thats funny when i pm'd you with my order ID and my negative balance you ignored me for a week?
good luck with this by the way OP
I ignore the constant emails I get about people wanting to do "SEO" for us, I do not ignore members.
Oblivion, be fair. If my role was community manager, and I responded late, then get on me for it. If in reality, I handle all western business within our corporate governance, then please don't assume you are being ignored if I am unable to always respond in a timely manner.
Most people are grateful that I spend time and engage with people here at all
I've send a PM few weeks ago too about the 'new market' on PA. Never heard something. I'm getting the feeling Jake is very selective in handling issues. The ones not openly on internet are not solved. My advice is to start a thread over here making your issue public, I'll assure Jake replies and will solve your issue in order to keep negativity about PA down.
Cheers!
Yes. I am selective, my time is very limited. But actually the inverse of your suggestion is true.
People who send direct correspondence (
[email protected]), get helped the fastest. People who PM me, get help the next fastest. And people who start threads, usually have to wait for me to "discover", which... as people might have seen for this month... can cause significant delays, especially when I am traveling.
Your PM about "new markets" was very low on my to do list (sorry mate), and people having issues actually received higher priority responses
I was clear in that thread that people sending out PM's would not get preference, and that people who posted their info in the thread would receive the information first (which they did)
The PA owner hasen't been on but I dont even know why thats such an issue when he has workers he needs to give the people who work the livechat and emails some sort of power so hes not stuck fixing everyones small problems himself.
^^ This. Since I've been traveling this month, I have about 34 PM's I need to get to.
Our CS is steadily improving I'm happy to say with our new CS Manager, and in about two months I will be introducing her to the Sythe community for you all the meet.
