Prizeboxes error

Hey guys

I made a 150$ donation, and seem to have received just one prizebox.

I thought it was for everyday 50 donated?

 

How do I get a generic Sythe Prizebox by donating?
To get a generic Sythe Prizebox, you must be a $100+ donor and then donate an additional $50 or more. You'll get a Sythe Prizebox for every additional $50 you donate. So, if you're a $100 donor and donate $100, you'll get two Sythe Prizeboxes! Please note that the additional $50 must be in the form of a $50+ donation. If you donate $30 and then $20, you will not get a Sythe Prizebox.

- If you indeed donated $150 as a whole, that's an interesting question.

 

[Shin]

@Meowth What was your donor status prior to donating $150?

 

@Meowth What was your donor status prior to donating $150?

I came from 50$ prior to donating, went up to 200$ in a donation of 150 earlier.

 

[Pain]

I've spoken to Matthew about this before;

Read here;
How do I get a generic Sythe Prizebox by donating?
To get a generic Sythe Prizebox, you must be a $100+ donor and then donate an additional $50 or more. You'll get a Sythe Prizebox for every additional $50 you donate. So, if you're a $100 donor and donate $100, you'll get two Sythe Prizeboxes! Please note that the additional $50 must be in the form of a $50+ donation. If you donate $30 and then $20, you will not get a Sythe Prizebox.

So when you were a $50 donor, you didn't qualify for a prizebox until you became a $100 donor, so the first $50/$150 you donated was ineligible for a prizebox(I know u made 1 large payment, the system treats it like its multiple $50 ones). So that now means you should be eligible for two prizeboxes, however;

I've had the issue where if you move from a lower donor to above $100 then some($50-> $300 donor for example) the system takes the 6 prizeboxes ud normally get and always subtracts 1(So ud receive 3 for going from $50 to $300, not 4, but if u donated $250, then another $50, ud get 4.).

Its something to do with the fact it was all donated at once vs in increments, its always better to donate in increments and you passing the $100 donor mark on a single large donation, this has been the subject of quite a few support threads in the past to.

To my understanding the above is why you got one.

 

Thanks for the info Divine. So this seems to be some type of error indeed.

Is there a way to get the second prizebox I was supposed to have gotten? And how would I go by that?

 

[Nino]

Yep, I had that aswell when I went from $50 to $200, I was told to pm Matthew but he never responded, so just stopped bothering.

 

@Matthew can you please look into this?