here is the chat transcript when I told them
Chat started on 10 Jan 2018, 08:51 AM (GMT+0)
(08:51:06) *** Visitor 53777684 joined the chat ***
(08:51:06) Visitor 53777684: hi
(08:51:09) *** Sura (Swap agent) joined the chat ***
(08:51:11) Sura (Swap agent): ye
(08:51:32) Visitor 53777684: I was just banned for real world trading and I didn't do anything but log in and go to the g.e
(08:51:42) Visitor 53777684: and I changed my name
(08:51:49) Visitor 53777684: i just bought the acct
(08:52:00) Visitor 53777684: literally 2 hrs ago
(08:52:02) Visitor 53777684: not even
(08:52:17) Sura (Swap agent): Oo how it can?
(08:52:23) Visitor 53777684: huh?
(08:56:29) Visitor 53777684: hello
(08:56:31) Visitor 53777684: i need help
(09:18:54) Visitor 53777684: well ???
(09:45:28) *** Rswap joined the chat ***
(09:45:47) Rswap: Your ip is probably infected or something
(09:46:09) Rswap: My other accounts are ok
(09:46:20) Rswap: Which were made in same batch
(09:49:22) Visitor 53777684: my ip aint infected
(09:49:23) *** Rswap left the chat ***
(09:49:53) Visitor 53777684: i never do rwt on this ip
(09:52:12) Visitor 53777684: hellllo?
(10:01:45) *** Sura (Swap agent) left the chat ***
(10:08:21) *** Rswap joined the chat ***
(10:08:39) Rswap: I sold u fresh account 0 stakes on it
(10:08:45) Rswap: Never been used before
(10:08:48) Rswap: One pw used
(10:09:04) Visitor 53777684: ok and i have never RWT at all on it
(10:09:31) Visitor 53777684: your IP is probably Hot because the guy that got banned 2 days ago
(10:09:42) Rswap: I dont even log in
(10:09:54) Rswap: It
(10:10:08) Visitor 53777684: i know when i got the acct it said 7 days ago was last login
(10:10:12) Rswap: I get it from trainers and i forward em
(10:10:48) Rswap: And my accounts from same batch are fine
(10:10:53) Visitor 53777684: well something on your traainers end made this happen because all i did was stand at the g.e and then switched email and username
(10:11:09) Rswap: U have rwted on it yourself
(10:11:12) Rswap: And u got banned
(10:11:17) Visitor 53777684: no ... i didnt
(10:11:35) Rswap: And its in my tos i am not responsible for any bans
(10:11:43) Rswap: Happen after sale
(10:11:50) Visitor 53777684: 2 hours seriously?
(10:11:56) Visitor 53777684: and i didn't even use the acct
(10:12:30) Visitor 53777684: i didn't even leave the g.e with it
(10:13:15) Rswap: It only take few mints
(10:13:25) Rswap: To do rwt
(10:13:45) Rswap: I delivered u fresh account
(10:14:11) Rswap: Whatever you did on account no one knows
(10:14:36) Visitor 53777684: omg dude u should definitely give me a refund or a diff acct ... i did nothing absolutely nothing on the acct
(10:14:38) Rswap: Account was fresh never been used to stake before i can proof that since it has no email on it
(10:15:05) Rswap: And one pw used on it
(10:15:22) Visitor 53777684: that doesn't mean anything
(10:15:25) Rswap: Anyway
(10:15:42) Rswap: Its in my tos i am not responsible
(10:15:47) Rswap: For anything after sale
(10:15:52) Visitor 53777684: so your basically telling me to fuck myself right?
(10:16:07) Rswap: Well u knw u did rwt and u got banned
(10:16:17) Visitor 53777684: dude i didn't rwt
(10:16:24) Visitor 53777684: not on that acct
(10:16:39) Rswap: Ok that your comp ip is flagged
(10:16:48) Rswap: Either way its your problem
(10:16:48) Visitor 53777684: i have never rwt at this ip address
(10:17:08) Visitor 53777684: ok its my problem, say no more
(10:18:00) Visitor 53777684: ill be notifying sythe
(10:18:24) Visitor 53777684: and post ad reviews so when people search you, you lose business
(10:18:40) Visitor 53777684: fucking Pakistani's man
(10:18:50) Visitor 53777684: all fucking scum
(10:19:22) Visitor 53777684: i shoulda used paypal to fucking appeal this
(10:20:41) Rswap: U have full right to post but no right to abuse me
(10:21:13) Rswap: Further doing it will get u banned from my site
(10:23:05) Visitor 53777684: have a good night
(10:23:11) *** Visitor 53777684 has rated the chat Bad ***
(10:23:29) *** Visitor 53777684 left the chat *
I had the transcript emailed to myself from their live chat so I can forward that email to whoever needs it