PlayerGuardian™ Buyer Protections
This document describes the protections that PlayerAuctions, through PlayerGuardian, offers to buyers. PlayerGuardian’s protections for sellers are listed separately.
The Problem:
The incredibly rapid growth of the MMO game asset industry, which current research estimates to be a multi-billion dollar industry, has largely outpaced the creation of proper policies and infrastructure to support itself. Perhaps the largest problem in the international marketplace is the lack of payment methods for these digital assets that do not heavily favor the buyer or seller in the case of a dispute. The result has been exceedingly high rates of fraud for all parties. Many buyers send payment without receiving delivery, or have their purchased game accounts stolen. Legitimate sellers may complete delivery, but soon after discover they were the victim of payment fraud and receive a chargeback. To make matters worse, impacted players would find that they had virtually no recourse available given that these were transactions for digital assets.
Recognizing this as a key problem in our industry, PlayerAuctions has taken it head on by developing PlayerGuardian, our security technology that eliminates these risks for buyers and sellers to ensure the most secure MMO game asset trading platform available.
Our Solution:
At the heart of the PlayerAuctions platform is PlayerGuardian™, a powerful proprietary technology that provides unparalleled protection for all players, payments and trades. Buyers are guaranteed delivery of their purchase or their money back. Sellers have complete protection against payment fraud and chargebacks.
Based on the security systems and procedures at Itemmania in Korea, PlayerGuardian technology has been further enhanced at PlayerAuctions to meet the needs of the international market. This security technology has been proven on Itemmania through the successful and secure completion of more than 30 million player-to-player trades. This makes PlayerAuctions not just another auction site, but instead the most safe and secure place to buy and sell MMO game assets online.
Your Benefits:
Benefit Secured by PlayerGuardian How PlayerGuardian Protects You
Guaranteed Payment Security
Making a purchase on PlayerAuctions is safe and easy. Buyers on PlayerAuctions purchase directly from their fellow players and PowerSellers. However, unlike other, unsecure auction websites, buyers do not send their payments directly to sellers. Instead, all buyers send their payments directly to PlayerAuctions, where it is secured by PlayerGuardian. Only after PlayerAuctions has confirmed the delivery of goods has been successfully and accurately completed will payment be disbursed to the seller.
PlayerGuardian also ensures the privacy of your sensitive personal or financial information, such as your name, address, credit card number, or payment account details.
Guaranteed Full and As-Described Delivery, or Your Money Back
Through PlayerGuardian, PlayerAuctions guarantees that the seller will deliver your order accurately as described, and in full, or your money back.
PlayerAuctions provides these guaranteed protections for all products traded on PlayerAuctions, including game currency, accounts, items, powerleveling, and guides.
PlayerAuctions After Sale 100% Support Guarantee
All game accounts purchased by Verified members and above through PlayerAuctions are guaranteed after sale support. For those members wishing for extra security for their purchased accounts, PlayerAuctions offers insurance packages which are protect against the rare event of your purchased game account ever being irrecoverably reclaimed or suspended due to the previous owner. If this occurs and PlayerAuctions is unable to completely restore your access to the undamaged game account, PlayerAuctions will award you with PlayerAuctions Market Credit equal to the specific insurance package price, usable toward any purchases of any products offered for sale at PlayerAuctions. Learn more about our protection from this exceptional event.
Convenient & Worry-Free Trading
With other, unsecure auction or player-to-player websites, you are forced to trade at your own risk, especially with digital goods. What's worse - when you get scammed, you're on your own. There is little anyone can do for you.
You can rest easy when you trade on PlayerAuctions as PlayerGuardian comprehensively performs all the necessary verifications for you. We guarantee that the seller will deliver to you accurately and in full, or your money back.
Guaranteed Seller On-Time Delivery, or Your Money Back
Before making a purchase, buyers on PlayerAuctions are able to see the seller's guaranteed delivery time. Overwhelmingly, seller delivery guarantees are met on PlayerAuctions as sellers are highly motivated to fulfill them as promised.
In the unlikely event your purchase is not delivered by the seller within their guaranteed timeframe, PlayerAuctions allows you to cancel the order without penalty for a prompt and hassle-free refund. Learn more about what you can do if you encounter this exceptional event.
Transparent Seller Service Ratings
As an open and transparent marketplace, PlayerAuctions enables you to see the true service and reliability of a seller before making a purchase.
With the feedback and reputation system on PlayerAuctions, buyers and sellers may rate each other based on their trade experiences. This system rewards good service, and penalizes non-reliable traders. Learn more about the PlayerAuctions Reputation and Feedback system.
A Secure, Trusted Trading Community
As a member of PlayerAuctions, you join our secure and trusted trading community. Through manual and automated procedures, we heavily regulate our marketplace to remove anything that is found to be in violation of PlayerAuctions policies, and thus determined to be an inconvenience to the PlayerAuctions community.
All transactions on PlayerAuctions are fully protected by our security guarantees, making the rare, misguided attempts at fraudulent activity nothing but an inconvenience for our members. PlayerAuctions, through PlayerGuardian, employs a variety of both orthodox and unorthodox measures to prevent, track, investigate and log attempts of fraudulent activity to best reduce the chance of this inconvenience.
Learn more about how PlayerAuctions responds to attempted fraudulent activity.
Information Privacy
On PlayerAuctions all members' privacy is protected as neither party sees sensitive personal or payment information, safeguarding both buyer and seller against identity theft and stolen credit card numbers. PlayerAuctions respects your privacy and will never rent or sell your personal information to third parties.
Bank-Level Data Security
PlayerAuctions uses 128-bit SSL encryption to ensure that all communications between your browser and our website are secure. We store transaction information in a secure facility, on our own servers, protected by 24/7 physical access security and monitoring systems. PlayerAuctions has also received the VeriSign Security Seal and is tested, and certified, by McAfee daily to pass the "McAfee Secure" Security Scan. This certifies PlayerAuctions as providing the highest level of protection for shoppers.
Unofficial Player Action feedback thread
Will definitely be using again.
