[RESOLVED] Keep Treatment Equal For All Users

There's different circumstances under every report. Your last report was due to a valid issue with paypal. When R2's issue was them being lazy and deciding to force the user to wait 48 + hours for his payment. This forced the user to make the report. Thanks for your opinion though and i respect it 100%

 

R2 had a $30,000 cashout via BTC pending. Last I checked that's a completely valid reason.

You might of wanted to try this suggestion with a different example. R2 and that particular report are pretty bad ones when your talking about potentially the most trusted user on the site and him having a completely legitimate reason. You really cut the legs out from under this suggestion by using that particular example. You'd do better to find an actual case(if there even is one) where a trusted user of that scale didn't get DNT'd and did scamquit.

Just a sidenote; I believe this is a non-existent issue because I cant recall a case of that actually happening ; Maybe you can find one ; Common sense by staff though seems to be working perfectly unless you can though.

If you find more cases than not where users actually managed to scamquit more due to them not being issued a DNT I'll revise my opinion - As of now though I see a non-existent issue.

 

Dont think G2A cashes out users with BTC. He was waiting for $30,000 supposedly to be added to his bank not BTC addy lmao. If has 30,000 waiting to be added to a bank, and he's a millionaire as u say he is. There should be no issue paying out $405 immediately

 

G2A does cashout via BTC. Straight to your address. It varies between 1-7 days in terms of cashout(It's random). So actually its entirely valid.

Also it's financially far cheaper to wait for a cashout to arrive than be forced to buy BTC ; If you have 20 gold buys worth $5000 in BTC to payout - It's worth waiting the extra day for that $30,000 to arrive that u already paid G2A to cashout versus paying a redicilous $200 fee to buy that $5k in BTC.

This is a very common (and completely acceptable) gold trading practice. Nothing sketchy about it.

 

Also another user posted proof of him going on the website and asking R2 if they can buy 1b via BTC and they said yes lol

 

Read my above post. Explains.

 

Thats not the customers problem lol

 

Well you're not thinking about the customer. What about the consumer. Why make them wait when they are selling to you. Then you just hold the gold. Basically a free $405 loan for 2 days.

Edit: Glad me and @RussianUmad are on the same page

 

Dude no offense but just shut up, I highly doubt he processes 25k upwards per day. Also, why does that matter? He still did poor trading and should be given at least a Twc, No one is Above anyone doesn't matter who you are.

 

My overall point ^^ thank you , ( Excludes Staff though, unless there is a report on a staff member )

 

His site his rules.

You choose to sell to his site -> You play by their rules.

I shouldn't need to tell a ex-moderator the basics of the market. You aren't promised payment instantly at any point. If a gold site wants to take your gold and delay payment for a day their entitled to do that. Just as your entitled to never sell to that site again. People cant just keep your gold(obviously) but if they can provide reasonable justification as to why they held on to it for a day(EX- Awaiting a payout) they are fully within the rules. There is nothing illegal about holding gold if you have a justifiable reason.

If you feel that's unfair leave a review or don't use that company again.

 

Okay, an your / their site , IS NOT SYTHE.ORG, which should be handled here accordingly if a report is to come up which it did.

The user had to push a report to process his money, the miraculously the MONEY was available within like 18 hours of the post

A RASC REPORT SHOULD NOT HAVE TO BE MADE IN THE FIRST PLACE IF THEY WERE DOING THINGS RIGHT

 

8. Delivery Disputes

If You believe the delivery of your products or services were not properly completed by The Company, then you must notify us immediately through our Live Support system, or by sending an email to EDITED OUT(Divine). We will investigate your claim and respond as soon as possible.

Follow the process as prescribed by the company, until you follow the process and the company fails to respond-> It's not a violation.

Once you follow the proper company channels than you file a report, and staff will make a judgement as to if the prescribed channels were followed and who is at fault. In this case I saw no indication the filer of that report followed the company process and R2 had a completely justifiable reason as to why the payment was not issued. R2 than issued the payment once a complaint was made(the report).

I firmly believe had the reporter followed the proper company channels -> He would of received his money -> There's no indication he followed the proper company channels ->Thus R2 is not at fault (even if he had no reason which he did).

 

Feel like we both got our opinions out, Lets let others chime in , again i 100% respect what you are saying. But we gota agree to disagree

 

Come on dont waste energy Divine , its impossible to justify keeping someone waiting 48 hours for a payment of $500 when you are a millonaire.

I think having someone DNT until a report resolved is a bit extreme in some cases (very trusted members/companies like bogla and so on) but TWC was warranted for sure and there are a lot of similar situations like this one to use as example.
TWC is supposed to tell users of this site to be careful and is fair in this case since R2 couldnt deliver in the time frame he stated , hell companies like you mention (bogla/crazy/pie/etc) should be hold to even a higher standard when it comes to "trading practices and customer satisfaction" than a normal user not lower.

Tldr : Im my opinion DNTing someone until case is resolved is too much in some
cases , this one for example , but TWC was more than granted here.

 

If there is a dispute that is black and white (paid gp, didn’t receive gold in TIMEFRAME) then a DNT should be applied until resolved? Just because he is a millionaire does not mean he is not possibly scamming more people. And if anything, a dnt forces them to actually try to resolve the dispute in a timely matter. Also, when you’re withholding someones payment for something as ridiculous as 48 hours you deserve a damn twc.....

 

The way I see it, DNT is when there is risk present. There is no risk present in that report, R2 was not attempting to scam.

IF someone is being difficult, or not responding or something to that like, then a DNT would come into play, no?

 

I was talking to Charlotte on vc when this report was processed and explained R2 hasn't been around much / it's the weekend. Allan should not have given a deadline to the payment in question. And in future r2's staff team won't be doing that to avoid issues.

There were no other scam reports open and he was being helped on live chat(not ignored). R2 himself was not actively looking to trade while the report was open, he was sleeping. I don't see how a DnT would be warranted.

 

No, I agree a dnt would not be warranted But should be a 1-month Twc.