff members believe to be correct.
@Suuh you have a very good understanding of the rules, thank you for answering the majority of the questions. But if anyone has any questions about their service discord, just send me a dm i'll be free to answer it, just remember i'm not only 24/7 even if my discord says i'm online.
