Runescape Ticketing System

[Caspa]

Do they still reply and how long would it usually take them ? It says 24-48 hours but I've been waiting about a week.

 

[GW2acc]

if it's about a ban they won't answer

 

[HotColdRush]

Anything to do with botting will not get an answer.

The only thing I have heard of working is tweeting at them, but you're going to need a reason other than "someone else had access to my account"

 

[Caspa]

Its not about a ban, I'm trying to get back an older account of mine I forgot the email/login details to.

 

[Caspa]

Anything to do with botting will not get an answer.

The only thing I have heard of working is tweeting at them, but you're going to need a reason other than "someone else had access to my account"

So you can't do account recoveries through ticketing anymore?

 

[HotColdRush]

So you can't do account recoveries through ticketing anymore?

Maybe it will work , but they have a dedicated system for recoveries now.

Check it out on the website

 

[Caspa]

Maybe it will work , but they have a dedicated system for recoveries now.

Check it out on the website

I'm having issues with the registered email though and I cant recover it through the account recovery page.

 

[JustGoNow]

They don't answer on weekends.
If it's old and you don't have much info, it might be a while.

 

[Caspa]

They don't answer on weekends.
If it's old and you don't have much info, it might be a while.

Cheers for the heads up, I've got all the info on it so I should get a reply within the next few days.

 

[jossie]

Wow, seems like Jagex would answer only if the request has been read and conceived by any of their reader, no matter what the request is about.

 

[Mootrucks]

If it's about an account recovery they should reply within a few days, good luck!

 

[Caspa]

If it's about an account recovery they should reply within a few days, good luck!

Hopefully they do.

 

[Caspa]

Over a week with still no response -.-

 

[456Split]

If its botting related you might be screwed, otherwise I hear the ticket system is still rocking unlike their email support

 

[Caspa]

They changed the system back to where you can manually recover the account so hopefully I can successfully get it back ?

 

[Brad]

If its a request they don't want to answer they don't reply, happened to me lots of times. Just keep resending it till you get a response

 

[Zenom]

Just keep sending it...all of mine have been replied within a week lol...i honestly sent them about 3 tickets in 5 days and the 6th day i got a reply...