Ladies and gentlemen of the forum,
I come before you to seek resolution in a complex dispute between myself and the merchant RSGOLDFAST/RSORDERS regarding in-game purchases made on RuneScape. My intention is to present this matter with a sense of sophistication and clarity.
Before delving into the dispute, I conducted thorough research, examining various merchants in the RWT field. My decision to engage with RSGOLDFAST was based on their competitive rates, live service chat, and a responsive manager, which all conveyed a sense of professionalism and trustworthiness.My purchases were as follows:
3 accounts at level 126 (totaling $400, $900, and $900, respectively) - all with respectable combat stats.
A significant amount of in-game currency, 8 billion GP, was also acquired.
Initially, our interactions were seamless, and the service was swift. I adhered to RuneScape's rules diligently, ensuring that no direct trading occurred between my accounts. However, my most recent purchase of 3000M GP seemingly triggered an issue. The following day, one account was permanently banned, despite having no prior offenses and no clear avenue for appeal. Subsequently, another account, which had not interacted with my main accounts, received a 29-day ban for RWT, even though minor and moderate RWT offenses had been incurred earlier.This unfortunate turn of events has raised concerns about my third purchased account, as I conducted a wealth transfer between my two primary accounts.
The results of this dispute are as follows:
One account permanently banned ($400)
One account temporarily banned for 29 days (with the potential risk of losing all its wealth, depending on Jagex's actions)
The potential loss, if Jagex decides to clear my bank, could amount to -8,000M GP.
While my purchases fell within the 30-day return policy timeframe, the merchant expressed reluctance to assist in the resolution, citing the transfer of accounts to a Jagex account as a complicating factor.I have engaged with the manager, who remains responsive. However, I have noticed disparities in response times compared to when I was making purchases versus when I raised concerns about the products purchased.
I bring this dispute to this forum as I have been unable to find substantial information or cases related to RSGOLDFAST elsewhere on the internet. Additionally, I witnessed another user successfully resolving a similar dispute with an admin on this forum, which speaks to the fairness and professionalism of the moderators here, for which I am grateful.
Now, I invite your input on what would constitute a fair resolution:Should the merchant refund all my purchases?
Would it be fair for the merchant to refund all affected purchases, including the 5000M GP?
Could a partial refund be considered, covering the expenses incurred on the affected accounts?
Alternatively, could the merchant provide an in-house built account with 5,000 million GP as compensation for the losses?
I am still awaiting a resolution from the manager but have initiated this discussion to express my desire for a fair and professional resolution from RSGOLDFAST. Your insights and suggestions are highly valued.
Thank you for your attention and understanding in this matter.
I will also keep a update on my banned accounnts.
First time I've seen 29 day temp ban with RWT Major.
Wealth removal message appeared.
Will update here. Since there isn't much on the internet about rsgoldfast and how good their service actually is. And now the first time seeing wealth removal + 29day long ban.
Keep you all posted.
