Is this a lost cause?

[Krillex]

Email from PayPal:

As you know, one of your buyers opened a chargeback with their credit card issuer. This means that the buyer has asked their card issuer to reverse the money for this transaction.

We want to help you fight this chargeback, and are disputing it with your buyer’s credit card issuer.

Here are the details of this case:

Buyer's name: 
Buyer's email: 
Buyer's transaction ID: 
Your transaction ID: 
Transaction date: February 23, 2015
Transaction amount: $23.00 USD
Disputed amount: $23.00 USD
The dispute amount has now been debited from your PayPal account because of the following reason(s):

This transaction was not marked as eligible for Seller Protection.
In addition, you have been debited a chargeback fee.
If the credit card issuer decides the case in your favor, we will notify you that the payment will be returned to your PayPal account.

We understand that you may not have been expecting this chargeback. If this chargeback has made your PayPal account balance negative, please log in to your PayPal account and add money to your PayPal balance.

Should I just prepare to settle for my losses? Why am I charged an additional chargeback fee?

 

[Dream bot]

This is exactly why you should never sell via paypal if you don't request a government ID from your buyer. Paypal favors the buyer in a majority of virtual trades.

 

[Krillex]

This is exactly why you should never sell via paypal if you don't request a government ID from your buyer. Paypal favors the buyer in a majority of virtual trades.

This was from donor dice lounge, and your response didn't even attempt to answer my questions

 

[Dream bot]

This was from donor dice lounge, and your response didn't even attempt to answer my questions

Its common knowledge, and actually I took that from a reputable gold seller here on sythe (can't quite remember who, just saw him post about it on anther users thread).

I answered your thread title in a subtle way. If you want the hard answer, yes. Its a lost cause.

As for your next two questions, I have absolutely no idea.

 

[Alch]

It's very likely a lost cause without evidence for PP to send the CC issuer. The extra $20 fee is a credit card chargeback fee. Why? Likely because PayPal has to spend more time with these.

If you do a lot of business with PayPal (using goods and service) you can call and ask them nicely to waive the $20 fee.

 

To an extent. Try calling up and convincing the buyer to reverse it... or his parents. It's fairly easy to get contact information if you spend a few bucks. Make sure you have some sort of proof of delivery as well.

 

[Katherine]

To an extent. Try calling up and convincing the buyer to reverse it... or his parents. It's fairly easy to get contact information if you spend a few bucks. Make sure you have some sort of proof of delivery as well.

wouldn't that be harassment if you call their parents? if you don't have proof you may aswell settle for your losses, sorry

 

[Khaini]

To an extent. Try calling up and convincing the buyer to reverse it... or his parents. It's fairly easy to get contact information if you spend a few bucks. Make sure you have some sort of proof of delivery as well.

This. Find the guy's addres, contact his parents, or him personally. If you're going to fight this out through Paypal you'll lose...

 

wouldn't that be harassment if you call their parents? if you don't have proof you may aswell settle for your losses, sorry

As I said in my earlier post "Make sure you have some sort of proof of delivery as well."

ie the guy confirming on Skype that it was a successful transaction, a vouch he posted, etc. As long as you have something that's pretty clear (and not too hard to understand) for a third party.

 

[Dunsford]

Its not a lost cause. But for the hassle you'd have to go through to get it I would leave it seeing as its a small amount. Although you could ask PP to drop the fee if you use PP often

 

[SkullPi]

You gotta get personal and see if you can call his parents and/or PayPal to explain the situation.

 

It is a lost cause unless like what the others say which is to contact the buyer personally. But I believe that is a lost cause as well otherwise there would not be a chargeback.

Any form of proof of delivery/resolution will take at least a month from my experience and have always ended on the bad side for me.

In my opinion, take the hit and in the future if you're going to take PayPal, request for their ID , phone number and verify their address. It will help to a certain extend.