Need help screwed my comp up

[poopy2177]

Haha well I just got a really bad virus so I had to reset my windows
Now the problem is I can't connect to the Internet I suspect my wireless Internet chip or whatever isn't installed
So my question is how do I install it? I have this blue disk thing that says reinstall device drivers but that doesn't work so I need some serious help here thanks.
I'm on my iPod now just to let you know

 

[Chaos669]

Okay, so it sounds like your wireless/modem drivers aren't installed. To check go to your device manager and you'll see warning symbols next to them if they aren't isntalled. If you don't have CDs with the drivers on them, click on what driver you need in device manager, go to properties --> details ---> Hardware IDs from dropdown. You will see the VEN and DEV (vendor and device) numbers. Go to www.pcidatabase.com and look up your driver using those numbers. Works 90% of the time and I always use it considering I'm running a pirated version of Windows 7 with no drivers etc.

 

[poopy2177]

Ok I got to the properties and hardware ids and I'm not sire what to enter cause all I get is like:
PCI\VEN_14E&DEV4338&SUBSYS_000A1029&REV_03

What do I put in the site like 14E for ven?
I get like 3 of those and also what exactly web I do after I put those numbers on the website I am using my iPod touch

 

[Chaos669]

Your Vendor number is 14E and your Device number is 4388. Input either into the search boxes at the top of the website.

Try using another computer to do this. It involves downloading files.


EDIT: Sure you have your vendor and device numbers right?

 

[poopy2177]

Oh on what do I do when I dl the files? Also any chance of virus?

 

[Chaos669]

Try putting the drivers (should be .exe in most cases, or .zip/.rar) on a flashdrive, and then installing them on the computer that needs them. However if you download system information files instead of executables, you'll need to do the following:

1. Go to device Manager
2. Go to properties
3. Go to update driver
4. Choose to browse computer for driver software
5. Select folder containing the desired system information file (driver)
6. It will install itself.


Also, absolutely no chance of a virus using PCI Database. I've been using it for a long time now.

 

[poopy2177]

Ok thanks for the help I'll see If this works

 

[Chaos669]

No problem. If you're having any more difficulties add my MSN: [email protected] .

 

[poopy2177]

Hey I have another question I chose the folder and I get a screen saying the best driver software is already installed?

 

[Chaos669]

Okay, so maybe your drivers are installed. Here are a few other possible options that could be causing your internet not to work:

Wireless switch on laptop is off (if using laptop)
Have to manually connect to a network
Something is unplugged

Are you using wireless? If so do any wireless networks come up that are in range? If you're not using wireless what does your local area connection say (unplugged, no connections etc)?

 

[poopy2177]

Ya I am using wireless and nothing comes up in range I have a laptop and switch is on
It's a Dell if that helps

 

[Chaos669]

Try resetting your wireless router.

Also go to device manager. Do any devices have a warning symbol next to them (meaning the driver is not installed)?

 

[poopy2177]

Ya all network devices have the warning symbol

 

[Chaos669]

Okay so you don't have drivers installed then. Hmm, try uninstalling all your network devices by using the Device Manager, or try rolling back all your drivers and then getting them again from PCI Database.

 

[poopy2177]

Ok I'll try that

 

[poopy2177]

I love Chaos669
I FINALLY FIXED MY COMP THANKS TO HIM!!!!!
heres how I did it:
I have a dell xps so I went to dell support entered my serial number then it gave me a list of drivers to install so I installed the wireless wlan card
never would have found out how to do this if it werent for Chaos669 ty

 

[Chaos669]

No problem man . Glad to be a help.