b0aty is incredibly popular in the RS community. His streams get by far the largest audience of anybody in the RS world. Jagex is looking to get more intimate with their community and are actually doing a decent job.
They're starting to realize that you can't treat your customers like they're a bunch of idiots. You can't keep telling people that everything is great when something isn't going well. They tried that for a very long time and it alienated the community. This is part of a bigger effort to rebuild the relationship with their users and accept that certain factors are outside of their control.
I hope it works out, from everything I have seen b0aty is a standup guy.